Greater Cleveland Regional Transit Authority

This business response was received by Revdex.com via email and is a copy/paste by ***Good afternoon, [redacted] – I would like start off by first apologizing for the tone and the language that was used in response to your feedback on January 10, Upon further reflection, I realize that they came off harsher than was intended and were not appropriate given the situationNo one deserves to be spoken to that wayYou were merely vocalizing your frustration with us, as you have every right to do, especially when you feel RTA’s service has not met the expectations we strive to meet for our customersAdditionally, I would like to apologize to you for not recognizing at the time that the way in which I responded to your inquiry would cause you to feel upset and offendedThat was not my intentionContrary to this interaction, we greatly value our riders, and we welcome their feedback as a way to help us improveAnytime one of our riders has an experience that was so poor that it causes him/her to give us a [redacted] rating, we want details about the experience so that we can take the necessary steps to ensure that it does not happen againThis something that I personally take very seriouslyI want everyone who rides RTA to have a great experienceWe want to thank you for not only your ridership, but also the opportunity to improve ourselvesThank you for your feedback Through this process you have helped me become a better employee and servant to the publicThank you again for taking the time to help usSincerely, Jose C [redacted] *** [redacted]

Good Afternoon ***,We apologize for any inconvenience this may have causedTickets that are sold through Customer Service Representatives and vendors are marked with an expiration date, while passes purchased through Ticket Vending Machines are blank white tickets that are valid for monthsWe
are aware that previously tickets sold through Ticket Vending Machines were not printing expiration dates and that has since been correctedWe would like to offer you two 2-ride tickets for the inconvenience that has taken place, Please verify a valid mailing address and we will provide you with the two 2-ride tickets.Thank You!-Greater Cleveland RTA Customer Service

This business response was received by Revdex.com via US mail.Revdex.com Serving Greater Cleveland Euclid Avenue, 4th Floor Cleveland, OH 44115-2408 August 25, 2017 To whom it may concern: The Greater Cleveland Regional Transit Authority has looked into the complaint
*** and found the description of the incident to be correctThe reason the customer could not access her account on the RTA CLE mobile ticketing app was directly associated to the failure of the customer to retain mobile phone cellular service. After purchase and initial use of the RTA CLE mobile ticketing app fare media, the customer wasrequired to re-log in to her accountThe customer was unable to access her account because her mobile phone service was not active, not because RTA or the RTA CLE mobile app malfunctionedMobile phone cellular service is required to log in to RTA CLE accounts and the application. When cellular service is restored, account access will be permittedUnfortunately, the previously purchased and activated 7-Day pass will have already expired. It is understood that mobile phone and cellular access is required to utilize the RTA CLE app, and therefore, RTA will not be taking any additional action on this complaint. Sincerely, Hilda P*** *** ** *** *** Greater Cleveland Regional Transit Authority West Sixth Street Cleveland, OH

They have apologized and of course found that the person came off harsher then was intended so I have accepted the response from the business's External Manager because they also found that it was rude and uncalled for.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]