Greater Fulton Chamber of Commerce, Inc.

To whom it may concern,It is very unfortunate that Mr*** *** is unhappy with his decision to lease his car from Tony G*** and our dealership. Although, much of his complaint's content centers on the details of his lease and the Pulse system; it must be noted he agreed to sign and
accept these parameters as he secured his new vehicle. Although his discontent with this is an underlying fact, it would seem the main complaint centers on the issue with the 2nd key to his vehicle. Please understand, there was no malicious intent directed toward him from any of our associates or myself whatsoever; we just simply mistakenly gave him the wrong keyClearly, a fair resolution to this issue is very simple: we would be happy to forward $to Mr***, as soon as he removes his public complaints. Thus, as soon as I learned about the issue with his vehicle's 2nd key, I authorized and directed MrG*** to kindly respond to him immediately. Unfortunately, Mr G***' attempt to grant his request, was only met with pure disdain, a barrage of vulargity, and abuse. Instead of responding calmly and equally fair, Mr***'s retort was an abusive refusal to remove his complaints, until he received the monies first. Thus, our urgent attempt to resolve this issue with Mr*** was completely and utterly rejected--regardless of our kind and peaceful intent to grant him exactly what he was requesting Rest assured, we can see that he is genuinely upset; and regardless of his abusive actions to our associate, our hope is to resolve the issue peacefully and with the steps we tried to convey to Mr***. Due to the militant nature Mr*** has displayed, we can't in good faith send any amount of monies with only the hope he will discontinue the defamation and complaints to you--or any business entity for that matter. Please feel free to contact me with any question, and know it is my sincere hope, that you as a 3rd Party can assist with a peaceful and speedy resolution.Sincerely, Joe M***Strong VolkswagenGeneral Sales Manager(801) 596-2200 S Main StreetSalt Lake City, UT

We have satisfied the customers complaint

To whom it may concern,As Strong Volkswagen's General Sales Manager, I have extensively investigated all paperwork and every detail of our dealings with *** ***, and can confidently conclude this is a case of *** and her brother *** ***'s decision to default on the signed
agreement they promised on August 28th. Every signed document reflects their full knowledge of the promises and agreements they made to Victor L*** and Tim Flannagan, and substantiate Tim F* and Alan S***'s signed statements--as well as my conclusions. All evidence and every fact corroborates that it is not our responsibility to cover the large discrepancy of the payoff of $2,311.58--especially because they signed documents stating they would be responsible for any sum that differed from their original estimated amount. In their own testimony, words, and the signed documents they admit to the facts as described by Alan, Tim, Victor, and myself. It is also very unfortunate that they have refused all of our subsequent attempts to find a peaceful resolution and solution to the problem they created; which further substantiates the blattant fact this boils down to "buyers remorse" on their part. *** *** and *** *** are responsible for their own debts, loans, agreements, and promises; thus it is clearly unfair and unlawful for them to shift, default, retract or reassign their responsibilities and promises to any business entity, person or associate at Strong Volkswagen. Additionally we will be going through collections to resolve the debt.Please refer to each document I have attached, and feel free to contact me directly with any question whatsoever. Kind Regards,Joe M***Strong VolkswagenGeneral Sales Manager(801) 596-ext7224Tell us why here

Complaint: ***
I am rejecting this response because:The response by the company is erroneous. I initially tried talking with Tony to resolve the issue in regards to the key, to no avail. As a result, I contacted the sales manager that was working that day in hopes for a better response and only to be passed back to Tony. I will not deny the fact I was upset by the scenario as any reasonable person in the same circumstances would be and I ultimately apologized to Tony via text for my behavior over the phone. Mistakes happen and I can appreciate that fact. When mistakes happen though, it is only reasonable to attempt to resolve the mistakeThe response that was received in regards to the complaint was far from accurate. I did my venting by writing this review. Tony contacted me morning the morning of November 16, and asked what my desired outcome was. I told Tony I wanted the key and the coding costs covered and he informed me the coding costs would be covered and a key would be sent. He also mentioned during the conversation he still had the key and was sitting on it debating what to do with itHe didn’t send it as he promised; however, the issue was going to be resolved, I couldn't be happier to get the result. He requested that the complaint with the Revdex.com be withdrawn or deleted if he does, I happily agree. He asked me to text him my address, agree. The conversation ended. Tony had already previously promised, on November 04, 2017, to get the correct key in the mail the Monday after the initial incident. During this call he mentioned he had been sitting on it and debating on what to do with it. I didn't pay it any mind, again I had just been told the coding fee will be covered and the correct key would be mailed out.... Shortly after we hung up, within a couple of minutes, Tony called me again and informed me the complaint with the Revdex.com needed to be pulled prior or he wouldn't follow through. I told him I would happily comply once I received the key and coding fee in hand. I mentioned had he sent the key initially like he promised on November 04, 2017, I would comply to the request and trust the check be sent. The fact the key was not sent as promised, showed as proof he lacks integrity and I wouldn’t take his word for itThe phone cut off, Tony had hung up. I was not verbally abusive during these conversations in any way; nor was I upset. That energy was spent when I typed up my complaint and reviews. I did inform him, I would take the issues up with the managers if I had to. It is unfortunate it had to come to Revdex.com complaint for Tony to actually try to resolve the issue. We all make mistake and it’s on us to own them, learn from them, and correct them. I believe it is a reasonable expectation. I gave Tony the opportunity to correct the issue and he made it clear he didn’t want to invest in an unhappy customer. My desired outcome is to receive the key and have it work in the vehicle as it should. Nothing more, nothing less. Assuming that should be the outcome, I will happily withdrawal the complaint and I give my word that will be the case. Unfortunately, at this point in time, I have no faith in Tony or his manager that they will hold up to their end of the agreement. The fact they didn’t have any interest in taking care of the issue prior to this point, the key was not sent as promised, and the erroneous response to the complaint does not give me any reason to see it being any different this time around I am open to discussing the options as how to go about resolving this issue. I have a couple ideas in mind in the event they do not have any confidence in my word. A similar email was sent to MrBrad Strong, the manager of Strong Volkswagen. I will happily proved further information as needed. Attached to this response is a screen shot of the call logs to/from Tony and the two pages of most recent texts. Please let me know if you have any questions or concerns.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 Good evening,Joe M[redacted] from Strong VW has resolved the issue and I have received the recoding fee and the correct key.   Joe was a professional and stuck to his word.  Thank you.Kind regards,[redacted]
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]