Greater Motor Sports

It seems to be that he filed a complaint regarding [redacted] (Greater Motor 5ports)The complaint states that he purchased a vehicle on October 3' and that the next day he had issue with the ABS BREAKS SYSTEM he then claims that [redacted] H told him he had ordered the parts via cellphoneA week passed by and the order wasn't in and then he was told that he would have to get the partsHe then states that he felt deceived and betrayed by our company_ Although we do feel very sorry to have lost this customer I feel the need to explain that the ABS system are not included in our warrantyWe are not require to order any parts for our customers unless is covered by our warrantyBut we do offer to order parts for our customers c ut of courtesy so they could receive our company discountWe tried contacting (*.Gonzalez and offered to pay of the repair also as a courtesy since he had just gotten his vehicle but we are not require to do so because ABS system are not a part of our warrantyMrGonzalez then refuse to do so and was overly upset at the outcome of this situation and when on to do the job himselfAfter this it was impossible to contact him and haven't heard from him since until we received your letterI will send you the warranty information that he sign and was given to him where it highlights and it clearly explains our warranty coveragehope to get a response from you soon to further configure the status of this caseThank youSincerely [redacted] PHONE: ###-###-#### FAX:###-###-####

It seems to be that he filed a complaint regarding [redacted] (Greater Motor 5ports)The complaint states that he purchased a vehicle on October 3' 2016 and that the next day he had issue with the ABS BREAKS SYSTEM he then claims that [redacted] H told him he had ordered the parts via cellphone. A...

week passed by and the order wasn't in and then he was told that he would have to get the parts. He then states that he felt deceived and betrayed by our company_ Although we do feel very sorry to have lost this customer I feel the need to explain that the ABS system are not included in our warranty. We are not require to order any parts for our customers unless is covered by our warranty. But we do offer to order parts for our customers c ut of courtesy so they could receive our company discount. We tried contacting (*.Gonzalez and offered to pay 5090 of the repair also as a courtesy since he had just gotten his vehicle but we are not require to do so because ABS system are not a part of our warranty. Mr. Gonzalez then refuse to do so and was overly upset at the outcome of this situation and when on to do the job himself. After this it was impossible to contact him and haven't heard from him since until we received your letter. I will send you the warranty information that he sign and was given to him where it highlights and it clearly explains our warranty coverage. hope to get a response from you soon to further configure the status of this case. Thank you. Sincerely [redacted] PHONE: ###-###-#### FAX:###-###-####

I am rejecting this response because:
I will accept the offer if they get the parts and I will take it some where else to be fix..my number has not change so if anyone trying to reach me I am at 951 3473954 no miss call from them . No voice mail from them . And I have all the text messages from [redacted] that they are ordering the parts..because if they didnot told me that I would have give back the car witch my contract states by the 5 I could cancel the Agreement .all I want is the parts and I will pay someone else to install it!