Green Acres Nursery & Supply

I am rejecting this response because: They refund my money but they changed me again last week Thank you

Dear ***, We are sorry you came away from our nursery unhappyWe definitely want our customers to be satisfied, successful gardeners. Green Acres Nursery & Supply guarantees the quality of our one gallon or larger plants for one yearIn your case, the manager was holding true to
our policy, which does not include the return of plants that were planted and returned healthyCalifornia state law requires we discard plants that come back to us that have been planted, therefore, we absorb the cost of the plants. If you would like, you may review our Plant Guarantee. We are caring for your palms in a quarantined area for you to take back, or, we are happy to provide a full refund, or we can replace them, one time, with the understanding that the replacements cannot be returned for a credit or a refund. We truly appreciate your business and look forward to being your nursery for years to come. Sincerely, *** ***

Dear ***, We are sorry you came away from our nursery unhappyWe definitely want our customers to be satisfied, successful gardeners. Green Acres Nursery & Supply guarantees the quality of our one gallon or larger plants for one yearIn your case, the manager was holding true to our policy, which does not include the return of plants that were planted and returned healthyCalifornia state law requires we discard plants that come back to us that have been planted, therefore, we absorb the cost of the plants. If you would like, you may review our Plant Guarantee. We are caring for your palms in a quarantined area for you to take back, or, we are happy to provide a full refund, or we can replace them, one time, with the understanding that the replacements cannot be returned for a credit or a refund. We truly appreciate your business and look forward to being your nursery for years to come. Sincerely, *** ***

I am rejecting this response because: They refund my money but they changed me again last week Thank you

Good afternoon,You submitted a dispute to [redacted]or the charge of $186.28. [redacted] refunded that amount to your account. On May 10, [redacted] requested that we provide supporting documentation of the charges. [redacted] then reversed the refund on June 3.Green Acres Nursery & Supply did not charge your card, as we do not keep card numbers on file. [redacted] generated that charge. Will you please contact [redacted] at our support office, [redacted], to coordinate your refund? Thank you,[redacted]Green Acres Nursery & Supply

Review: I buy 2 plants from Sacramento store and try to return in Roseville store they told me they can't give my money back because I plat it is only less than a weeks still they can't helpDesired Settlement: Get my money back

Business

Response:

Dear [redacted], We are sorry you came away from our nursery unhappy. We definitely want our customers to be satisfied, successful gardeners. Green Acres Nursery & Supply guarantees the quality of our one gallon or larger plants for one year. In your case, the manager was holding true to our policy, which does not include the return of plants that were planted and returned healthy. California state law requires we discard plants that come back to us that have been planted, therefore, we absorb the cost of the plants. If you would like, you may review our Plant Guarantee. We are caring for your palms in a quarantined area for you to take back, or, we are happy to provide a full refund, or we can replace them, one time, with the understanding that the replacements cannot be returned for a credit or a refund. We truly appreciate your business and look forward to being your nursery for years to come. Sincerely, [redacted]

Business

Response:

Dear [redacted], We are sorry you came away from our nursery unhappy. We definitely want our customers to be satisfied, successful gardeners. Green Acres Nursery & Supply guarantees the quality of our one gallon or larger plants for one year. In your case, the manager was holding true to our policy, which does not include the return of plants that were planted and returned healthy. California state law requires we discard plants that come back to us that have been planted, therefore, we absorb the cost of the plants. If you would like, you may review our Plant Guarantee. We are caring for your palms in a quarantined area for you to take back, or, we are happy to provide a full refund, or we can replace them, one time, with the understanding that the replacements cannot be returned for a credit or a refund. We truly appreciate your business and look forward to being your nursery for years to come. Sincerely, [redacted]

Consumer

Response:

I am rejecting this response because: They refund my money but they changed me again last week Thank you