Greeley Plumbing, LLC

I have years as a plumber I have always stud behind my workAnd always will you can try to please everyone but you never will this is one of those cases.good luck to himHe knows the truth so do iDave Greeley Plumbing[redacted]

On we Installed a water heater for [redacted] ***We received a work order from ***- [redacted] home warrantywe installed the water heater and were removing the old one and [redacted] said to us so how do I get my 55.00$ heaterI was told buy [redacted] that he had ben told how there warranty workedI was very nice to him on the phone until he started to say what a bad job we didI have installed over water heaters for ***He gave them his story and sent them picturesThey told him it looked good but there was a slight dip in the flueI called and talked to his wife she said we could come buy and fix itI sent my worker to do it mi after we talked and [redacted] would not let him in the houseHe has not paid one dime on the heater or hase he came up with an invoice of some one else fixing itBut he has had hot water for two monthsHe justs dose not want to pay His billIwill get my money from [redacted] and they will bill himI have washed my hands of the dealAnd am sorry he wants to make me look bad so he can have hot water for free.Dave G [redacted] owner Greeley Plumbing LLC[redacted] ***

September 3, To Whom it May Concern: This letter in response to the complaint # [redacted] filed against Greeley Plumbing, LLC on August 14, On June 2, we were contacted by the customer asking us to come out and set two (2) toilets that were removed when the customer they had new tile installed They were a repeat customer whom we had been servicing for the past four (4) years, always with very good results [redacted] ***, owner of Greeley Plumbing, LLC went out to set the two (2) toilets The tile had just been installed and the grout was not yet dry [redacted] asked if they wanted to wait until the grout was dry and they stated they thought it would be ok to go ahead and have the toilets set The charge for setting the two (2) toilets was $ The next day a call was received that one (1) of the toilets was leaking [redacted] went out and found that the main line was backing up He was not sure where the septic line was run so was unable to do anything The customer called the septic company and they came out and serviced the septic system [redacted] went back after the work had been completed to clear the main line Everything was working properly at that time We received another call from the customer saying that the tile company had just given them two (2) toilets and they needed someone to come back and set them [redacted] went out and set the two toilets He noted that the grout around the toilet was a little darker than the rest, but it was not due to a water leak Approximately two (2) weeks later, the customer called and wanted to get a dishwasher installed and did not mention any further problems regarding the toilet The installation of the dishwasher was fine and there were no complaints regarding the workmanship Approximately weeks after that we received another call that one of the toilets was leaking and the grout around the toilet was wet This time [redacted] went out and checked the toilet He tightened the screws but did not find any evidence of water leaking He also noted that the grout around the toilet was a little darker than the rest, but it was not due to water leakage We, at Greeley Plumbing have always prided ourselves with providing excellent customer service We made several trips to inspect the toilet at no additional cost to the customer We feel this complaint is unjustified, but are willing to settle with the customer with a $refund for the one (1) toilet they say was leaking We feel this settlement is more than fair Please let us know if that is agreeable Sincerely, [redacted] ***, Owner Greeley Plumbing, LLC

I was charged dollars to swap out a water heater and repair one exposed leaking pipeI can't get them to give me the receipt for the water heater and had to go retrieve other paperwork myselfWould not use them againVery unprofessional

Complaint: ***
I am rejecting this response because:
Regards,
*** ***
6/2/Invoice #*** *** set toilets for a total of $We are requesting a refund for toilet of $
6/Toilet and shower in the master bath were clogged. *** did not want to pull the toilet so roto-rooted from access at the opposite end of the house/farthest from the clog and charged $(invoice #***)He claimed we needed to have our septic tank pumped
6/After nearly $spent pumping, the clog was not changed in the slightest. Because the tank is now filled with liquid waste, we might need to have another leech field dug which will cost thousands of additional dollars
6/9*** came out again and snaked pipe from the master bath where the clogoriginatedHe pulled the toilet, roto-rooted for some time but never pulled anything out. He dislodged whatever was plugging it, *** guessed it was the rag the tilers used to plug the hole while tilingThe question is, did the tilers push the rag down the hole or did *** not check the hole before originally setting the toilet on 6/2? He charged $(invoice #***.)
6/Toilet has been leaking for days discoloring the newly set grout which now needs to be replaced at an additional cost. *** saw the piece of wet toilet paper placed at the base of the toilet, he tightened the bolts. He also leveled and secured a new dishwasher, charged $(invoice #***)
Approximately 6/21, we made appointments twice about the leaky toilet which Greeley Plumbing cancelledThe first time *** said they were on a big job at a restaurantThe second time, *** mother gave him the day off because he had a busy weekend. *** was sent instead as *** did not remember coming out to our house and setting a toilet. *** found the bolts on
the tank had never been tightened and hoped that would fix the problemTightening bolts and checking for a stuffed rag are things that a competent plumber would do when setting a new toilet
8/We called Greeley plumbing a couple more times with no response, we realized that *** was not intending to fix the problemOn the final phone conversation, *** responded that he'd been out to our house enough, found no problem with the leaky toilet and could not keep sending his guy out on service calls without being paid. He asked me what did I want him to do about it? I told him he was the professional and should know how to solve the problem.
8/Hired another plumber at an additional cost. He saw the leak and stained grout, replaced the two narrow wax rings with two wide wax rings and shimmed the toilet because it rocked a little. He solved the problem in an hour
A refund of $is the least compensation for a problem that became huge additional expenses due to *** low standards and laziness. Greeley Plumbing is fortunate that we are mainly filing this claim because we feel it is important that their rating with the Revdex.com reflect their lack of quality and poor customer service

When Gary came over to install hot water heater, he never incanted that it would be more than *** would cover, so yes I only expected to pay If he would of told me it was going to be more than what they would pay, I would of got other estimates, which I already knew I coulf had it done for right around 800.00-So when Gary was done he give me invoice for I was floored, I told him if he would of told me this, I would have also put a call in to ***, and I could of done it myselffor about I took out my credit card out to pay him before even seeing install, just because I thought he knew what he was doingBut then he said credit card scanner wasn't working it would be around sept before it was working, thank god it wasn't because I would of paid for a bad installGary asked for a check told him I didn't have a personnel check, I'd get money out of bank the next dayThen after Gary left I went down stairs and seen what he had doneI was very upset he wanted paid for what he had doneSo the next day I called *** and told them, I already had *** *** and another company look at the install*** give me a price to fix it I told him I had to wait on ***, so later when the other company was here looking at the install, Gary called wanting payment

On 9 14 15 we Installed a water heater for [redacted]. We received a work  order from [redacted]-[redacted] home warranty. we installed the water heater and were removing the old one and [redacted] said to us so how do I get my 55.00$ heater. I was told buy [redacted] that he had ben told how there warranty...

worked. I was very nice to him on the phone until he started to say what a bad job we did. I have installed over 400 water heaters for [redacted]. He gave them his story and sent them pictures. They told him it looked good but there was a slight dip in the flue. I called and talked to his wife she said we could come buy and fix it. I sent my worker to do it 20 mi after we talked and [redacted] would not let him in the house. . He has not paid one dime on the heater or hase he came up with an invoice of some one else fixing it. But he has had hot water for two months. He justs dose not want to pay His bill. Iwill get my money from [redacted] and they will bill him. I have washed my hands of the deal. And am sorry he wants to make me look bad so he can have hot water for free.Dave G[redacted] owner Greeley Plumbing LLC.[redacted]

I'm This is not even close to the truth on his part . Sad if I was greeley pluming I'd get out of  Business I have the photos I turn over to [redacted] IT COST ME MY TIME TO GET ANOTHER PLUMMER TO FIX IT RIGHT. I will show anyone the pictures and invoice from [redacted]. I would never use greeley plumbing or refer them outComplaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

When Gary came over to install hot water heater, he never incanted that it would be more than [redacted] would cover, so yes I only expected to pay 55.00. If he would of told me it was going to be 480.00 more than what they would pay, I would of got other estimates, which I already knew I coulf had it done for right around 800.00-900.00.
So when Gary was done he give me invoice for 1350.00 I was floored, I told him if he would of told me this, I would have also put a call in to [redacted], and I could of done it myself. for about 480.00.
I took out my credit card out to pay him before even seeing install, just because I thought he knew what he was doing. But then he said credit card scanner wasn't working it would be around sept 28 before it was working, thank god it wasn't because I would of paid for a bad install.
Gary asked for a check told him I didn't have a personnel check, I'd get money out of bank the next day.
Then after Gary left I went down stairs and seen what he had done. I was very upset he wanted paid for what he had done.
So the next day I called [redacted] and told them, I already had [redacted] and another company look at the install. [redacted] give me a price to fix it I told him I had to wait on [redacted], so later when the other company was here looking at the install, Gary called wanting payment <I tried to let him know it wasn't installed right' he was very rude and yelling at me, I told him I would just call [redacted].
I called [redacted] and told them Gary or his company was not allowed back in are home.
   After a couple days [redacted] gave me the Ok ton have s0ome one else come repair the bad install. Which now it is fixed.
Then on top of all this [redacted] told me Gary knew that His company was not allowed back, One of his employees show up unannounced. after it had been fixed. this upset me even more.
He may of just had a bad day, but needs to learn to communicate with his costumers. be up front with them, let them knew pricing, this was fist time I ever used [redacted] and didn't know how it work now I do, I have another problem And [redacted] has been great.

[redacted]
To the Revdex.com,
Thank you for helping to resolve the problem we had with Greeley Plumbing. We received a check from them today for $105 refunding the one toilet they set improperly. More importantly, we felt that their rating or reviews with the Revdex.com reflected the true type of service we received.  We apprecreciate your time and service given to this matter!
Thank you so much, [redacted]

September 3, 2014
To Whom it May Concern:
This letter in response to the complaint #[redacted] filed against Greeley Plumbing, LLC on August 14, 2014.
On June 2, 2014 we were contacted by the customer asking us to come out and set two (2) toilets that were removed when the...

customer they had new tile installed.  They were a repeat customer whom we had been servicing for the past four (4) years, always with very good results.  [redacted], owner of Greeley Plumbing, LLC.  went out to set the two (2) toilets.  The tile had just been installed and the grout was not yet dry.  [redacted] asked if they wanted to wait until the grout was dry and they stated they thought it would be ok to go ahead and have the toilets set.   The charge for setting the two (2) toilets was $105.   The next day a call was received that one (1) of the toilets was leaking.  [redacted] went out and found that the main line was backing up.  He was not sure where the septic line was run so was unable to do anything.  The customer called the septic company and they came out and serviced the septic system.  [redacted] went back after the work had been completed to clear the main line.  Everything was working properly at that time.  We received another call from the customer saying that the tile company had just given them two (2) toilets and they needed someone to come back and set them.  [redacted] went out and set the two toilets.  He noted that the grout around the toilet was a little darker than the rest, but it was not due to a water leak.  Approximately two (2) weeks later, the customer called and wanted to get a dishwasher installed and did not mention any further problems regarding the toilet.  The installation of the dishwasher was fine and there were no complaints regarding the workmanship.  Approximately 2 weeks after that we received another call that one of the toilets was leaking and the grout around the toilet was wet.  This time [redacted] went out and checked the toilet.  He tightened the screws but did not find any evidence of water leaking.  He also noted that the grout around the toilet was a little darker than the rest, but it was not due to water leakage. 
We, at Greeley Plumbing have always prided ourselves with providing excellent customer service.  We made several trips to inspect the toilet at no additional cost to the customer.  We feel this complaint is unjustified, but are willing to settle with the customer with a $55 refund for the one (1) toilet they say was leaking.  We feel this settlement is more than fair.  
Please let us know if that is agreeable.
Sincerely,
[redacted], Owner
Greeley Plumbing, LLC

I have 36 years as a plumber I have always stud behind my work. And always will you can try to please everyone but you never will this is one of those cases.good luck to him. He knows the truth so do I. Dave Greeley Plumbing.[redacted]

Revdex.com received refund check of $105 that is being forwarded to [redacted].

On 9 14 15 we Installed a water heater for [redacted]. We received a work  order from [redacted]-[redacted] home warranty. we installed the water heater and were removing the old one and [redacted] said to us so how do I get my 55.00$ heater. I was told buy [redacted] that he had ben told how there...

warranty worked. I was very nice to him on the phone until he started to say what a bad job we did. I have installed over 400 water heaters for [redacted]. He gave them his story and sent them pictures. They told him it looked good but there was a slight dip in the flue. I called and talked to his wife she said we could come buy and fix it. I sent my worker to do it 20 mi after we talked and [redacted] would not let him in the house. . He has not paid one dime on the heater or hase he came up with an invoice of some one else fixing it. But he has had hot water for two months. He justs dose not want to pay His bill. Iwill get my money from [redacted] and they will bill him. I have washed my hands of the deal. And am sorry he wants to make me look bad so he can have hot water for free.Dave G[redacted] owner Greeley Plumbing LLC.[redacted]