Green Bay Net

>  "I had a contract for one year July 27 2014 sign and dated.. I paid thru Aug. 2015... I called 12 time at least, to disconnect service after contract ran out."As is clearly stated in all of our Internet access contracts, cancellation must come in written form to either the designated...

email address or to our postal address. So, this should come as no surprise.> "and e-mail them the past months. No response by Phone or E-mail sent back cant deliver.."Postal mail works as well. Again, phone calls can't be used as cancellation: for exactly this sort of reason. We need documentable verification that things happened on a particular date. This has been our policy for more than a decade. Thousands of other customers have had very few issues with this.> "I been a customer for about 16 years about."Again, our contracts are very simple and have gone basically unchanged in that 16 year period.> "Now I hear they are out of business."That's a weird thing to hear.> "But I did recive a E-mail for payment from someone for $8.50 late fee .47 tax $28.46 prev. balance posted 11/26/2015, Total $37.43 due now. dated 11/22/15 This account should have been closed before!!!!"This email would have come from the same address that can be REPLIED to in order to make verifiable changes/cancellations, etc. So, rather than hitting reply, this customer seems to be making things more difficult for everyone.Thanks Revdex.com for helping in this matter. Happy Holidays!

Review: I had a contract for one year July 27 2014 sign and dated.. I paid thru Aug. 2015... I called 12 time at least, to disconnect service after contract ran out and e-mail them the past months. No response by Phone or E-mail sent back cant deliver.. I been a customer for about 16 years about. Now I hear they are out of bussiness. But I did recive a E-mail for payment from someone for $8.50 late fee .47 tax $28.46 prev. balance posted 11/26/2015, Total $37.43 due now. dated 11/22/15 This account should have been closed before!!!!Desired Settlement: To close account and service for me with $.00 amount owed by me.

Business

Response:

> "I had a contract for one year July 27 2014 sign and dated.. I paid thru Aug. 2015... I called 12 time at least, to disconnect service after contract ran out."As is clearly stated in all of our Internet access contracts, cancellation must come in written form to either the designated email address or to our postal address. So, this should come as no surprise.> "and e-mail them the past months. No response by Phone or E-mail sent back cant deliver.."Postal mail works as well. Again, phone calls can't be used as cancellation: for exactly this sort of reason. We need documentable verification that things happened on a particular date. This has been our policy for more than a decade. Thousands of other customers have had very few issues with this.> "I been a customer for about 16 years about."Again, our contracts are very simple and have gone basically unchanged in that 16 year period.> "Now I hear they are out of business."That's a weird thing to hear.> "But I did recive a E-mail for payment from someone for $8.50 late fee .47 tax $28.46 prev. balance posted 11/26/2015, Total $37.43 due now. dated 11/22/15 This account should have been closed before!!!!"This email would have come from the same address that can be REPLIED to in order to make verifiable changes/cancellations, etc. So, rather than hitting reply, this customer seems to be making things more difficult for everyone.Thanks Revdex.com for helping in this matter. Happy Holidays!

Consumer

Response:

From: [redacted]Date: Mon, Dec 28, 2015 at 9:02 AMSubject: Re: You have a new message from the Revdex.com of WisconsinTo: "[email protected]" <[email protected]>complaint # [redacted]I had been a customer for 16 through all there changes. I even stayed with them having no service for days all the time. They responded we have have trouble will that trunk line. Saying you can move up to a different service it will cost more, no compensation for my lost service over the years. The last time I call about no service, she said I wasn't the only one complaining. Remember my service was dial up with them so slow it would stop loading a page before done and say can't find server greenbaynet. My banking couldn't be done on line anymore because of their service. I sent E-MAIL to them that were returned back to me to stop service or asking when contract was up. Their records very seldom match mine a lot of the time I have to send another contract they couldn't find the first one I sent them.. Now they bill me, for them not responding to my calls or e-mail is this a way to get more money out of a person? All I want is to close service and be even with them owing $0,00I would say after 16 years of helping them pay their bills they would close this account and be happy to do so.