This customer has several facts distorted/missingNumber one, his complaint about his remote transmitter for his garage door opener has no basisHe is a customer of a home warranty company, whose policy clearly states that there is NO replacement for transmittersThat complaint is pointless, and
would be handled by the home warranty companySecond, he put in a recall service request with the home warranty company regarding the loose boltWe will be going out to tighten/replace this bolt, under the provisions of his home warranty companyThird, we did not charge any service fee, and did not charge any labor for the warranty company work we performedThis is paid through his home warranty companyLastly, his story has changed since he left the message at our companyHE FOUND the bolt on the floorTotally unnecessary additional drama due to his lack of satisfaction with the terms of his home warranty contract, which we recommend that he read more closelyWe will provide the service mandated through his home warranty company, but we owe him nothing moreThreats of legal action are beyond the pallThank you
In order to properly address the problem we need to understand she has a contract with *** *** *** I can't tell anyone to cancel a call they have placed with their company We are bound by a contract with them also After our inspection, the technician determined the door
would need to be repaired before we could make sure the operator would work right The door is not covered by the policy she has so we would need to repair it as a non-covered service call We are not allowed to do that while on an *** *** *** call We can't do both jobs at the same time according to the rules we have to follow Our technician tried to explain I would have to call her with a quote She became upset and refused to listen to the fact he had to leave and we would come back Unfortunately, she became more upset at this and became rude and abusive in the way she talked to him He was on the phone to the office by this time and our office manager heard the yelling He told her that the woman was standing in the doorway and wouldn't let him out He finally had to tell the woman he had to go to the vehicle to get some tools just so he could get away He then drove away and called the office again He said if we went back there he would refuse to go She called the office and was told she really needed to call *** *** *** with her complaint because they are involved in her service too Again, she got upset and became just as rude and abusive as with the technician and was hung up on We have no intention of reimbursing or compensating her in any way She may find remedy with *** *** *** but there is nothing for her here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
This owner of the company is a joke yes AHS paid for the garage door and they themselves said if we had to openers we were to get two openersWhen a broken item is replaced it is to be replaced with the same,like items as before the item was brokeThe garage door is more than missing a bolt the other bolt is also lose and on the last thread , the door slams down and when opened/closed it jerks shakes and makes all kinds of noiseThe owner has not been very pleasant to deal withAnd yes we will seek legal action if some one or something is hurt by this door because of poor workmanship, poor workmanship has nothing to do with AHS it is on the garage door companyWe need someone there this Saturday *** to fix the door, that is the only time someone will be there. Poor workmanship is on the company not the warranty companyThank you
Regards,
This customer has several facts distorted/missingNumber one, his complaint about his remote transmitter for his garage door opener has no basisHe is a customer of a home warranty company, whose policy clearly states that there is NO replacement for transmittersThat complaint is pointless, and
would be handled by the home warranty companySecond, he put in a recall service request with the home warranty company regarding the loose boltWe will be going out to tighten/replace this bolt, under the provisions of his home warranty companyThird, we did not charge any service fee, and did not charge any labor for the warranty company work we performedThis is paid through his home warranty companyLastly, his story has changed since he left the message at our companyHE FOUND the bolt on the floorTotally unnecessary additional drama due to his lack of satisfaction with the terms of his home warranty contract, which we recommend that he read more closelyWe will provide the service mandated through his home warranty company, but we owe him nothing moreThreats of legal action are beyond the pallThank you
In order to properly address the problem we need to understand she has a contract with *** *** *** I can't tell anyone to cancel a call they have placed with their company We are bound by a contract with them also After our inspection, the technician determined the door
would need to be repaired before we could make sure the operator would work right The door is not covered by the policy she has so we would need to repair it as a non-covered service call We are not allowed to do that while on an *** *** *** call We can't do both jobs at the same time according to the rules we have to follow Our technician tried to explain I would have to call her with a quote She became upset and refused to listen to the fact he had to leave and we would come back Unfortunately, she became more upset at this and became rude and abusive in the way she talked to him He was on the phone to the office by this time and our office manager heard the yelling He told her that the woman was standing in the doorway and wouldn't let him out He finally had to tell the woman he had to go to the vehicle to get some tools just so he could get away He then drove away and called the office again He said if we went back there he would refuse to go She called the office and was told she really needed to call *** *** *** with her complaint because they are involved in her service too Again, she got upset and became just as rude and abusive as with the technician and was hung up on We have no intention of reimbursing or compensating her in any way She may find remedy with *** *** *** but there is nothing for her here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
This owner of the company is a joke yes AHS paid for the garage door and they themselves said if we had to openers we were to get two openersWhen a broken item is replaced it is to be replaced with the same,like items as before the item was brokeThe garage door is more than missing a bolt the other bolt is also lose and on the last thread , the door slams down and when opened/closed it jerks shakes and makes all kinds of noiseThe owner has not been very pleasant to deal withAnd yes we will seek legal action if some one or something is hurt by this door because of poor workmanship, poor workmanship has nothing to do with AHS it is on the garage door companyWe need someone there this Saturday *** to fix the door, that is the only time someone will be there. Poor workmanship is on the company not the warranty companyThank you
Regards,