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Greater San Antonio Transportation Co

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Greater San Antonio Transportation Co Reviews (13)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint [redacted] The alleged incident occurred on December 5, The complainant states that the fare was over $for what should have been a $fare She says she added a tip to bring the amount up to $ An electronic trace of that specific trip shows that the Independent Contractor Driver took the most direct route to the destination The amount on the meter was $when they arrived at the destination There were no delays, detours, or other factors that would have caused a higher amount on the meter The complainant states that when she got to her destination she opened the door and leaned out of the cab to vomit The Independent Contractor Driver discovered that the complainant had also vomited on the floorboard of his vehicle Chapter of the San Antonio City Code of Ordinances allows a vehicle for hire operator to charge the passenger a fee of up to $when at no fault of the driver a passenger leaves the taxicab in a state that requires immediate cleaning The Independent Contractor Driver says he did inform the complainant of the cleaning fee before asking her to sign the credit card slipThe conclusion is that the Independent Contractor Driver charged a fair amount for cleaning the complainant’s vomit from his vehicle, and therefore cannot be compelled to refund the cleaning fee However, Yellow Cab will send a $check to the complainant per her settlement request [redacted] Driver Services Manager Greater San Antonio Transportation Company ###-###-#### [redacted] @yellowcabsa.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint [redacted] The complainant will have the disputed amount credited to his card Be Safe [redacted] Driver Services Manager (P) ###-###-#### (F) ###-###-#### Email: [redacted] @ [redacted] .com [redacted] ***, San Antonio, Texas www[redacted] .com

From: *** *** ***
Sent: Thursday, November 20, 4:PM
To: info
Subject: complaint ***
The passenger will be refunded the requested amount
*** *** *** *** ***
Greater San Antonio Transportation Company
***
*** ***

Complaint [redacted]  The alleged incident occurred on December 5, 2014.  The complainant states that the fare was over $40 for what should have been a $26 fare.  She says she added a tip to bring the amount up to $46.  An electronic trace of that specific trip shows that the...

Independent Contractor Driver took the most direct route to the destination.  The amount on the meter was $28.98 when they arrived at the destination.  There were no delays, detours, or other factors that would have caused a higher amount on the meter.  The complainant states that when she got to her destination she opened the door and leaned out of the cab to vomit.  The Independent Contractor Driver discovered that the complainant had also vomited on the floorboard of his vehicle.  Chapter 33 of the San Antonio City Code of Ordinances allows a vehicle for hire operator to charge the passenger a fee of up to $200 when at no fault of the driver a passenger leaves the taxicab in a state that requires immediate cleaning.  The Independent Contractor Driver says he did inform the complainant of the cleaning fee before asking her to sign the credit card slip. The conclusion is that the Independent Contractor Driver charged a fair amount for cleaning the complainant’s vomit from his vehicle, and therefore cannot be compelled to refund the cleaning fee.  However, Yellow Cab will send a $40 check to the complainant per her settlement request.  [redacted] Driver Services Manager Greater San Antonio Transportation Company ###-###-#### [redacted]@yellowcabsa.com

I have contacted the complainant via telephone and explained the $2.50 charge.  This $2.50 charge is not interposed because it is the charge at the beginning of every taxicab trip.  The drop rate is the first item clearly shown on the menu of prices posted by the City of San Antonio on...

every licensed and insured taxicab in San Antonio.  It’s not a surcharge or a hotel departure fee.  It’s called a drop rate because before digital taximeters all meters were equipped with a handle shaped like a flag. The driver had to manually turn it clockwise to the 9 o’clock position in order to activate it – thus the historical term: Flag drop.  All taxicabs have a flag drop fee.  The amount varies by city.  It is designed to provide compensation to a driver in case the trip is only one block long.   Be Safe  [redacted] Driver Services Manager (O) ###-###-####(F) ###-###-####Email: [redacted]@yellowcabsa.com[redacted], San Antonio, Texas [redacted]www.[redacted].com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint [redacted]  The complainant will have the disputed amount credited to his card.  Be Safe  [redacted] Driver Services Manager  (P) ###-###-#### (F) ###-###-#### Email: [redacted].com [redacted], San Antonio, Texas 78233 www.[redacted].com

This particular street is so new there is no ground level view on Google Maps and it does not appear on Google Earth.  Two independent contractor drivers made an attempt to locate the passenger.  The second one was successful with the help of the dispatcher. Though the taxi was not on...

time, due to the difficulty of locating this new street, the complainant’s wife did ride to her appointment.  While she was in the cab, the dispatch Manager on Duty contacted her and informed her that the cab fare would be paid to the independent contractor driver by the Company.   She graciously accepted the gesture.  The following day she requested another cab and was able to get into her rescheduled appointment. I did speak with Mrs. [redacted].  The complainant did not answer the phone when I attempted to contact him.   Be Safe, [redacted] Driver Services Manager

The Independent Contractor Driver that provided the service requested by the complainant held the phone as collateral for payment of fare since it appeared that the complainant’s debit/credit card was experiencing technical difficultly beyond her or the driver’s control. The following day,...

the complainant appeared at the office and paid for the service rendered. Her phone was returned to her immediately upon signature of the receipt.

The complainant has been contacted and it was explained that the taxi in question is not a Yellow Cab.

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