Greater Syracuse Moving & Storage Co, Inc.

THE ABSOLUTE WORST EXPERIENCE I HAVE EVER HAD WITH ANY COMPANY, EVER!!!
My wife and I contracted with this company to handle our relocation to South Carolina We obtained two other quotes from national moving companies that had Syracuse area agents This company's sales rep was the most professional (at the beginning) and his quote was competitive so we chose them Their packers came on a Thursday to prepare our stuff to be loaded and moved the next day They told us that several items that they did not pack, would be packed by the moving crew the next day The following day, the truck came There was a driver and three crew members When they arrived, we showed them all of the items that they would and would not be taking We noted clearly to all of them that the two closets in our guest bedroom were off-limits as they contained only items that we would be taking with us personally Those items included my ipad as well as my wife's ipad When we showed the driver the items that the packers told us his crew would pack, he told us that the packers should have prepared ALL items and he did not have any boxes We then had to scramble to find boxes and tape-wrap smaller plastic bins shut The crew finished loading and left with our stuff About an hour later, I went to one of the guest bedroom closets to get my ipad Both ipads were gone I immediately called the company and explained the situation and was told that someone would call me shortly Twenty minutes later, no call I called back and was told that our ipads had been recovered and someone was coming to our house to bring them to us I asked where they were found and was told "in a bag" I asked how they got into a bag when they were in an off-limits closet and was told "I don't know" I said that I needed to talk to someone who could tell me what happened and was passed off to the owner of the company The owner also said "I don't know" when I asked how our ipads got into a bag The only thing they could tell me was that the driver of the truck was returning to our house to bring us our ipads When the driver arrived he got out of his car and immediately apologized and handed us our ipads He proceeded to tell us that they confronted "the guy" (one of the crew) and that he had our ipads in a plastic bag They fired him and kicked him off the property I asked what happens now and the driver said that since this guy stole from us and not the company, we had to be the ones to press charges We called the police and both us and the driver made statements The officer pulled up multiple mug shots of the thief from different time periods After the officer left, I called our sales rep He apologized and told me that all employees of this company must pass a criminal background check I asked him how that could be when his company clearly just brought a criminal into my home and that criminal stole my property He just kept saying that the background check is pass or fail and he didn't know how this could have happened
The day before our stuff was to be delivered, the local driver in SC called my wife and said that he was very concerned about delivering my gun safe to our second floor apartment I called him and told him that I understood his concerns as it is a lbsafe but since the safe was clearly noted on the quote, it would need to be delivered as was agreed upon He said that his dispatcher was trying to find a "specialty mover" to handle the safe I then called my rep and told him what the driver said The rep said that he would call him and find out what was going on The rep called me about an hour later and told me that it was never mentioned that our apartment was on the second floor and since the local company would have to hire two more crew members to move the safe, I would have to pay an additional $250!!! I told him that whatever additional charges were incurred, they would need to be absorbed into the original quote He simply said "they can't" At that point, I told him that he would need to speak to my employer as they were paying for the move
My employer spoke with rep and according to them, he was very nasty on the phone and accused my wife and me of calling him a liar
Avoid this company like the plague They are a total scam and to say they are unprofessional, would be the understatement of the century AVOID THEM AT ALL COSTS!!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The truth is the damages to our new home incurred during delivery of the household items from storage by GSMS (item # 3: walls and staircase woodwork and item #10: broken ceiling lamp cover, on the May 7, claims form) and damaged handles on the entertainment center (item #on the same claims form) were never repaired by the GSMS repairman. The repairman sent was a furniture repair specialist who touched up damages to the furniture. We made photographic recordings of all the damages with date stamps, should there be any need for legal action. The truth also is that the damages are exactly in the same states today as they were when sustained more than a year ago!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I hired GSMS for moving and storage of my family household in good faith.  I paid all their bills totaling ~$20,000 on time and in good faith.  The last thing I had expected that they would come up with excuses when it came to repairs of damages costing only a few hundreds of dollars.  It is not the money that matters - I expected GSMS to show more professionalism and good business practice.  To me, they failed miserably.  They have lost me as a future customer, along with my friends, students and colleagues!  If I weren't extremely busy trying to solve cancer problems of mankind, I would have taken legal action to prove the point.  I am just too busy to continue with these exchanges as well.  Therefore, this is my final communication!!
Thank you,
Regards,
Dr. [redacted]

We stand by our initial determinations.

Ron B[redacted] from North American movers reassured us that the move would go smoothly and our furniture would be protected. 9 pieces of expensive Stickley, Harden and Henkle Harris were damaged. Legs broken, fabric damaged.

Greater Syracuse moved us from Syracuse to Youngstown OH in March 2015. Our driver, Chris and the crew showed up right on schedule to get the truck packed for our move. They worked efficiently and got the truck packed up with no delays despite having to move a large couch, TV and pinball machine out of our basement up very narrow and steep steps.

Two days later, Chris arrived in Youngstown with our load and two great guys from a local company to move us in. Everything arrived without a scratch. Chris worked just as hard as the workers he brought with him. The guys in Youngstown commented how hard he worked for a :"driver" - apparently he's unique in that regard as he lead the charge with making sure all our stuff made it to the right spot in the new house.

We did learn from talking to the crew that it is better to move in the winter than the summer as you will get a more experienced crew and have more control over your schedule.

I would definitely use Greater Syracuse again and request Chris as our driver!

This is just not the truth.  We paid our repairman $423.36 on 8/15/13 for the repairs done at Dr. [redacted]'s home. Also we sent him a check for $185.00 for the packing claims. He did not even submit the additional claim until after the claim submitted on May 7, 2013 was completely handled.  We will not consider any further claim and that is our final determination.  Thank you.

I HAVE CAREFULLY REVIEWED THIS CLAIM. THE CEILING FIXTURES WERE INCLUDED IN THE CHECK FOR PACKING CLAIMS. UPON REVIEW I NOW DISCOVER WE ACTUALLY OVERPAID THAT PORTION OF THE CLAIM BY $20.00. OUR REPAIR BILL CLEARLY INDICATES THAT OUR REPAIRMAN FIXED THE STAIRS, AND THE HANDLES ON THE ENTERTAINMENT CENTER.  OUR REPAIRMAN ALSO FIXED A SOFA, LOVESEAT, DESK LEG, WASHER AND DRYER, A SERVER IN THE DININGROOM, TWO CHAIRS, AND A BLACK LEATHER SECTIONAL WHICH WERE NOT ON THE CLAIM FORM. I ALLOWED THOSE UNCLAIMED REPAIRS IN GOOD FAITH THAT DR. [redacted] WAS A VALUED CUSTOMER. THOSE ADDITIONAL REPAIRS COST US $135.00.  WE ARE NOW AT $155.00 IN DR. [redacted]'S FAVOR.  THERE WAS NO REPORT OF WALL DAMAGE TO THE OFFICE ON DAY OF DELIVERY, NOR DID DR. [redacted] SHOW DAMAGES TO OUR DRIVER.  THE DELIVERY WAS 3/8/13. THE FIRST INDICATION OF WALL DAMAGE WAS ON THE CLAIM FORM DATED 5/7/13. WE CANNOT BE REPAIRING SUPPOSED DAMAGE AFTER THE CUSTOMER HAS LIVED THERE TWO MONTHS. THE SAME COULD HAVE BEEN SAID ABOUT THE STAIRS, HOWEVER OUR REPAIRMAN INDICATED THAT HE BELIEVED THE STAIR DAMAGE WAS CAUSED BY MOVING, SO AGAIN WE SAID OK TO SOMETHING THAT SHOULD HAVE BEEN DENIED.  THE COST: $75.00.  WE ARE NOW AT A TOTAL OF $230.00 ABOVE AND BEYOND WHAT SHOULD HAVE BEEN OUR SETTLEMENT.  WE TRIED TO BE AS FAIR AS POSSIBLE TO THIS CUSTOMER.  I DO NOT BELIEVE ANYTHING WE DO WOULD BE ENOUGH TO SATISFY HIM.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, my reason for rejecting the business's response appears below.
Greater Syracuse Moving and Storage have failed miserably in fulfilling their commitments.  Let alone the excuses of claims being past deadline, the company is yet to complete repairs on the first set of claims, namely, item #3: Staircase woodwork and wall damages, item #5: two broken handles of entertainment center, and item #10: broken fluorescent lamp cover (see attached a pdf file of the claims), submitted May 7, 2013 - well within the so-called 90-day deadline. 
Evidently, this demonstrates the deceitful business practices of GSMS.
Regards,
[redacted]

May 21,2014
  With regards to the above complaint. Dr. [redacted] moved with us within NY state. The timeframe to
file a claim is 9o days after delivery. This is in the rights and responsibilities booklet given to the ..
customer at time of booking. It is also spelled...

out on the back of the bill of lading. Dr. [redacted] did not file
his claim within the 90 days. In fact, it was 180 days, twice the allotted time. We denied his claim based
on late filing. Unfortunately, he is unhappy. However, we follow the rules, and cannot accept liability
when the filing is so late.
Thank you.
[redacted]
Comptroller/Claims Manager