Green Bay Packaging Inc.

Mr. and Mrs. [redacted] brought their unit in with a list of 32 items and wanted it back completed within a week.  They were made aware from the beginning that we may have to order parts and will be at the mercy of the parts manufacturer on when those will arrive.  RCD cannot get them here any...

quicker.  Their side patio is fully useable.  It would require them cutting a couple zip ties we put on there for pre-cautionary reasons.  We have done anything and everything to make sure all the repairs have been completed correctly and efficiently.

RCD has made contact with Mr. [redacted] and agreed to pick his camper up on 1/17/17,he repairs to the vapor barrier on the slide room.  We both agreed that there is no repair to be made to the underbelly that is the design from Jayco.  see copied email.
Good afternoon Tricia,   Thank you for the email and the information in regards to Mr. [redacted]’s 2016 Eagle HT FW.   I have reviewed the pictures provided and inquired with our production staff.    The removal and replacement of the underbelly material due to the access panel would not be supported by our 2yr limited warranty.   Removal and replacement of the underbelly would be a modification to how the unit was built.  The panels are placed in the underbelly to allow access to the slide room motor and attachment point in the event a repair is needed.    It is my understanding that any unit built with a through frame slide system such as this unit should have an access panel to help reduce time and monies in the event of a repair.    If the customer wishes to have the underbelly replaced because of the installed access panel that replacement would be at their expense.
Thank you
 
Tom B[redacted]
Product Support Manager
Jayco Inc.
903 South Main Street
Middlebury, IN. 46540

The customer, [redacted], signed an agreement to purchase a new Summerland travel trailer on 11/19/16 and left a non-refundable credit card deposit of $500.  Mr. [redacted] was fully aware of this transaction and his commitment allowed us to begin prepping and detailing the RV for his...

pick-up the next week.  On Wednesday 11/23/17, Mr. [redacted] requested that his salesperson meet him at our Pataskala location to view a couple more RV's to insure that the Summerland was the right choice.  Our salesperson met him there and confirmed that the Summerland was the right RV.  When leaving the Pataskala location around 4pm, our salesperson also confirmed the appointment for delivery and orientation of the Summerland on 11/25/16 at 9am.  At this point, we had many hours invested in this transaction to insure complete customer satisfaction. Six days after initial agreement and 20 minutes before the scheduled orientation on 11/25/16, the customer informed us that he was no longer going to buy the camper and wanted a refund of his deposit.  The customer has agreed that we have done nothing wrong as a dealership and he has simply changed his mind.  It has been explained what goes into preparing a RV for proper delivery and why the deposit is so important as a commitment to buy.  With all of that being said, I have reached out to the customer and am currently awaiting a call back to discuss a resolution.