Greater Cincinnati Veterinary Specialty & Emergency Services, LLC

You should already be in receipt of our response to the customer's original complaint, which I emailed yesterday afternoon.   In case you didn't receive it, I've attached a copy.  I have reviewed the additional information supplied by Mr. [redacted], specifically the letter from [redacted], which appears to only solidify our position that while his dog was unsupervised and his wound dehisced (dehisced is the medical term for "wound reopened along surgical site") - nothing in Dr. [redacted] correspondence indicates that our Veterinarian did anything wrong in the initial wound repair.   In addition, Mr. [redacted]'s original complaint indicates that he contacted our office about his dog's stitches on the 15th of May and was told to seek treatment at his regular veterinarian (which is customary for our front desk to do during the day, as our ER is only open evenings, overnights and weekends).  His veterinarian indicated that he presented at [redacted] on the 18th, a full 3 days after that.   Should you have any further questions or require any further information from our office, please do not hesitate to contact me immediately. Sincerely,[redacted]Business Manager, GCVS###-###-####  office###-###-####  cell