I am (now WAS) moving into a new home with my childMy lease signed, paid for, ready to go, right? No! A year ago a was a lease holder and a room mate had the water in his nameWhen our household dissolved I paid the bills in my name (with no assistance from the other room mates) (electric, gas, internet totalling almost $1000)My old room mate, he didn't pay the water bill! Now they are holding me liable for the past due amount including late chargesI do not have $to pay someone else's billI cannot have water turned on at what would have been my daughter's and my new homeLease xancelled, and now we have nowhere to live at the end of the monthHow can I be held liable? The account was in someone else's name! He has even contacted the City of Phoenix to claim full responsibility Unbelievable and unconscionable
Although local governments are not members of the Revdex.com, I would be happy to help Ms*** with this issue
Bonnie: please feel free to call me on my direct line at 602-261-8358. I will be contacting you at ***, unless there is a better numberAlma
H***Water Services - Administration
***
The City of Phoenix Water Services is in receipt of your letter regarding Mr***’ concern about charges on his city service account Mr*** bill increased in May by $compared to his April bill when he says he had additional people living at the residence for
weeks. Customer Service staff was in contact with Mr*** on July 2, and explained that his sewer fee and trash service are included on his bill each month, not just water service The water charges were actually lower on the May bill than the previous month because of the inclusion of a late fee for $charged because of a missed payment. Mr*** was also advised that his monthly sewer will be reduced beginning with his July bill He expressed an understanding of what was explained. Thank you for bringing this matter to our attention*** ***Consumer Advocate###-###-####
Revdex.com Translation-
La Ciudad de Phoenix Water Services está en la recepción de su carta con respecto a la preocupación del Sr*** sobre los cargos en su cuenta de servicio de la ciudadLa factura del Sr*** aumentó en mayo por $ en comparación con su factura de abril cuando se dice que tuvo personas adicionales que viven en la residencia durante semanasEl personal de servicio al cliente estaba en contacto con el SrGonzález el de julio , y explicó que su tasa de alcantarillado y servicio de basura están incluidos en su factura cada mes, no sólo el servicio de aguaLas tarifas de agua eran en realidad más baen la factura de mayo respecto al mes anterior , debido a la inclusión de un cargo por demora por $ cargada debido a un pago perdido El Sr*** También se informó de que su alcantarillado mensual se reducirá la factura de julioExpresó una comprensión de lo que se ha explicado Gracias por traer este asunto a nuestra atención*** ***Consumer Advocate###-###-####
the business practice of the city of phoenix water and trash service is horribleI moved from my house of over years where the city of phoenix was my service provider, to another house miles awayThey are requiring a deposit for the new servicethis is truly horrible customer serviceI paid all my bills to them at the previous location , for them to now treat me like I had never done business with them is rude and in poor judgementI f I could choose another company I would, However since there is a monopoly on this service per area, I am left with their service, which in the end is horrible
You have submitted this complaint to the Water Services Department, however, we are unable to assist with this issue. The City of Phoenix Public Works Department oversees bulk trash. That department has been copied.
This utility department has the worst customer service ever!
The quality of the customer service this water department has is the worst I have ever encountered, especially their phone service to utility. When calling all their people are rude, disrespectful, and arrogant. It is truly a pain to try and deal with them. Their department monopolises the needed services and therefore treats people like trash. They do not accept personal accountability for their actions. Really a truly horrible and poor customer service experience. They are rude, disrespectful, and abusive to customers over the phone.
I am (now WAS) moving into a new home with my child. My lease signed, paid for, ready to go, right? No! A year ago a was a lease holder and a room mate had the water in his name. When our household dissolved I paid the bills in my name (with no assistance from the other 3 room mates) (electric, gas, internet totalling almost $1000). My old room mate, he didn't pay the water bill! Now they are holding me liable for the past due amount including late charges. I do not have $441 to pay someone else's bill. I cannot have water turned on at what would have been my daughter's and my new home. Lease xancelled, and now we have nowhere to live at the end of the month. How can I be held liable? The account was in someone else's name! He has even contacted the City of Phoenix to claim full responsibility. Unbelievable and unconscionable.
The water department has the worst employee ethics I have come about. Calling them for service is not only a pain but also stressful. The city water department should not monopolise the service and abuse consumers but treat consumers with respect, courtesy and politeness. Even though it has been brought to their attention they refuse to take responsibility for their poor quality of service. This is mainly experienced in the customer service department by phone. Truly the worst service a city has to offer its residents. Rude, npolite and abusive!
Mr. [redacted]:I appreciate receiving the details of your account through the Revdex.com and regret that you had to take that extra measure to have the City Services account issues resolved.Phone contacts with the Water Services Department’s Call Center are recorded and a...
call requested water service turn off on July 31 from your number at ###-###-#### was not located. However, I took the liberty of contacting your former landlord who requested service in his name this week and he confirmed that you left the property on July 31, 2015 and that he is responsible for the water usage beginning on August 1st.I have requested that your account be rebilled with a service termination date of July 31st and I will be able to email a copy of the corrected bill directly to you. I hope this meets with your approval.Again, our apologies for the mishandling of your dispute and any frustration and inconvenience you experienced. If I can be of any service in the future, please do not hesitate to contact me.Respectfully,[redacted]Consumer Advocate###-###-####
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I am (now WAS) moving into a new home with my childMy lease signed, paid for, ready to go, right? No! A year ago a was a lease holder and a room mate had the water in his nameWhen our household dissolved I paid the bills in my name (with no assistance from the other room mates) (electric, gas, internet totalling almost $1000)My old room mate, he didn't pay the water bill! Now they are holding me liable for the past due amount including late chargesI do not have $to pay someone else's billI cannot have water turned on at what would have been my daughter's and my new homeLease xancelled, and now we have nowhere to live at the end of the monthHow can I be held liable? The account was in someone else's name! He has even contacted the City of Phoenix to claim full responsibility Unbelievable and unconscionable
Although local governments are not members of the Revdex.com, I would be happy to help Ms*** with this issue
Bonnie: please feel free to call me on my direct line at 602-261-8358. I will be contacting you at ***, unless there is a better numberAlma
H***Water Services - Administration
***
The City of Phoenix Water Services is in receipt of your letter regarding Mr***’ concern about charges on his city service account Mr*** bill increased in May by $compared to his April bill when he says he had additional people living at the residence for
weeks. Customer Service staff was in contact with Mr*** on July 2, and explained that his sewer fee and trash service are included on his bill each month, not just water service The water charges were actually lower on the May bill than the previous month because of the inclusion of a late fee for $charged because of a missed payment. Mr*** was also advised that his monthly sewer will be reduced beginning with his July bill He expressed an understanding of what was explained. Thank you for bringing this matter to our attention*** ***Consumer Advocate###-###-####
Revdex.com Translation-
La Ciudad de Phoenix Water Services está en la recepción de su carta con respecto a la preocupación del Sr*** sobre los cargos en su cuenta de servicio de la ciudadLa factura del Sr*** aumentó en mayo por $ en comparación con su factura de abril cuando se dice que tuvo personas adicionales que viven en la residencia durante semanasEl personal de servicio al cliente estaba en contacto con el SrGonzález el de julio , y explicó que su tasa de alcantarillado y servicio de basura están incluidos en su factura cada mes, no sólo el servicio de aguaLas tarifas de agua eran en realidad más baen la factura de mayo respecto al mes anterior , debido a la inclusión de un cargo por demora por $ cargada debido a un pago perdido El Sr*** También se informó de que su alcantarillado mensual se reducirá la factura de julioExpresó una comprensión de lo que se ha explicado Gracias por traer este asunto a nuestra atención*** ***Consumer Advocate###-###-####
the business practice of the city of phoenix water and trash service is horribleI moved from my house of over years where the city of phoenix was my service provider, to another house miles awayThey are requiring a deposit for the new servicethis is truly horrible customer serviceI paid all my bills to them at the previous location , for them to now treat me like I had never done business with them is rude and in poor judgementI f I could choose another company I would, However since there is a monopoly on this service per area, I am left with their service, which in the end is horrible
You have submitted this complaint to the Water Services Department, however, we are unable to assist with this issue. The City of Phoenix Public Works Department oversees bulk trash. That department has been copied.
Water Services Department
This utility department has the worst customer service ever!
The quality of the customer service this water department has is the worst I have ever encountered, especially their phone service to utility. When calling all their people are rude, disrespectful, and arrogant. It is truly a pain to try and deal with them. Their department monopolises the needed services and therefore treats people like trash. They do not accept personal accountability for their actions. Really a truly horrible and poor customer service experience. They are rude, disrespectful, and abusive to customers over the phone.
I am (now WAS) moving into a new home with my child. My lease signed, paid for, ready to go, right? No! A year ago a was a lease holder and a room mate had the water in his name. When our household dissolved I paid the bills in my name (with no assistance from the other 3 room mates) (electric, gas, internet totalling almost $1000). My old room mate, he didn't pay the water bill! Now they are holding me liable for the past due amount including late charges. I do not have $441 to pay someone else's bill. I cannot have water turned on at what would have been my daughter's and my new home. Lease xancelled, and now we have nowhere to live at the end of the month. How can I be held liable? The account was in someone else's name! He has even contacted the City of Phoenix to claim full responsibility. Unbelievable and unconscionable.
The water department has the worst employee ethics I have come about. Calling them for service is not only a pain but also stressful. The city water department should not monopolise the service and abuse consumers but treat consumers with respect, courtesy and politeness. Even though it has been brought to their attention they refuse to take responsibility for their poor quality of service. This is mainly experienced in the customer service department by phone. Truly the worst service a city has to offer its residents. Rude, npolite and abusive!
Mr. [redacted]:I appreciate receiving the details of your account through the Revdex.com and regret that you had to take that extra measure to have the City Services account issues resolved.Phone contacts with the Water Services Department’s Call Center are recorded and a...
call requested water service turn off on July 31 from your number at ###-###-#### was not located. However, I took the liberty of contacting your former landlord who requested service in his name this week and he confirmed that you left the property on July 31, 2015 and that he is responsible for the water usage beginning on August 1st.I have requested that your account be rebilled with a service termination date of July 31st and I will be able to email a copy of the corrected bill directly to you. I hope this meets with your approval.Again, our apologies for the mishandling of your dispute and any frustration and inconvenience you experienced. If I can be of any service in the future, please do not hesitate to contact me.Respectfully,[redacted]Consumer Advocate###-###-####
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]