Green Air Care Group

My experience with this company has been the most unethical and unprofessional company I have ever encountered.

In the arctic blast of 12/24/22 - I paid $299 for an emergency service call for a furnace I purchased from Green Air Care - Buffalo Grove, IL -- 2 years ago. They disconnected the 2nd stage of furnace in order to get some heat into the house. The morning of 12/25/22 I had an error code on my thermostat and on the furnace along with a cold house. Called Green Air Care, Buffalo Grove, IL again who had us remove furnace filter, had us reboot furnace.

Eric (co-owner) told me if or drops below 65 in the house to call him otherwise call office Tuesday. I paid $299 for this and they fixed nothing. Eric also said that when it warms up outside it won't be so cold inside. Seriously, how ridiculous is that. What do I need a furnace for if it's warm outside. I need a working furnace for a Midwestern winter.

I think my investment of over $7,000 that I paid them for a Carrier HVAC system should provide more than a non functional heating unit and a sharp attitude from this company.

Today 12/30 /22 after a service tech was out on 12/27 to verify issue that he did not fix and he was going to order parts per Alex this time. On 12/30 - I follow up with Green Air on parts status and now was told it has to be re-evaluated AGAIN on 01/03/23. Now it will be 11 days, $299, Multiple Error Codes, filters removed, and they can't find time or reason fix a unit they sold. It won't be repaired 01/03 since they are still evaluating for the 3rd time and lack of heating issues remains.

My experience indicates to me they certainly do not know how to repair a Carrier unit they sold by the constant delays and re-evaluations. Additionally, we also got an ultra violet light unit when we purchased the HVAC that never works. They supposedly replaced the UV unit since the light keeps blowing out -- on 11/23 they replaced the whole UV unit and 3 weeks later it failed again. I'm still waiting on that repair too. Appointment they cancelled and boy a return phone call on this sure was a challenge too.

All I really can say is BEWARE of the unethical and unprofessional business practices they perform. Have a lot of PTO available since you will need it for all the times they need to come out and do nothing. Read reviews on this company by others since I am not the only one they are trying to swindle. I sure wish I would have done that first. I have absolutely no faith or trust in Green Air Care in Buffalo Grove, IL.

I have reported them to Carrier directly since the knowledge of service repair does not exist from my experience and they are a authorized representative of Carrier. Plus the office is another unpleasant experience.

I hired a NEW HVAC company and my unit was addressed promptly, professionally and accurately and successful - all statements I remain unable to claim about Green Air Care, Buffalo Grove, IL as they demonstrated per my experience with Green Air Care, Buffalo Grove, IL.

JUST BEWARE OF THIS COMPANY TO PROTECT YOU AND YOUR POCKET BOOK.