Greater Johnstown Water Authority Reviews (1)
Greater Johnstown Water Authority Rating
Description: WATER COMPANIES-UTILITY
Address: 640 Franklin St, Johnstown, Pennsylvania, United States, 15901
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Review: So, let me get this out of the way up front I was behind on my bill. However I had made arrangements to make a payment of my past due amount which was $124.42 to avoid shut off, and it had to be paid by 10/30/13. well I was working yesterday ( 10/30/13 ) and my intentions were to (due to no vehicle at the moment) walk down after I got off work and make the payment. One of the guys from work called off, so management asked me to stay. Worried about my bill I made a call that I wouldn't be able to make the payment that day and can I make it tomorrow. She Sweetly said yes sir thats fine, ill let the "other girls" know your coming in tomorrow. well since I thought it was all taken care of I went on about my day and finished work. by the way the call I made to them was at 8:24 am on 10/30/13, and I was only on the phone for 2 minutes. Today (10/31/13) I go in to make the payment and they say my water has already been shut off and I had to pay a reconnect fee of $50. when I explained the lady (with great attitude) said well you should have gotten a name (i should have). I asked if she could pull the call and she says no they don't have that access, however when you call it says the calls are recorded for quality purposes. So its not the fact that I am avoiding paying the reconnect fee bc I dont want to, its about right and wrong. I called and made arrangements and bc someone didnt do what they said I have to pay. Now this is the only water company in the area, and not governed by the PUC, so I didnt know if the Revdex.com would be able to help. as of now they did set me up for service turn on, but they are going to bill me the reconnect fee. I just feel its not my fault and I made the proper calls to avoid this. Please help.Desired Settlement: I don't want cash or anything like that, I just want the $50 reconnect fee to go away bc I dont have very much money as is, and I have to have water on, I just want them to clear my bill of it bc I did what I was asked to, I even paid the past due like I said I would, but because someone didn't relay a message out of forgetfulness or laziness its my responsibility to pay?