Thank you for reaching out to usI just got your letter you sent so I wanted to get back to youMy name is [redacted] and I am the Parts Manager at Team Motorsports[redacted] placed an order on our websiteHe was looking to get an item from our “Go to go items” tabThese items are listed at got to go prices but only while supplies lastOur website provider that we use can only update inventory each morningThat is why on the bottom of that page we have marked these “prices are only valid while supplies last” As back up our web provider can also put memo notes stating “call ###-###-####” when inventory is low or nearing out of stockWhen we have plenty of stock it will state “in stock”.I had our web provider screen shot our site at the ***e of the purchaseSo you can clearly see these memos in the ordering screenSo when [redacted] states it wasn’t there that is falseAlso when he states it was in stock that is as wellWhen it doesn’t state in stock that means it’s not in our store and we have to check stock to see if we can still get it or it means it no longer available do to it being a closeout with the last one already soldWe have customers from all over that try to purchase items that have been discontinued from our siteWhen they submit the order we then check availability and get back to the customer if the order can be filledWhen the order can’t be filled we get back to the customer to let them know we can look in to a different option or refund their moneyWe never had an issue for the year we have been at this location As I am aware this is how it is done at any storeIt’s not a “live” store like amazon or eBay where the inventory updates each minuteThis would be no different from the customer coming in the store looking to get a sale priced item that we have no more leftOnce the sale item is gone, it’s goneIn ***’s case the last one was sold and we couldn’t fill his order.We always go to make sure we take care of every customer in any attempt we can makeWe offered [redacted] his money back or to work him a deal out on something else to help him outHe never returned my email so I just refunded his moneyWe don’t hold money from our customersIt’s not like we said nope sorry you’re out of luckWe wanted to still help him out in some other way.I attached the screen shots and the notes at the bottom of the page at the ***e of the order One bumper is the one he tried ordering and the other one is a different bumper we currently have in stock.Please let me know if you have any questions and when you get this email.You can email or call me at ###-###-####Some***es talking is easier that writing.Thank you! [redacted]
Thank you for reaching out to usI just got your letter you sent so I wanted to get back to youMy name is [redacted] and I am the Parts Manager at Team Motorsports[redacted] placed an order on our websiteHe was looking to get an item from our “Go to go items” tabThese items are listed at got to go prices but only while supplies lastOur website provider that we use can only update inventory each morningThat is why on the bottom of that page we have marked these “prices are only valid while supplies last” As back up our web provider can also put memo notes stating “call ###-###-####” when inventory is low or nearing out of stockWhen we have plenty of stock it will state “in stock”.I had our web provider screen shot our site at the ***e of the purchaseSo you can clearly see these memos in the ordering screenSo when [redacted] states it wasn’t there that is falseAlso when he states it was in stock that is as wellWhen it doesn’t state in stock that means it’s not in our store and we have to check stock to see if we can still get it or it means it no longer available do to it being a closeout with the last one already soldWe have customers from all over that try to purchase items that have been discontinued from our siteWhen they submit the order we then check availability and get back to the customer if the order can be filledWhen the order can’t be filled we get back to the customer to let them know we can look in to a different option or refund their moneyWe never had an issue for the year we have been at this location As I am aware this is how it is done at any storeIt’s not a “live” store like amazon or eBay where the inventory updates each minuteThis would be no different from the customer coming in the store looking to get a sale priced item that we have no more leftOnce the sale item is gone, it’s goneIn ***’s case the last one was sold and we couldn’t fill his order.We always go to make sure we take care of every customer in any attempt we can makeWe offered [redacted] his money back or to work him a deal out on something else to help him outHe never returned my email so I just refunded his moneyWe don’t hold money from our customersIt’s not like we said nope sorry you’re out of luckWe wanted to still help him out in some other way.I attached the screen shots and the notes at the bottom of the page at the ***e of the order One bumper is the one he tried ordering and the other one is a different bumper we currently have in stock.Please let me know if you have any questions and when you get this email.You can email or call me at ###-###-####Some***es talking is easier that writing.Thank you! [redacted]