Greater Syracuse Moving & Storage Co

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I hired GSMS for moving and storage of my family household in good faith I paid all their bills totaling ~$20,on time and in good faith The last thing I had expected that they would come up with excuses when it came to repairs of damages costing only a few hundreds of dollars It is not the money that matters - I expected GSMS to show more professionalism and good business practice To me, they failed miserably They have lost me as a future customer, along with my friends, students and colleagues! If I weren't extremely busy trying to solve cancer problems of mankind, I would have taken legal action to prove the point I am just too busy to continue with these exchanges as well Therefore, this is my final communication!! Thank you, Regards, Dr [redacted] ***

We stand by our initial determinations

May 21, With regards to the above complaintDr [redacted] moved with us within NY stateThe timeframe to file a claim is 9o days after deliveryThis is in the rights and responsibilities booklet given to the customer at time of bookingIt is also spelled out on the back of the bill of ladingDr [redacted] did not file his claim within the daysIn fact, it was days, twice the allotted timeWe denied his claim based on late filingUnfortunately, he is unhappyHowever, we follow the rules, and cannot accept liability when the filing is so late Thank you [redacted] Comptroller/Claims Manager

Ron B [redacted] from North American movers reassured us that the move would go smoothly and our furniture would be protectedpieces of expensive Stickley, Harden and Henkle Harris were damagedLegs broken, fabric damaged

Greater Syracuse moved us from Syracuse to Youngstown OH in March Our driver, Chris and the crew showed up right on schedule to get the truck packed for our move They worked efficiently and got the truck packed up with no delays despite having to move a large couch, TV and pinball machine out of our basement up very narrow and steep steps Two days later, Chris arrived in Youngstown with our load and two great guys from a local company to move us in Everything arrived without a scratch Chris worked just as hard as the workers he brought with him The guys in Youngstown commented how hard he worked for a :"driver" - apparently he's unique in that regard as he lead the charge with making sure all our stuff made it to the right spot in the new house We did learn from talking to the crew that it is better to move in the winter than the summer as you will get a more experienced crew and have more control over your schedule I would definitely use Greater Syracuse again and request Chris as our driver!