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Greater Boston Fitness

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Hello,I hope you can provide some assistanceWe received a complain in the mail from member *** ***I logged into the Online Revdex.com website but kept getting locked out of the complaint management system to respond: Please see my response below.*** *** has been a member of our gym for
multiple yearsOver the past year, he and another member had a personal matter between them cause them both to approach me regarding the other's standing in the gymI told them both if they couldn't handle the matter between themselves cordially that both of their memberships would be terminated. I did not ask or probe what the content of their confrontation was; I only told both of them if either one of them made any other members of the gym uncomfortable because of it that they would be terminated*** and the other member seemed to put the issue to rest for a number of monthsSuddenly (around June 2017), *** told me he was going to start coming at times that may conflict with ***He made comments in nature and content that led me to believe he was still frustrated by the situation and hoping to have an encounter with the other memberAt that point I told *** I wasn't comfortable with him in the gymI offered him a refund and I distinctly remember trying to coordinate a time for *** to come by so I could give him his refundThat never happened and I was unable to get in touch with *** again, so I simply froze his membership around June If you notice by the AR history I attached, *** renewed his month prepaid membership on March 2017, which would mean it would have expired on Sept 2017. Also note on *** Checkin History also attached, he came to the gym different times between March and June However he is seeking a full refund of even though he already used half of it.This is not the only element of ***'s claim that is disingenuousHe also states 'Reason for restriction I was physically threatened by a fellow member who was friends with the owner /manager *** *** (myself). This presents two inaccuracies.1) I have the same relationship with *** as I do with the member he has a confrontation with, and that is strictly professionalI did not know wither of them in my personal life, outside of exchanging greetings and pleasantries inside the gym***'s assertion is pure speculation which I believe is intended to display some sort of bias against himI have no biasI simply want a business comprised of members who get along and most importantly, cultivate a safe atmosphere. 2) Under *** desired settlement (in addition to asking for a full refund) he says he didnt have full and fair access to the health facilityPlease note, our gym memberships are a privilegeWhen his personal confrontation with the other member spilled over into my business, I told him they could both work out a schedule where they could come separately or I would terminate and refund their memberships'Full and fair access' is something members who do not have ongoing, potentially violent relationships, are privileged toIn hindsight, I should have immediately revoked both memberships instead of trying to be flexible for both of them.Lastly, I tried contact *** via the phone number on the BB Complaint (***) as well as another phone number associated to his account, in efforts to refund him $and close this matterI have not been able to get in touch with him.I would just like it noted that I have been proactive in trying to resolve this regrettable dilemmaI do not believe this should reflect negatively on our business in any capacityThank you in advance of your considerationPlease advise to any further necessary actions.Best,*** ***PresidentGreater Boston Fitness Inc.***
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Address: 321 Charger St, Revere, Massachusetts, United States, 02151-4302

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