Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Re: [redacted]_ Account [redacted]_ File [redacted]To Whom It May Concern:On behalf of GreatCall, Inc. (“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaint. Although Ms. [redacted] has rejected our response, there are no additional comments and our original response still stands.The usage report order cannot be completed until the end of the current cycle on 7/7/2017, however, Ms. [redacted] can view all usage details by logging on to her mygreatcall.com account that was created when the account was set up and by clicking on billing. The activation fee of $28.31 is currently due and the monthly service fee of $18.98 is due by 6/25/2017. Ms. [redacted] can make a payment online via her mygreatcall.com account, or by calling Customer Service, 1 800-733-6632, between the hours of 6am and 7pm Pacific Time, Monday – Thursday. Ms. [redacted] can also contact Customer Service for any question or for assistance in accessing mygreatcall.com. We apologize for any inconvenience this situation may have caused.Best Regards.
Re: [redacted] Account [redacted] Complaint # [redacted] To Whom It May Concern: On behalf of GreatCall, Inc. (“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaint. We appreciate the opportunity...
to respond to Mr. [redacted]’ complaint and have completed a review of his GreatCall account. Our records indicate that the bills mailed to Mr. [redacted], starting in August of this year, have been returned to us by the United States Postal Service as “undeliverable.” After extensive messages from Mr. [redacted] through Social Media, we have confirmed the billing address and re-mailed him the billings that were not delivered by his postal carrier. We apologize for any inconvenience this situation may have caused. Best Regards.
On behalf of GreatCall, Inc. (“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaint. [redacted] has...
reported that GreatCall did not close her mother’s cell phone account as requested.
We appreciate the opportunity to respond to [redacted] complaint and have completed a review of [redacted] account.
Our records show that the account was established on 7/28/2012 with the direct order of a Jitterbug Plus cell phone. We see that, on 3/7/2016, [redacted] requested the cancellation of her service. At that time, the account was scheduled to be closed on 4/3/2016 which was the end of the billing period in which the cancellation request was received.
On 3/26/2016, [redacted] agreed to continue service and thus the cancellation set for 4/3/2016 was removed. On 5/4/2016, [redacted] called our Customer Service to ask about a service bill which was received by mail. Our Customer Service confirmed for [redacted] that she agreed to continue service on 3/26/2016. Since [redacted] did not request cancellation of service at that time, the account remained open, active and continued to bill for monthly service charges. Because no payment had been made since 5/4/2016, on 7/21/2016, [redacted]’s service was interrupted for non-payment.
To date, GreatCall has received no further requests for cancellation from [redacted]. Per[redacted] request, however, the account has been closed on 8/12/2016. As a one-time courtesy and only because there is no usage recorded, we have cleared the closing balance of $54.15.
We apologize for any inconvenience this situation may have caused
Best Regards.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Re: [redacted]_ Account [redacted]_ File [redacted]To Whom It May Concern:On behalf of GreatCall, Inc. (“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaint. Although Ms. [redacted] has rejected our response, there are no additional comments and our original response still stands.The usage report order cannot be completed until the end of the current cycle on 7/7/2017, however, Ms. [redacted] can view all usage details by logging on to her mygreatcall.com account that was created when the account was set up and by clicking on billing. The activation fee of $28.31 is currently due and the monthly service fee of $18.98 is due by 6/25/2017. Ms. [redacted] can make a payment online via her mygreatcall.com account, or by calling Customer Service, 1 800-733-6632, between the hours of 6am and 7pm Pacific Time, Monday – Thursday. Ms. [redacted] can also contact Customer Service for any question or for assistance in accessing mygreatcall.com. We apologize for any inconvenience this situation may have caused.Best Regards.
Re: [redacted] Account [redacted] Complaint # [redacted] To Whom It May Concern: On behalf of GreatCall, Inc. (“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaint. We appreciate the opportunity...
to respond to Mr. [redacted]’ complaint and have completed a review of his GreatCall account. Our records indicate that the bills mailed to Mr. [redacted], starting in August of this year, have been returned to us by the United States Postal Service as “undeliverable.” After extensive messages from Mr. [redacted] through Social Media, we have confirmed the billing address and re-mailed him the billings that were not delivered by his postal carrier. We apologize for any inconvenience this situation may have caused. Best Regards.
Re: [redacted]
To Whom It May Concern:
On behalf of GreatCall, Inc. (“GreatCall”), creator of the Jitterbug and 5Star Urgent Response, this letter is submitted in response to the above-referenced complaint. [redacted] has...
reported that GreatCall did not close her mother’s cell phone account as requested.
We appreciate the opportunity to respond to [redacted] complaint and have completed a review of [redacted] account.
Our records show that the account was established on 7/28/2012 with the direct order of a Jitterbug Plus cell phone. We see that, on 3/7/2016, [redacted] requested the cancellation of her service. At that time, the account was scheduled to be closed on 4/3/2016 which was the end of the billing period in which the cancellation request was received.
On 3/26/2016, [redacted] agreed to continue service and thus the cancellation set for 4/3/2016 was removed. On 5/4/2016, [redacted] called our Customer Service to ask about a service bill which was received by mail. Our Customer Service confirmed for [redacted] that she agreed to continue service on 3/26/2016. Since [redacted] did not request cancellation of service at that time, the account remained open, active and continued to bill for monthly service charges. Because no payment had been made since 5/4/2016, on 7/21/2016, [redacted]’s service was interrupted for non-payment.
To date, GreatCall has received no further requests for cancellation from [redacted]. Per[redacted] request, however, the account has been closed on 8/12/2016. As a one-time courtesy and only because there is no usage recorded, we have cleared the closing balance of $54.15.
We apologize for any inconvenience this situation may have caused
Best Regards.