Greatbigstuff.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The answer provided by this business is not true I was never notified regarding a time frame, nor did I give it to my grandson to play with He is years old, not a child and it was for his birthday on June 2nd, no did they inform me of a time frame as they never answered the e-mails or phone calls The response from this business is plain rubbish The first clock did not keep time and the alarm did not work I tried and tired to reach them and get another one The one was sent back with their return address form provided , after a long period of time and contacts, I received the other one This was many phone calls The 2nd one was received and they assured me that it worked which it appears to work, until it doesn't The hands stick therefore loosing time and the alarm is then off time The highest quality of batteries were purchased Many, many e-mails were sent with no response and many phone calls were tried with no response, so how do I contact a business that does not answer the phone, does not return phone calls so the clock can be sent back and my money credited to my account What would be their idea???? There is no way to contactThis is why I finally complained out of shear frustration that a business can conduct itself with no customer service

The complaint alleges that *** received the first clock on 5-However, our records indicate ***r did not place an order for a clock until May 16th. (Document A) The alarm clock shipped on May 18th via UPS tracking number ***, and was delivered
May 26thAll GreatBigStuff invoices start with the prefix of GBS followed by a six digit numberAs shown on Document A, the invoice/order number is GBS206390.On June 8th, *** called stating that the alarm clock did not work to her satisfaction It was explained to *** that there is a day return policy on any unwanted merchandise and any damaged or defective merchandise must be reported within hours of receipt No further warranties are expressed orimpliedPlacing orders online, a customer agrees to the terms and conditions of the transaction (Return policy and Terms & Conditions attached as Document B).A call tag was sent June 9th at the customer's insistence and to provide customer satisfactionThe clock was received at our warehouse June 17thThe clock worked and functioned properlyDue to sever weather there was a delay in shipping a replacement(Document C) The replacement clock was tested and checked for any defects and was shipped July I via *** *** and delivered July 8th.Nothing more was heard from the *** until a phone call on August 3rd*** stated that she had given the clock to her grandson to "play with" and the clock is not working properly It was explained to *** again that thereturn policy window had now long-expired (*** had the replacement clock nearly month) as had any damages or defect claimFurther, it was explained that the merchandise is display merchandise only; as stipulated in the terms and conditions of the website, (Document B) and are not for "play".On the next day August 4th, ***r sent an e-mail(Copy attached as Document D)The e-mail from *** clearly states that *** had received the replacement clock*** then gave the clock to her grandsonThe clock apparently worked properlyThe e-mail then states, only "in the past week" (which was already well past the return period, damages period or defect period) had the clock not worked properly.We simply cannot accept a return or provide a refund for a product that was received ingood condition and admittedly working*** admittedly transferred the product to someone else who is not our customer*** did not contact us within a time period specified in our Returns and Damages policy as agreed upon when the order was placedFurther, per the terms & conditions (Document B) no warranties are provided, expressly or impliedFurther, the terms and conditions states with particularity:"GreatBigStuffproducts are intended for visual effect only and notfor use in the same manner as the smaller counterpart they may representProducts are to be considered novelty art pieces for visual display only and are in no way precision instruments, tools, or other devices"***r has been informed of our decision and the reasoning behind it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The answer provided by this business is not true.  I was never notified regarding a time frame, nor did I give it to my grandson to play with.  He  is 23 years old, not a child and it was for his birthday on June 2nd. , no did they inform me of a time frame as they never answered the e-mails or phone calls.  The response from this business is plain rubbish.   The first clock did not keep time and the alarm did not work.  I tried and tired to reach them and get another one.  The one was sent back with their return address form provided , after a long period of time and contacts, I received the other one.  This was many phone calls.  The 2nd one was received and they assured me that it worked which it appears to work, until it doesn't.  The hands stick therefore loosing time and the alarm is then off time.  The highest quality of batteries were purchased.  Many, many e-mails were sent with no response and many phone calls were tried with no response, so how do I contact a business that does not answer the phone, does not return phone calls so the clock can be sent back and my money credited to my account. 
 
 What would be their idea???? There is no way to contact. This is why I finally complained out of shear frustration that a business can conduct itself with no customer service.

Review: Purchased extra large clock which was received, however the alarm did not work, nor did it keep time. After considerable e-mails a return slip was sent and the clock was returned for a replacement.(about a month) The new clock came which they assured me prior to shipping that this clock was checked to make sure that it worked. Upon receipt of the new clock, the clock has issues with keeping time, the hands stick. I have sent numerous e-mails for customer service to [redacted] and many other e-mails and about 20 phone calls with no return response, or no answer at all, to either replace the clock by providing me with a return slip or credit my charge account for this worthless clock which cost $107.54, I have received soliciting e-mails from them for me to purchase other items, which I have returned a reply of complaint as to why I should purchase from a company that will not respond to replace the item or credit my account. I have even sent an e-mail to Jeff which I understand is the president of the company, no response. My e-mails have a tone of being very unhappy and confused as to why they are still in business. I have also sent e-mail to the business to [redacted], without response. The first clock was received 5-15, the replacement a month later.I am just beyond knowing what action to take.Desired Settlement: I would like a credit to my charge. Since they can't seem to provide customer service, I would like the credit first. When the credit hits my credit card and I receive the return slip, I will send it back. As the company does not answer complaints or not even the phone, I would like the credit first. I trust myself to send back the clock, but only after the credit is received.

Business

Response:

The complaint alleges that [redacted] received the first clock on 5-15. However, our records indicate [redacted]r did not place an order for a clock until May 16th. (Document A) The alarm clock shipped on May 18th via UPS tracking number [redacted], and was delivered May 26th. All GreatBigStuff invoices start with the prefix of GBS followed by a six digit number. As shown on Document A, the invoice/order number is GBS206390.On June 8th, [redacted] called stating that the alarm clock did not work to her satisfaction. It was explained to [redacted] that there is a 5 day return policy on any unwanted merchandise and any damaged or defective merchandise must be reported within 72 hours of receipt. No further warranties are expressed orimplied. Placing orders online, a customer agrees to the terms and conditions of the transaction . (Return policy and Terms & Conditions attached as Document B).A call tag was sent June 9th at the customer's insistence and to provide customer satisfaction. The clock was received at our warehouse June 17th. The clock worked and functioned properly. Due to sever weather there was a delay in shipping a replacement. (Document C) The replacement clock was tested and checked for any defects and was shipped July I 51 via [redacted] and delivered July 8th.Nothing more was heard from the [redacted] until a phone call on August 3rd. [redacted] stated that she had given the clock to her grandson to "play with" and the clock is not working properly. It was explained to [redacted] again that thereturn policy window had now long-expired ([redacted] had the replacement clock nearly 1 month) as had any damages or defect claim. Further, it was explained that the merchandise is display merchandise only; as stipulated in the terms and conditions of the website, (Document B) and are not for "play".On the next day August 4th, [redacted]r sent an e-mail. (Copy attached as Document D). The e-mail from [redacted] clearly states that [redacted] had received the replacement clock. [redacted] then gave the clock to her grandson. The clock apparently worked properly. The e-mail then states, only "in the past week" (which was already well past the return period, damages period or defect period) had the clock not worked properly.We simply cannot accept a return or provide a refund for a product that was received ingood condition and admittedly working. [redacted] admittedly transferred the product to someone else who is not our customer. [redacted] did not contact us within a time period specified in our Returns and Damages policy as agreed upon when the order was placed. Further, per the terms & conditions (Document B) no warranties are provided, expressly or implied. Further, the terms and conditions states with particularity:"GreatBigStuffproducts are intended for visual effect only and notfor use in the same manner as the smaller counterpart they may represent. Products are to be considered novelty art pieces for visual display only and are in no way precision instruments, tools, or other devices. "[redacted]r has been informed of our decision and the reasoning behind it.