Green and Clean

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Instead of refunding me the $100, I would rather you come clean the vents or pay the bill for another company to clean the vents Regards, [redacted]

The client hired us to perform tuck-pointing on the chimneyAfter finishing the work the client signed the receipt that she is satisfied with the work and more - gave us stars rating on the work!Prior to the commencement of the job, the customer was informed that there is no warranty for repairsrepair is not a warranty productThe client signed the receipt, aware of the subject (a note on this is clearly indicated on the receipt and the customer agreed to it)Based on before and after pictures, David the technician did a great jobIf we were able to upload the images to this comment we would do so but technically it is not possible, so we encourage all our customers who are interested in the pictures to contact us and we will show the pictures with great pleasureThe customer decided to contact us after about a month so that we can do the job free of chargeWhy did not she turn to us the day after? Two days later? Three days later? Why did not she say anything after finishing the job? We suggested to the client that we come to her again to understand what additional repairs she was requesting, at a cost of course.We will be more than happy to assist the customer and she is invited to contact us at any timepictures are attached Best Regards, Green And Clean E-mail: [email protected] Website: www.greenandclean.me Phone: 888-328- | Chimney Service - Chimney Sweep & Inspection & Repair | | Air Duct & Dryer Vent Cleaning | Carpet & Upholstery Cleaning | | House Cleaning | | Commercial & Residential |

First: when I talked with David before he perform this job, I specifically informed that this job is required by city, the city sent the report on June 8th, Second: I never said I will give stars after he finished this job, I am sure none will be satisfied if this messy tuck-point is on their own chimney , I am willing to show these photos to every professionally experts at their request Third: I called them many times, final we met yesterday and had n agreement with them( attached) Regards, [redacted] **

Now our side to the story: The client hired us to perform sweeping and inspection to her chimney and fireplace on November 29, (which is around six months ago)Tuck-pointing inside the fireplace bricks needed to be addressedAt the customer request we did address the issue for her in order to make sure the fireplace will be safe to useAfter finishing the work the client signed the receipt that she is satisfied with the workPrior to the commencement of the job, the customer was informed that there is no warranty for repairsrepair is not a warranty productThe client signed the receipt, aware of the thatBased on before and after pictures, we did a great jobThe customer contacted us after months the work was done and asking us to come again free of charge because she is having issues inside the fireplaceWhy did not she turn to us the day after? Two days later? Three days later? Why did not she say anything after finishing the job? We suggested to the client that we come to her again to understand what additional repairs she is requesting, at a cost of courseOf course, we do not work For FREE and we cannot go back to do a work without paymentWe do not know what the house and the fireplace have been through for the past months, and that is not our responsibilityThe customer called us on May and we talked with herShe also sent us an email the next day and we responded to herWe do not ignore her (a fact that we are responding now) and every time she tried to contact us we answered herWe will be more than happy to assist the customer and she is invited to contact us at any time

First, we called the customer back a few minutes after he left us a voicemail and not after he complained (pictures of the call logs will be sent soon as well).Second, images of the work execution are attachedMany more photos will be sent soon.We do not want to go back to the client's house for the simple reason that we know how hard we worked at the client's house and in addition, we literally opened all the vents in the house (the customer was present in the house and witnessed that).in addition to that, we have lost faith and trust in the customer and we are not interested in returning knowing that the customer changes his mind at any moment - once he says that he is satisfied and immediately afterward changes his mind again - unstable ...Third, although we absolutely do not agree with the client, we are willing to refund him $ 100, although we think he absolutely does not deserve it, but our attitude says that we are with the customer and not against him, we want to make it right.The customer is invited to contact us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI have pictures of call log where I talked to them the next day and call every day after also pictures of the vents that weren't done we never walk around together and looked at the work and he did call me this afternoon after the complaint and said he wouldn't come back.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

The client hired us to clean the Air Ducts in his houseThe work was done on The tech made a walk through with the customer in the entire house including counting the amount of vents together (vents in total)The technician was at the client's house for about three hours to clean the
Air Ducts systemAccording to the customer, Air Ducts Cleaning was never carried out at the house and the house is over years oldA mold was found in the system and at the customer request, our tech addressed this issue with a mold solutionWhile the work was done, the technician opened all the vents in order to perform professional and thorough workThe client saw the course of work and was present at the house during the cleaning of the premises and was witness to the fact that all the vents in the house were openedwhen the job was finished the tech made a walk through together with the customer and the was very pleasedThe client was asked more than times whether he was happy with the work and every time he said that the work was excellentAt the conclusion of the work, the client signed the receipt, stating that he was very pleased with the workAfter days, the customer contacted our office for the first time, claiming that he did not clean up vents, which is not trueIn addition, the customer claimed he called us several times and we did not return to him - which is also incorrectWe have all the history and the records of income phone calls to our office and we have not received a single phone call from himThe first phone call we got from him was on June 12, 2017, when he left us a voice message and asked us to return to himA few minutes after his voice message we called back to the customer (the recorded phone call with the customer is attached to this response)It should be noted that the client confirmed the fact that the number of the vents in his house were counted together with the technician, who performed a walk through with the customer in the entire house and even admitted that a good job was performed (the customer admits this throughout the phone call and mainly in a number of cases: conversation time 4:07, call time 6:Until 6:and call time 7: 17-7: in the recorded phone callBeyond the fact that our tech worked more than three hours at the customer's house, beyond the fact that the technician made sure with the customer many times that he was satisfied with the work and beyond that we called back to the customer immediately after he left us a voice message that we will return to him we did our best to make sure the customer is satisfiedbefore and after pictures will also be sent if needed (a signed invoice and recorded phone call with the customer are attached).Tell us why here

First: when I talked with David before he perform this job, I specifically informed that this job is required by city, the city sent the report on June 8th, 2017. Second: I never said I will give 5 stars after he finished this job, I am sure none will be satisfied  if this messy tuck-point is on their own  chimney , I am willing to show these photos to every professionally experts at their request Third: I called them many times, final we met yesterday and had n agreement with them( attached)
Regards,
[redacted]

Business response taken over the phone by Revdex.com staff (**)
Indica indicated the business refunded the consumer a total of $300.00 to resolve her complaint. They consider the matter satisfied.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Instead of refunding me the $100, I would rather you come clean the 4 vents or pay the bill for another company to clean the 4 vents. 
Regards,
[redacted]

1. The client hired us to perform tuck-pointing on the chimney. After finishing the work the client signed the receipt that she is satisfied with the work and more - gave us 5 stars rating on the work!2. Prior to the commencement of the job, the customer was informed that there is no warranty for...

repairs. repair is not a warranty product. The client signed the receipt, aware of the subject (a note on this is clearly indicated on the receipt and the customer agreed to it).3. Based on before and after pictures, David the technician did a great job. If we were able to upload the images to this comment we would do so but technically it is not possible, so we encourage all our customers who are interested in the pictures to contact us and we will show the pictures with great pleasure.4. The customer decided to contact us after about a month so that we can do the job free of charge. Why did not she turn to us the day after? Two days later? Three days later? Why did not she say anything after finishing the job? We suggested to the client that we come to her again to understand what additional repairs she was requesting, at a cost of course.We will be more than happy to assist the customer and she is invited to contact us at any time. pictures are attached Best Regards,     Green And Clean                  E-mail: [email protected]                  Website: www.greenandclean.me   Phone:  888-328-4432                                              | Chimney Service - Chimney Sweep & Inspection & Repair |                         | Air Duct & Dryer Vent Cleaning  | Carpet & Upholstery Cleaning |                                                        | House Cleaning  |                                                                 | Commercial & Residential |

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Now our side to the story: 1. The client hired us to perform sweeping and inspection to her chimney and fireplace on November 29, 2016 (which is around six months ago). Tuck-pointing inside the fireplace bricks needed to be addressed. At the customer request  we did address the issue for her in...

order to make sure the fireplace will be safe to use. After finishing the work the client signed the receipt that she is satisfied with the work. 2. Prior to the commencement of the job, the customer was informed that there is no warranty for repairs. repair is not a warranty product. The client signed the receipt, aware of the that. 3. Based on before and after pictures, we did a great job. 4. The customer contacted us after 6 months the work was done and asking us to come again free of charge because she is having issues inside the fireplace. Why did not she turn to us the day after? Two days later? Three days later? Why did not she say anything after finishing the job? We suggested to the client that we come to her again to understand what additional repairs she is requesting, at a cost of course. Of course, we do not work For FREE and we cannot go back to do a work without payment. We do not know what the house and the fireplace have been through for the past 6 months, and that is not our responsibility. 5. The customer called us on May 15 2017 and we talked with her. She also sent us an email the next day and we responded to her. We do not ignore her (a fact that we are responding now) and every time she tried to contact us we answered her. We will be more than happy to assist the customer and she is invited to contact us at any time.

First, we called the customer back a few minutes after he left us a voicemail and not after he complained (pictures of the call logs will be sent soon as well).Second, images of the work execution are attached. Many more photos will be sent soon.We do not want to go back to the client's house for the simple reason that we know how hard we worked at the client's house and in addition, we literally opened all the vents in the house (the customer was present in the house and witnessed that).in addition to that, we have lost faith and trust in the customer and we are not interested in returning knowing that the customer changes his mind at any moment - once he says that he is satisfied and immediately afterward changes his mind again - unstable ...Third, although we absolutely do not agree with the client, we are willing to refund him $ 100, although we think he absolutely does not deserve it, but our attitude says that we are with the customer and not against him, we want to make it right.The customer is invited to contact us.