Initial Business Response / [redacted] (1000, 5, 2015/12/18) */ Hello and thank you for the report We were able to locate the player's ticket (XXXXXXX) where an agent addressed his concerns on 12/15/in regards to the issue that they were experiencingThe agent informed them that the issue had been fixed and that an update was available that would solve the issue they were seeing with this message: "Our apologies for any inconvenience you have experiencedThis issue has been fixed and it is live in our latest release version(3.6.0)I would suggest you to update your game version as soon as possibleAlso as a compensation we are crediting the affected players with 10X 3-hour speedups, and power cells We appreciate your continued patience and understanding on this matter." Compensation for the issue was applied to all affected accountsWe will not be issuing any additional compensation for this matter If the player has any additional concerns or questions, we'd like to kindly ask them to send in a ticket via the in game "contact support" button for further support so that an agent will be able to assist them furtherThank you for your kind understanding and cooperation Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) The issue was resolved weeks after initailly reported and days later after GREE announced problem was fixedSoftware was not available to update my device until days later and I spent a lot of money to compensate for GREE's faulty softwareThe compensation was not commensurate to the adjustments and money spent to compensate for their errorPlease read my complaint with the dates listed
Thank you for the report We were able to find the player's ticket ( [redacted] ) regarding this where they asked about Gold usage in the game Support staff informed the player that they had used the Gold on and in what quantity Our records show that the player requested that items be removed from their inventory with the following message: "It don't add up.....take the items back and return my goldMy defensive jumped to billion when I purchased items then dropped back down to billion ....just take the damn items and refund my gold." Support then responded by carrying out the player's request and adding the funds back into their account as shown with this message: "I apologize for any inconvenience you may have experiencedI have gone ahead removed the "Duelist ATV" and "Don Dario's Modern Muscle" and credited gold to your account and you will see the changes take place upon next login to the game." In regards to in game stats being lowered, we are currently investigating reports and have let the player know with the following message: "We're sorry for the delayed resolution and for the inconvenience caused due to Loss of statsThe issue is still being investigated, we will notify on this ticket when we receive an update until then this ticket will be moved to On-Hold." The player's ticket is currently On-Hold and will be updated when our investigation is complete If the player has any questions or concerns, we'd like to ask them to send in a new ticket through the in game "contact support" button or they can update their currently on hold ticket if the matter is regarding the same issue Thank you
Initial Business Response / [redacted] (1000, 5, 2015/12/01) */ Thank you for your reportWe were able to find the player's ticket which is currently being handled by an agent in ticket XXXXXXX where a communication regarding troubleshooting is taking place in effort to determine what the cause of the issue is and if the issue is stemming from a GREE side or a Google Play system side The investigation is ongoing and information is still being collected in order to pinpoint the issue Should the player have any additional information or questions regarding this issue, we'd like to kindly ask that they let us know on ticket: XXXXXXX Thank you for your patience and understanding
Thank you for hte report We were able to locate the player's recent ticket ( [redacted] ) in our systems Upon further investigation we found that this was a case of the player wanting to transfer their account onto the device which had the purchase amounts stored As of 8/23, this action has been done with the following message: "Your account has been transferred to your new devicePlease force close and then launch the game on this device and let me know if your original account does not load correctly." At around 12:PM 8/23, the player replied with "It worked" which leads us to believe that this issue has now been resolved If the player has any additional questions or concerns, we'd like to kindly ask that they let us know via the in game "contact support" button so we can continue to assist Thank you
Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ Thank you for your patience while we investigated this issue further We were unable to find any previous reference in our customer service database of an account registered under the email address ( [redacted] @me.com) or the name [redacted] [redacted] Additionally, our search yielded no results for the players names "GFY- [redacted] " or [redacted] If a ticket was submitted to us, under another email address, we will require that information to proceed and assist further Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Sorry, my mistake, the player names are UKDF- [redacted] (w32) and [redacted] (w36)The account might be visible with my other email address [redacted] @talktalk.net Final Business Response / [redacted] (4000, 9, 2015/06/08) */ We are still unable to locate any account, based on the information providedIf you could please attach to this complaint, a screenshot of your the current information showing on your device (Menu / Profile)You may also submit a ticket in-game, which will contain this information (Menu --> Profile --> Settings --> Help/Contact Us --> Contact Support --> type message --> SEND)Once we have this information, we will be able to assist furtherWe apologize for the continued inconvenience
Thank you for the report We were able to find the player's recent ticket regarding account retrieval ( [redacted] ) On 8/a message was sent back to the player regarding coordinating a date and time to complete the transfer process with the following message: "I understand your frustration with regard to the delay in transferLet us give a last try on this, please let us know the exact time where you can respond us back so that we can complete the transfer today." At this time we have not received a response back and are waiting for the player on a time where transfer can be coordinated As we take game security very seriously, the transfer code is only viable for a set period of time to ensure that the account is not transferred away from the rightful player If the player has any additional questions in the meantime, we'd like to kindly ask them to send in a request through their contact support button or respond to their currently open ticket so that we can coordinate a secure transfer time for their account Thank you
Initial Business Response / [redacted] (1000, 5, 2016/01/11) */ Thank you for your report and your patience while we looked into this issueWe received the player's ticket: XXXXXXX which received the following response on 12/28: "I apologize for any inconvenience you may have experiencedYour account was suspended temporarily and is now unlockedProper value of bundle pack are restored by replacing the excess items that were credited to your accountYou will see the changes take place upon next login to the gamePlease let me know if you experience any further issues with this Thank you for your patience and understanding." As the correct amount of Gold and proper units were placed onto the accounts, we will not be offering any further compensation nor are we able to place an erroneous amount of Gold onto the accountIf the player has any further questions or concerns, we'd like to kindly ask that they contact support through the in game "contact support" button so that a game agent can further assist them Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not responsible for the gree's negligence or incompetence or clear bait and switch practice, their package was offered for sale I bought and began using the product they then illegally stole the items that I had legally payed for and replaced it for a package I would not have purchasedThis would be like you buying a $grill at walmart for $that walmart mistakenly advertised as, walk outside the store turn it on and start cooking on it then walmart runs out grabs it and returns it to store without any explanation or rule of law Final Business Response / [redacted] (4000, 9, 2016/01/15) */ Thank you for the reportAs previously mentioned, there was an error with the package in the amount of Gold offeredBased on our standard packages for gold, $= 1,goldmillion gold is an obviously erroneous amount and thus an exploit when players take advantage of such an errorThis is against our Terms of ServiceLeaving such an amount on accounts would also not be fair to other players who had purchased gold at the correct priceThe erroneous amount was identified and corrected within approximately minutes of being active and GREE took no permanent action against player accounts who took advantage of this following the correctionsAs the correct amounts of gold and items were added to accounts following this issue, this matter is considered closedAs previously stated, we are not able to apply an erroneous amount of gold onto an accountIf the player has any additional questions or concerns, we would like to kindly ask them to let us know through the in game "contact support" buttonThank you Final Consumer Response / [redacted] (4200, 11, 2016/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello,we are all in agreement that gree made an error in offering that particular package for sale, what is in disagreement is the level of responsibility they have for such a negligent errorUnder USA consumer law they are fully responsible for an error of their own makingI am a reasonable person I am willing to take less then owed compensation so I will take half the gold owed me (2million instead of million)If this fair offer is refused I expect the Revdex.com to make a judgement in this case and then I will proceed with full litigation against gree in civil courtThank you for your anticipated cooperation
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/11/10) */ Thank you for the reportOur records show that we received a ticket from the customer on 11/05/A response to the player was given on 11/09/as follows: "Thank you for contacting War of Nations support and sorry for the delayed response Our apologies for any inconvenience you have experiencedWe have further addressed and resolved the issue concerning players unable to declare war or get matched during this WD eventWe apologize that some players were unable to declare war We understand that for some time you could not declare war so we are compensating for the time loss by crediting you 3-Hour speedups." This is the only recent ticket that we have received from the player and no other tickets have been sent since the one aboveIf the player is experiencing another issue or has any questions regarding this particular issue we would like to kindly ask that the player send in a new ticket through their in game contact support button so that we can continue to assist
Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ Thank you for the report and for your patience while we looked into the player's issuesWe have received their support ticket XXXXXXX which was answered by an agent on 12/30/with the following message: "Thank you for contacting Modern War Support! I'm sorry for the delay in responding to your email, as we have been receiving higher volumes than usualOur records indicate you have recently submitted multiple tickets into support on the same issueFor efficiency, and to expedite our reply process, we have merged all tickets into one, and will address all concerns here I apologize for any inconvenience you may have experiencedI have gone ahead and credited gold bars into your account and you will see the changes take place upon next login to the game Have a great day ahead! Happy gaming!" The ticket is now closed with the player's missing purchase having been credited to their accountThank you again for the report Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am happy that Gree did finally credit my gold bars, however I strongly feel that an equal amount of compensation would have been fairConsidering I suffered from two very long lock outs and this latest dissappointing game experience it would have been a nice gestureIn speaking with other gamers, Gree has been known to compensate for similar issues but I guess it deoends on how much money you spend to get their loyalty rewards Final Business Response / [redacted] (4000, 9, 2016/01/11) */ Thank you for the response We are not able to place any additional Gold credits onto the account, however, we have placed Energy refill items onto the account for the extended period of time that it took to get this issue resolvedIf there are any additional questions or concerns, please feel free to let us know through the in game "contact support" button so that a Modern War agent can continue to assist Thank you for your understanding and cooperation Final Consumer Response / [redacted] (2000, 11, 2016/01/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/11/17) */ Thank you for your patience as we looked into this reportWe were able to find the player's ticket which was received with a timestamp of Nov XX XX:XX where it was answered with the timestamp Nov XX XX:XX which let the player know that the issue with the event was known and was actively being worked on On Nov 7th, an update was sent to the player with the following message regarding compensation for any inconvenience experienced: "We have further addressed and resolved the issue concerning players unable to declare war or get matched during this WD eventWe apologize that some players were unable to declare warWe understand that for some time you could not declare war so we are compensating for the time loss by crediting you 3-Hour speedups" We will not be issuing any additional compensation for the specific issue which occurred in the mentioned event For any other game related issues, we'd like to kindly ask the player to send in a new ticket with each concern documented so that a game agent will be able to look into matters and respondThank you for your time and report Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have sent multiple tickets about all the issues that players face everyday and all I get back in a generated email telling me it's under review and that's itThis not just about one issue were we couldn't hit declareThis about months and months of issues that all players had to deal with every dayGree does not listen to the players until it's a mass email about the same issueThey do not listen to the players in how to make the game betterThey fail to provide an enjoyable gameThey have players leaving daily bc they are tired of the issues with the game and not seeing anything changeThey took away the enjoyable events and replaced them with events where the only way to win is coinOnly one event right now is a non coining event but the prizes for the event sucks so no one wants to try for itThey put out things in the game but the only way to get them is to coinThey have gone from a free to play game to ur need to coin to play successfullyAgain I am asking for all the money I put into this disaster backI can provide receipts for all the money I put into the game if it's needed Final Business Response / [redacted] (4000, 9, 2015/11/20) */ Thank you for the response and updateAs of 11/no further tickets have been received from the player with the last one having been closed on 11/via agent responseWe would like to kindly ask the player to send in a new ticket through their in game "contact support" button so that a game agent can address each concern that the player may have in more detailWe are unable to issue any refunds or compensation without further details as received through our in place customer support system for such mattersThank you for your patience and understanding Final Consumer Response / [redacted] (4200, 11, 2015/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Here is the ticket that I sent them# #XXXXXXXHere is the content of the emailI Would like to see these items addressed and either put in the game or given a reason why they are not going to use themFor every item that they use I would like 20,gold instead of reimbursment Ok this is in reference to my Revdex.com complaintI have sent yall multiple tickets about different issues before and never got more than a [redacted] excuse or no responseI have given you suggestions on how to make the game better and have gotten nothing in return and they fell on deaf earsThis game in the past months has gone to ***Every day there is a glitchAnd anytime a glitch benefits the player you punish the player for taking advantage of yalls screw upBc I know you will ask for an exampleWhen the glitch caused the alliance upgrades to be a 3rd of the cost and everyone used it what did you do? You reset it to before the glitchDid the players like myself that dumped over mil in cash, oil, iron and ium get any of that back no they didntDid the alliance get it? No they didntSo basically your glitch robbed alot of pplAlot of that that I put in came from the packs that I bought so that means you stole money from meAnd yes I did put a ticket in for thatAnd yes I did get a bs auto response and nothing moreThe prizes that you gave months ago were actually worth fighting forThe prizes today isnt worth wasting time forPerfect example last GD event limited you gave us veterans training on the last missionYou use to give us or moreYou had the screen glitch to where every 2-mins the screen would flash causing you to loose any window you had openLatest glitch you have a crated called the ultimate combatant crate and in the description you say " Chance to earn the powerful Necromancer commander" except there is one little problemHE IS NOT ON THE LIST OF COMMS FOR THAT CRATESo please explain to me how in the [redacted] can I earn a chance for him when he is not listedThe list includes The destroyer, Zen, Omega, and YamaLast time I checked non of them are necromancerSo I have boxes of that crate to open for a chance at him yet cant open them if I want a chance at himYou have given us lvl comms but still have NPC with barely any XP to level themDo you realize how long it takes someone to level a comm off of a NPC 27? You push out too many comms to fast for ppl to get a chance to level themYou have taken away alot of the good and fun events for events that you have to coin to be able to get any kind of good position for the crappy rewards that you give outYes you finally came out with some new troops and building levels but it takes a week plus just to upgrade themThe game lag at times is horrible to the point where the game either freezes or shuts downHard to play the game during that time especially during an eventDuring this last GD we had players that saw troops firing from being the troop instead of in front of itI watched the gd fights but could only see my troops and not the other teamsHad troops walking and never stopping to attackYou have more troops now that require titanium and uraniums but the only real way to get it is bp missions bc there isnt enough patches out there to get some from and when you find them they dont have much in itYou push items out that you cant get things for like warcommsThere is no way to get xp for warcoms unless you buy packs with it in thereThere is no confirm on gold purchases so when you try to use vet training sometimes you end up hitting Capt training and lose gold unless the lag causes you to lose morejust had a fuel glitch where when you were positive on fuel you were actually losing fuelNow this is the 3rd time I have given you this list and I have added some to it Change the experience points on the npcsYou have a npc with 29k pointsDo you realize how long it takes to level off of that? You have a npc doing 31k pointsThen you have a doing 250k pointsThen a doing 985k pointsThat's a big spreadWith NPC 34's and 38's being used by players that only leaves 27s and 31s to really level onNpc should do at least to k or higher points, npc should do like to k more than The should do at least k pointsThat would make leveling comms alot easier which will keep players around STOP with all the new commsIf you want to push new comms do a couple of them in a month spreadThis with the point increase will give players more time to get the comm to lvledI have about comms that I haven't opened bc it's a pain in the [redacted] to level STOP with all the [redacted] rewards on non coining eventsWith this gd that's going on you have veteran boosts as the reward for ltd mission Really? 6? If yall have a glitch that benefits the player like the alliance boost a month agoDo not take it backJust stop the glitchHaving player benefit from your glitches is a good thing but taking back what they earned from the glitches is not Give each player a troop storage facility(could be in the alliance city)A place where they can store up to 50% of their troops and where no one can touch themThis game is suppose to be like the militaryNo military is going to keep all their equipment available to be destroyedYou have players quiting bc they are constantly getting wiped out of all their troops bc they have no place to hide themMake Home base to where it cant be attacked Stop with the ending one event and starting another a few hours past itGive the players time to set up for the next eventAgain think militaryYou don't just say hey in hours we are attacking here be ready by then [redacted] give hours or even hours between eventsGives players time to reset everything Bring back personal boosts as rewards and more often Give out Warcom boost when you hit NPC's Add different bubblesyou have a and but what about a or or 96? Even a week oneYou have ppl with real life stuff going on that sometimes cant get on the game to play
Initial Business Response / [redacted] (1000, 5, 2015/10/07) */ Thank you for the reportWe are currently investigating this issue, and will update this claim once we have additional informationOur apologies for the continued delay Initial Consumer Rebuttal / [redacted] (3000, 15, 2015/10/28) */ Nothing has been done by Gree except for sending me another inquiriesI am still waiting for my issue to be resolved - meanwhile, the items I have bought have already lost of significant value I am upset about this! Final Business Response / [redacted] (4000, 20, 2015/11/02) */ Thank you for your patience as we continued to look into this caseA message has been sent to the player regarding the issue reported on 11/ "In regards to the armor that you believe to be missing, I took a look through your logs for the account [redacted] I'm afraid that there is no record of a Malicious Ragemail armor having been in your inventory prior to 10/30/where you recently received one through a chest In regards to the "Guardian" armor, there are different armors in Knights and Dragons with "Guardian" in their nameThey are: "Guardian's Battlegear" "Sky Guardian" "Guardian Wargear" Our logs show that you have used "Sky Guardian" armor multiple times to enhance other armors Your Guardian's Battlegear armors were used on 7/to combine into the following: Guardian's Battlegear + Flamehunter's garb = Cursed Cryptgear Guardian's Battlegear + Drake Platemail = Bone Harvester's Garb All other combining with the Guardian's Battlegear armor that you had were done after August 12th and are accounted for You received a Guardian Wargear armor on 4/19/from a Raid Boss event which is currently still in your inventoryThis is the only Guardian Wargear that you received prior to August 12th At this time, it does not appear that any "Guardian" armor is missingPlease kindly note that we are not able to replace or grant any items that do not show up as missing in our logsI apologize for any disappointment and must ask for your kind understanding If you have any additional questions or information that you believe will help clarify this, please let us know in a new ticket and we'll be more than glad to continue to assist." At this time and with the information provided, no items appear to be missing from the player's account as they have been accounted for If the player has any further questions, we'd like to ask that they contact us through the in game contact support feature in the game and we will be glad to assist further Final Consumer Response / [redacted] (4200, 22, 2015/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello, meanwhile, Guardian+ (the earth/air one) is completely outdated compared with what I haveI don't really care too much about that one anymore However, the Malicious+ (fire/water) I got at the date or shortly before the game was reset to an earlier state, and it's still goodI can't put my finger on an exact date anymore since it's already been so long, but it wasn't longer than 2-days before I sent in the first support ticket on Aug Hope this helps to find the respective records
Initial Business Response / [redacted] (1000, 5, 2016/01/19) */ Thank you for your report and for your patience as we investigated this caseWe received the player's inquiry on ticket XXXXXXX where an agent replied to them on 1/15/with the following message: "Please let me first apologize for this inconvenienceTo assist your further, would you please send me a copy of the Google Wallet receipt, the email address attached to your Google Wallet account (for purchase loour side), or a screenshot of your Google Wallet Purchase History? Additionally, if there were multiple orders made that day, please send receipts for all of them, so we can verify which were received and which are missing Personal purchase history may be accessed by you at any time by visiting: https://support.google.com/googleplay/answer/XXXXXXX?hl=en Regarding the gems for connecting the game account to the Facebook, to better assist you, Could you please provide screen shots showing you have connected the Game to the Facebook?" At this time we are waiting for the player's reply back so that the agent can continue to assistShould the player have any additional questions or concerns, we'd like to kindly ask that they let us know on the open ticket that they have with us so that we can keep an organized record of our communications with themThank you
Initial Business Response / [redacted] (1000, 5, 2015/12/18) */ Hello and thank you for the report We were able to locate the player's ticket (XXXXXXX) where an agent addressed his concerns on 12/15/in regards to the issue that they were experiencingThe agent informed them that the issue had been fixed and that an update was available that would solve the issue they were seeing with this message: "Our apologies for any inconvenience you have experiencedThis issue has been fixed and it is live in our latest release version(3.6.0)I would suggest you to update your game version as soon as possibleAlso as a compensation we are crediting the affected players with 10X 3-hour speedups, and power cells We appreciate your continued patience and understanding on this matter." Compensation for the issue was applied to all affected accountsWe will not be issuing any additional compensation for this matter If the player has any additional concerns or questions, we'd like to kindly ask them to send in a ticket via the in game "contact support" button for further support so that an agent will be able to assist them furtherThank you for your kind understanding and cooperation Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) The issue was resolved weeks after initailly reported and days later after GREE announced problem was fixedSoftware was not available to update my device until days later and I spent a lot of money to compensate for GREE's faulty softwareThe compensation was not commensurate to the adjustments and money spent to compensate for their errorPlease read my complaint with the dates listed
Thank you for the report We were able to find the player's ticket ( [redacted] ) regarding this where they asked about Gold usage in the game Support staff informed the player that they had used the Gold on and in what quantity Our records show that the player requested that items be removed from their inventory with the following message: "It don't add up.....take the items back and return my goldMy defensive jumped to billion when I purchased items then dropped back down to billion ....just take the damn items and refund my gold." Support then responded by carrying out the player's request and adding the funds back into their account as shown with this message: "I apologize for any inconvenience you may have experiencedI have gone ahead removed the "Duelist ATV" and "Don Dario's Modern Muscle" and credited gold to your account and you will see the changes take place upon next login to the game." In regards to in game stats being lowered, we are currently investigating reports and have let the player know with the following message: "We're sorry for the delayed resolution and for the inconvenience caused due to Loss of statsThe issue is still being investigated, we will notify on this ticket when we receive an update until then this ticket will be moved to On-Hold." The player's ticket is currently On-Hold and will be updated when our investigation is complete If the player has any questions or concerns, we'd like to ask them to send in a new ticket through the in game "contact support" button or they can update their currently on hold ticket if the matter is regarding the same issue Thank you
Initial Business Response / [redacted] (1000, 5, 2015/12/01) */ Thank you for your reportWe were able to find the player's ticket which is currently being handled by an agent in ticket XXXXXXX where a communication regarding troubleshooting is taking place in effort to determine what the cause of the issue is and if the issue is stemming from a GREE side or a Google Play system side The investigation is ongoing and information is still being collected in order to pinpoint the issue Should the player have any additional information or questions regarding this issue, we'd like to kindly ask that they let us know on ticket: XXXXXXX Thank you for your patience and understanding
Thank you for hte report We were able to locate the player's recent ticket ( [redacted] ) in our systems Upon further investigation we found that this was a case of the player wanting to transfer their account onto the device which had the purchase amounts stored As of 8/23, this action has been done with the following message: "Your account has been transferred to your new devicePlease force close and then launch the game on this device and let me know if your original account does not load correctly." At around 12:PM 8/23, the player replied with "It worked" which leads us to believe that this issue has now been resolved If the player has any additional questions or concerns, we'd like to kindly ask that they let us know via the in game "contact support" button so we can continue to assist Thank you
Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ Thank you for your patience while we investigated this issue further We were unable to find any previous reference in our customer service database of an account registered under the email address ( [redacted] @me.com) or the name [redacted] [redacted] Additionally, our search yielded no results for the players names "GFY- [redacted] " or [redacted] If a ticket was submitted to us, under another email address, we will require that information to proceed and assist further Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Sorry, my mistake, the player names are UKDF- [redacted] (w32) and [redacted] (w36)The account might be visible with my other email address [redacted] @talktalk.net Final Business Response / [redacted] (4000, 9, 2015/06/08) */ We are still unable to locate any account, based on the information providedIf you could please attach to this complaint, a screenshot of your the current information showing on your device (Menu / Profile)You may also submit a ticket in-game, which will contain this information (Menu --> Profile --> Settings --> Help/Contact Us --> Contact Support --> type message --> SEND)Once we have this information, we will be able to assist furtherWe apologize for the continued inconvenience
Thank you for the report We were able to find the player's recent ticket regarding account retrieval ( [redacted] ) On 8/a message was sent back to the player regarding coordinating a date and time to complete the transfer process with the following message: "I understand your frustration with regard to the delay in transferLet us give a last try on this, please let us know the exact time where you can respond us back so that we can complete the transfer today." At this time we have not received a response back and are waiting for the player on a time where transfer can be coordinated As we take game security very seriously, the transfer code is only viable for a set period of time to ensure that the account is not transferred away from the rightful player If the player has any additional questions in the meantime, we'd like to kindly ask them to send in a request through their contact support button or respond to their currently open ticket so that we can coordinate a secure transfer time for their account Thank you
Initial Business Response / [redacted] (1000, 5, 2016/01/11) */ Thank you for your report and your patience while we looked into this issueWe received the player's ticket: XXXXXXX which received the following response on 12/28: "I apologize for any inconvenience you may have experiencedYour account was suspended temporarily and is now unlockedProper value of bundle pack are restored by replacing the excess items that were credited to your accountYou will see the changes take place upon next login to the gamePlease let me know if you experience any further issues with this Thank you for your patience and understanding." As the correct amount of Gold and proper units were placed onto the accounts, we will not be offering any further compensation nor are we able to place an erroneous amount of Gold onto the accountIf the player has any further questions or concerns, we'd like to kindly ask that they contact support through the in game "contact support" button so that a game agent can further assist them Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not responsible for the gree's negligence or incompetence or clear bait and switch practice, their package was offered for sale I bought and began using the product they then illegally stole the items that I had legally payed for and replaced it for a package I would not have purchasedThis would be like you buying a $grill at walmart for $that walmart mistakenly advertised as, walk outside the store turn it on and start cooking on it then walmart runs out grabs it and returns it to store without any explanation or rule of law Final Business Response / [redacted] (4000, 9, 2016/01/15) */ Thank you for the reportAs previously mentioned, there was an error with the package in the amount of Gold offeredBased on our standard packages for gold, $= 1,goldmillion gold is an obviously erroneous amount and thus an exploit when players take advantage of such an errorThis is against our Terms of ServiceLeaving such an amount on accounts would also not be fair to other players who had purchased gold at the correct priceThe erroneous amount was identified and corrected within approximately minutes of being active and GREE took no permanent action against player accounts who took advantage of this following the correctionsAs the correct amounts of gold and items were added to accounts following this issue, this matter is considered closedAs previously stated, we are not able to apply an erroneous amount of gold onto an accountIf the player has any additional questions or concerns, we would like to kindly ask them to let us know through the in game "contact support" buttonThank you Final Consumer Response / [redacted] (4200, 11, 2016/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello,we are all in agreement that gree made an error in offering that particular package for sale, what is in disagreement is the level of responsibility they have for such a negligent errorUnder USA consumer law they are fully responsible for an error of their own makingI am a reasonable person I am willing to take less then owed compensation so I will take half the gold owed me (2million instead of million)If this fair offer is refused I expect the Revdex.com to make a judgement in this case and then I will proceed with full litigation against gree in civil courtThank you for your anticipated cooperation
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/11/10) */ Thank you for the reportOur records show that we received a ticket from the customer on 11/05/A response to the player was given on 11/09/as follows: "Thank you for contacting War of Nations support and sorry for the delayed response Our apologies for any inconvenience you have experiencedWe have further addressed and resolved the issue concerning players unable to declare war or get matched during this WD eventWe apologize that some players were unable to declare war We understand that for some time you could not declare war so we are compensating for the time loss by crediting you 3-Hour speedups." This is the only recent ticket that we have received from the player and no other tickets have been sent since the one aboveIf the player is experiencing another issue or has any questions regarding this particular issue we would like to kindly ask that the player send in a new ticket through their in game contact support button so that we can continue to assist
Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ Thank you for the report and for your patience while we looked into the player's issuesWe have received their support ticket XXXXXXX which was answered by an agent on 12/30/with the following message: "Thank you for contacting Modern War Support! I'm sorry for the delay in responding to your email, as we have been receiving higher volumes than usualOur records indicate you have recently submitted multiple tickets into support on the same issueFor efficiency, and to expedite our reply process, we have merged all tickets into one, and will address all concerns here I apologize for any inconvenience you may have experiencedI have gone ahead and credited gold bars into your account and you will see the changes take place upon next login to the game Have a great day ahead! Happy gaming!" The ticket is now closed with the player's missing purchase having been credited to their accountThank you again for the report Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am happy that Gree did finally credit my gold bars, however I strongly feel that an equal amount of compensation would have been fairConsidering I suffered from two very long lock outs and this latest dissappointing game experience it would have been a nice gestureIn speaking with other gamers, Gree has been known to compensate for similar issues but I guess it deoends on how much money you spend to get their loyalty rewards Final Business Response / [redacted] (4000, 9, 2016/01/11) */ Thank you for the response We are not able to place any additional Gold credits onto the account, however, we have placed Energy refill items onto the account for the extended period of time that it took to get this issue resolvedIf there are any additional questions or concerns, please feel free to let us know through the in game "contact support" button so that a Modern War agent can continue to assist Thank you for your understanding and cooperation Final Consumer Response / [redacted] (2000, 11, 2016/01/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/11/17) */ Thank you for your patience as we looked into this reportWe were able to find the player's ticket which was received with a timestamp of Nov XX XX:XX where it was answered with the timestamp Nov XX XX:XX which let the player know that the issue with the event was known and was actively being worked on On Nov 7th, an update was sent to the player with the following message regarding compensation for any inconvenience experienced: "We have further addressed and resolved the issue concerning players unable to declare war or get matched during this WD eventWe apologize that some players were unable to declare warWe understand that for some time you could not declare war so we are compensating for the time loss by crediting you 3-Hour speedups" We will not be issuing any additional compensation for the specific issue which occurred in the mentioned event For any other game related issues, we'd like to kindly ask the player to send in a new ticket with each concern documented so that a game agent will be able to look into matters and respondThank you for your time and report Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have sent multiple tickets about all the issues that players face everyday and all I get back in a generated email telling me it's under review and that's itThis not just about one issue were we couldn't hit declareThis about months and months of issues that all players had to deal with every dayGree does not listen to the players until it's a mass email about the same issueThey do not listen to the players in how to make the game betterThey fail to provide an enjoyable gameThey have players leaving daily bc they are tired of the issues with the game and not seeing anything changeThey took away the enjoyable events and replaced them with events where the only way to win is coinOnly one event right now is a non coining event but the prizes for the event sucks so no one wants to try for itThey put out things in the game but the only way to get them is to coinThey have gone from a free to play game to ur need to coin to play successfullyAgain I am asking for all the money I put into this disaster backI can provide receipts for all the money I put into the game if it's needed Final Business Response / [redacted] (4000, 9, 2015/11/20) */ Thank you for the response and updateAs of 11/no further tickets have been received from the player with the last one having been closed on 11/via agent responseWe would like to kindly ask the player to send in a new ticket through their in game "contact support" button so that a game agent can address each concern that the player may have in more detailWe are unable to issue any refunds or compensation without further details as received through our in place customer support system for such mattersThank you for your patience and understanding Final Consumer Response / [redacted] (4200, 11, 2015/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Here is the ticket that I sent them# #XXXXXXXHere is the content of the emailI Would like to see these items addressed and either put in the game or given a reason why they are not going to use themFor every item that they use I would like 20,gold instead of reimbursment Ok this is in reference to my Revdex.com complaintI have sent yall multiple tickets about different issues before and never got more than a [redacted] excuse or no responseI have given you suggestions on how to make the game better and have gotten nothing in return and they fell on deaf earsThis game in the past months has gone to ***Every day there is a glitchAnd anytime a glitch benefits the player you punish the player for taking advantage of yalls screw upBc I know you will ask for an exampleWhen the glitch caused the alliance upgrades to be a 3rd of the cost and everyone used it what did you do? You reset it to before the glitchDid the players like myself that dumped over mil in cash, oil, iron and ium get any of that back no they didntDid the alliance get it? No they didntSo basically your glitch robbed alot of pplAlot of that that I put in came from the packs that I bought so that means you stole money from meAnd yes I did put a ticket in for thatAnd yes I did get a bs auto response and nothing moreThe prizes that you gave months ago were actually worth fighting forThe prizes today isnt worth wasting time forPerfect example last GD event limited you gave us veterans training on the last missionYou use to give us or moreYou had the screen glitch to where every 2-mins the screen would flash causing you to loose any window you had openLatest glitch you have a crated called the ultimate combatant crate and in the description you say " Chance to earn the powerful Necromancer commander" except there is one little problemHE IS NOT ON THE LIST OF COMMS FOR THAT CRATESo please explain to me how in the [redacted] can I earn a chance for him when he is not listedThe list includes The destroyer, Zen, Omega, and YamaLast time I checked non of them are necromancerSo I have boxes of that crate to open for a chance at him yet cant open them if I want a chance at himYou have given us lvl comms but still have NPC with barely any XP to level themDo you realize how long it takes someone to level a comm off of a NPC 27? You push out too many comms to fast for ppl to get a chance to level themYou have taken away alot of the good and fun events for events that you have to coin to be able to get any kind of good position for the crappy rewards that you give outYes you finally came out with some new troops and building levels but it takes a week plus just to upgrade themThe game lag at times is horrible to the point where the game either freezes or shuts downHard to play the game during that time especially during an eventDuring this last GD we had players that saw troops firing from being the troop instead of in front of itI watched the gd fights but could only see my troops and not the other teamsHad troops walking and never stopping to attackYou have more troops now that require titanium and uraniums but the only real way to get it is bp missions bc there isnt enough patches out there to get some from and when you find them they dont have much in itYou push items out that you cant get things for like warcommsThere is no way to get xp for warcoms unless you buy packs with it in thereThere is no confirm on gold purchases so when you try to use vet training sometimes you end up hitting Capt training and lose gold unless the lag causes you to lose morejust had a fuel glitch where when you were positive on fuel you were actually losing fuelNow this is the 3rd time I have given you this list and I have added some to it Change the experience points on the npcsYou have a npc with 29k pointsDo you realize how long it takes to level off of that? You have a npc doing 31k pointsThen you have a doing 250k pointsThen a doing 985k pointsThat's a big spreadWith NPC 34's and 38's being used by players that only leaves 27s and 31s to really level onNpc should do at least to k or higher points, npc should do like to k more than The should do at least k pointsThat would make leveling comms alot easier which will keep players around STOP with all the new commsIf you want to push new comms do a couple of them in a month spreadThis with the point increase will give players more time to get the comm to lvledI have about comms that I haven't opened bc it's a pain in the [redacted] to level STOP with all the [redacted] rewards on non coining eventsWith this gd that's going on you have veteran boosts as the reward for ltd mission Really? 6? If yall have a glitch that benefits the player like the alliance boost a month agoDo not take it backJust stop the glitchHaving player benefit from your glitches is a good thing but taking back what they earned from the glitches is not Give each player a troop storage facility(could be in the alliance city)A place where they can store up to 50% of their troops and where no one can touch themThis game is suppose to be like the militaryNo military is going to keep all their equipment available to be destroyedYou have players quiting bc they are constantly getting wiped out of all their troops bc they have no place to hide themMake Home base to where it cant be attacked Stop with the ending one event and starting another a few hours past itGive the players time to set up for the next eventAgain think militaryYou don't just say hey in hours we are attacking here be ready by then [redacted] give hours or even hours between eventsGives players time to reset everything Bring back personal boosts as rewards and more often Give out Warcom boost when you hit NPC's Add different bubblesyou have a and but what about a or or 96? Even a week oneYou have ppl with real life stuff going on that sometimes cant get on the game to play
Initial Business Response / [redacted] (1000, 5, 2015/10/07) */ Thank you for the reportWe are currently investigating this issue, and will update this claim once we have additional informationOur apologies for the continued delay Initial Consumer Rebuttal / [redacted] (3000, 15, 2015/10/28) */ Nothing has been done by Gree except for sending me another inquiriesI am still waiting for my issue to be resolved - meanwhile, the items I have bought have already lost of significant value I am upset about this! Final Business Response / [redacted] (4000, 20, 2015/11/02) */ Thank you for your patience as we continued to look into this caseA message has been sent to the player regarding the issue reported on 11/ "In regards to the armor that you believe to be missing, I took a look through your logs for the account [redacted] I'm afraid that there is no record of a Malicious Ragemail armor having been in your inventory prior to 10/30/where you recently received one through a chest In regards to the "Guardian" armor, there are different armors in Knights and Dragons with "Guardian" in their nameThey are: "Guardian's Battlegear" "Sky Guardian" "Guardian Wargear" Our logs show that you have used "Sky Guardian" armor multiple times to enhance other armors Your Guardian's Battlegear armors were used on 7/to combine into the following: Guardian's Battlegear + Flamehunter's garb = Cursed Cryptgear Guardian's Battlegear + Drake Platemail = Bone Harvester's Garb All other combining with the Guardian's Battlegear armor that you had were done after August 12th and are accounted for You received a Guardian Wargear armor on 4/19/from a Raid Boss event which is currently still in your inventoryThis is the only Guardian Wargear that you received prior to August 12th At this time, it does not appear that any "Guardian" armor is missingPlease kindly note that we are not able to replace or grant any items that do not show up as missing in our logsI apologize for any disappointment and must ask for your kind understanding If you have any additional questions or information that you believe will help clarify this, please let us know in a new ticket and we'll be more than glad to continue to assist." At this time and with the information provided, no items appear to be missing from the player's account as they have been accounted for If the player has any further questions, we'd like to ask that they contact us through the in game contact support feature in the game and we will be glad to assist further Final Consumer Response / [redacted] (4200, 22, 2015/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello, meanwhile, Guardian+ (the earth/air one) is completely outdated compared with what I haveI don't really care too much about that one anymore However, the Malicious+ (fire/water) I got at the date or shortly before the game was reset to an earlier state, and it's still goodI can't put my finger on an exact date anymore since it's already been so long, but it wasn't longer than 2-days before I sent in the first support ticket on Aug Hope this helps to find the respective records
Initial Business Response / [redacted] (1000, 5, 2016/01/19) */ Thank you for your report and for your patience as we investigated this caseWe received the player's inquiry on ticket XXXXXXX where an agent replied to them on 1/15/with the following message: "Please let me first apologize for this inconvenienceTo assist your further, would you please send me a copy of the Google Wallet receipt, the email address attached to your Google Wallet account (for purchase loour side), or a screenshot of your Google Wallet Purchase History? Additionally, if there were multiple orders made that day, please send receipts for all of them, so we can verify which were received and which are missing Personal purchase history may be accessed by you at any time by visiting: https://support.google.com/googleplay/answer/XXXXXXX?hl=en Regarding the gems for connecting the game account to the Facebook, to better assist you, Could you please provide screen shots showing you have connected the Game to the Facebook?" At this time we are waiting for the player's reply back so that the agent can continue to assistShould the player have any additional questions or concerns, we'd like to kindly ask that they let us know on the open ticket that they have with us so that we can keep an organized record of our communications with themThank you