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Green 2 Crystal Clear Pools

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Green 2 Crystal Clear Pools Reviews (7)

We have been a reputable pool business for over years. We replace multiple pump motors everyday through the home warranty. We report to the home warranty company what we see. It is up to them to make a decision if they want to cover a claim, not ours. Again, we stand behind our findings and our report to the warranty company. We will not change our diagnosis just to benefit the home owner. I have attached the manual from the manufacture of the pump. I have highlighted the areas that stand behind our findings on page and page 5. Along with the previous pictures sent of the location of the equipment in relation to the roofline and the condition of the motor we stand behind our diagnosis. Again, the home owner is entitled to a second opinion through the home warranty if he is not happy with oursThe instructions in this manual MUST be followed preciselyFailure to install according to defined instructions will void warranty
Though the pump is designed for outdoor use, it is strongly advised to protect the electrical components from the weatherSelect a well-drained area, one that will not flood when it rainsDo NOT install pump in a damp or non-ventilated location
Pump mount must Be protected from excess moisture and flooding

I originally received service from Green Crystal Clear Pools through my home warranty company I was extremely impressed with the fast response and quality of workmanship They were able to address my issues with my pump right away I always request them now and have used them for other services that aren't covered by my home warranty and haven't been disappointed yet!

To Whom this Concerns:We ran a service call through [redacted] on 11/17/2015 at property [redacted] [redacted]  [redacted]  The pool pump motor was not working.  We found the motor to be completely rusted
out, in our professional...

opinion, the water damage to the motor was caused from
the run-off water from the roof line that sits directly above the pump.  (Please see pictures attached to support our
findings)   Mr. [redacted] contacted us immediately after, he
left 2 messages on 11/17/15 for Jennifer.  Jennifer was out of the office on Tuesday and did return his call
Wednesday morning when she returned.  When she spoke to Mr.
[redacted] on 11/18/15, he insisted that we call AHS back and change our diagnosis so
his home warranty would approve the claim.  Jennifer explained to him that after reviewing the photos, she agreed
with her technicians findings and would not be calling into AHS to change their
diagnosis.  She informed Mr. D[redacted] that if
he didn’t agree with our findings he was entitled to a second opinion through
AHS.

We have been a reputable pool business for over 13 years.  We replace multiple pump motors everyday through the home warranty.  We report to the home warranty company what we see.  It is up to them to make a decision if they want to cover a claim, not ours.  Again,  we stand behind our findings and our report to the warranty company.  We will not change our diagnosis just to benefit the home owner.  I have attached the manual from the manufacture of the pump.  I have highlighted the areas that stand behind our findings on page 4 and page 5.  Along with the previous pictures sent of the location of the equipment in relation to the roofline and the condition of the motor we stand behind our diagnosis.  Again, the home owner is entitled to a second opinion through the home warranty if he is not happy with ours.
The instructions in this manual MUST be followed precisely. Failure to install according to defined instructions will void warranty.
Though the pump is designed for outdoor use, it is strongly advised to protect the electrical components from the weather. Select a well-drained area, one that will not flood when it rains. Do NOT install pump in a damp or non-ventilated location.
Pump mount must Be protected from excess moisture and flooding.

To Whom this Concerns:We ran a service call through [redacted] on 11/17/2015 at property [redacted]  The pool pump motor was not working.  We found the motor to be completely rusted

out, in our professional...

opinion, the water damage to the motor was caused from

the run-off water from the roof line that sits directly above the pump.  (Please see pictures attached to support our

findings)   Mr. [redacted] contacted us immediately after, he

left 2 messages on 11/17/15 for Jennifer.  Jennifer was out of the office on Tuesday and did return his call

Wednesday morning when she returned.  When she spoke to Mr.

[redacted] on 11/18/15, he insisted that we call AHS back and change our diagnosis so

his home warranty would approve the claim.  Jennifer explained to him that after reviewing the photos, she agreed

with her technicians findings and would not be calling into AHS to change their

diagnosis.  She informed Mr. D[redacted] that if

he didn’t agree with our findings he was entitled to a second opinion through

AHS.

I originally received service from Green 2 Crystal Clear Pools through my home warranty company. I was extremely impressed with the fast response and quality of workmanship. They were able to address my issues with my pump right away. I always request them now and have used them for other services that aren't covered by my home warranty and haven't been disappointed yet!

I still disagree - the motor has been there for several years and the motors are made for outdoor use.  We have had less than 0.3" of rain in the last month and Arizona in general is very dry.  Regardless if there is water coming off the roof or just rain; you are going to see environmental wear on an outdoor unit and it is not unusual for a motor to go out after several years of use.  This is just them trying to reduce costs for themselves and the home warranty company.  I will continue to leave bad reviews on Yelp, Facebook and Ocotillo Friends until the issue is resolved; replacement of motor.

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Address: 2815 W Tanner Ranch Road, Queen Creek, Arizona, United States, 85142

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