Please accept this as the response of Greater Lowell Pediatrics, Inc. (GLP) to the August 24, 2015 Complaint filed by John [redacted] (Complaint #[redacted]). Mr. [redacted]’s children received pediatric care at GLP, including the visits with Dr. [redacted]. The complaint refers to a May 21, 2015 visit...
by one of Mr. [redacted]’s children with Dr. [redacted]. The child was a new patient and was examined in accordance with the standard practice of GLP and in accordance with the recommendations of the [redacted]. The examination included a special hearing test; the charge for this test was $30. The basis for the charge was explained to Mr. [redacted] when he later complained that his insurance did not pay for it. When he brought two of his children to GLP for visits on August 7, 2015, he paid the $30. At the August 7 visit, Mr. [redacted] asked the receptionist whether the visit costs would be fully covered, and the receptionist answered yes, without knowing the specifics of the available coverage. When a $30 charge for the hearing test conducted on August 7 was issued and not covered, Mr. [redacted] complained to GLP. Because he had been told (incorrectly) that all charges would be covered, GLP agreed to remove the $30 charge for the hearing test from the invoice. In summary, there is no basis for the complaint, as the treatment provided to Mr. [redacted]'s child was standard, accepted pediatric practice and the billing for that treatment was reasonable. For the purpose of patient relations, however, GLP will agree to refund the $30 to Mr. [redacted] for the hearing test conducted on May 21, 2015, with the express understanding that GLP’s patient care and billing was at all times warranted and appropriate. Sincerely, [redacted]Practice AdministratorGreater Lowell Pediatrics, Inc.
Please accept this as the response of Greater Lowell Pediatrics, Inc. (GLP) to the August 24, 2015 Complaint filed by John [redacted] (Complaint #[redacted]). Mr. [redacted]’s children received pediatric care at GLP, including the visits with Dr. [redacted]. The complaint refers to a May 21, 2015 visit...
by one of Mr. [redacted]’s children with Dr. [redacted]. The child was a new patient and was examined in accordance with the standard practice of GLP and in accordance with the recommendations of the [redacted]. The examination included a special hearing test; the charge for this test was $30. The basis for the charge was explained to Mr. [redacted] when he later complained that his insurance did not pay for it. When he brought two of his children to GLP for visits on August 7, 2015, he paid the $30. At the August 7 visit, Mr. [redacted] asked the receptionist whether the visit costs would be fully covered, and the receptionist answered yes, without knowing the specifics of the available coverage. When a $30 charge for the hearing test conducted on August 7 was issued and not covered, Mr. [redacted] complained to GLP. Because he had been told (incorrectly) that all charges would be covered, GLP agreed to remove the $30 charge for the hearing test from the invoice. In summary, there is no basis for the complaint, as the treatment provided to Mr. [redacted]'s child was standard, accepted pediatric practice and the billing for that treatment was reasonable. For the purpose of patient relations, however, GLP will agree to refund the $30 to Mr. [redacted] for the hearing test conducted on May 21, 2015, with the express understanding that GLP’s patient care and billing was at all times warranted and appropriate. Sincerely, [redacted]Practice AdministratorGreater Lowell Pediatrics, Inc.