Greater Atlanta Realty Financial Services

In response to a complaint filed against Percy JDillard Painting & Drywall it goes a follows.Percy JDillard was hired as per written agreement that included to finish mudding and paint already hung drywallHowever the drywall contractor hired by client did not install the drywall correctly Percy JDillard Painting & Drywall who was hired to only mud and paint could not have known that there were faults behind the drywall installedAs hired, Percy mudded and repaired any minor surface drywall irregularitiesOnce Percy completed the work, the client congratulated Percy on a beautiful jobPercy did let the client know that all should be well as long as the drywall was hung properlyIf the drywall was not hung properly than the mudding and painting might not hold up due to movement in the drywall due to inappropriate installationIn fact this happened and the client wanted to fault the painting when actually it was the installation that was at fault.The client was aware of thisPercy advised that the client have the drywall installer returnThe client then admitted that the drywall installer left town and was unable to be contacted Percy agreed to repaint if the client was able to get the drywall installer to fix the poor installation.Percy JDillard

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The job included drywall repair issues, that was part of the original agreementI was even billed extra for it on 6/23/per the attachedOn 7/Percy Dillard Painting & Drywall stated it was not their problem
Regards,
*** ***

In response to a complaint filed against Percy J. Dillard Painting & Drywall it goes a follows.Percy J. Dillard was hired as per written agreement that included to finish mudding and paint already hung drywall. However the drywall contractor hired by client did not install the drywall correctly....

Percy J. Dillard Painting & Drywall who was hired to only mud and paint could not have known that there were faults behind the drywall installed. As hired, Percy mudded and repaired any minor surface drywall irregularities. Once Percy completed the work, the client congratulated Percy on a beautiful job. Percy did let the client know that all should be well as long as the drywall was hung properly. If the drywall was not hung properly than the mudding and painting might not hold up due to movement in the drywall due to inappropriate installation. In fact this happened and the client wanted to fault the painting when actually it was the installation that was at fault.The client was aware of this. Percy advised that the client have the drywall installer return. The client then admitted that the drywall installer left town and was unable to be contacted.  Percy agreed to repaint if the client was able to get the drywall installer to fix the poor installation.Percy J. Dillard