Green Bay Packers, Inc.

We have attempted to contact Mr. [redacted] to determine the location of the concession stand he complained about; however, we have been unable to connect with him at this time. We respectfully request an additional two (2) weeks to discuss this matter with Mr. [redacted].Respectfully submitted, Rhonda...

[redacted]

Review: I purchased a nike elite jersey from them. I also got one from nike. The one they sold me is not authentic. I have called twice and they say its not there problem.Desired Settlement: Exchange for real elite jersey

Business
Response:
In response to the complaint of Mr. [redacted], our records reflect that he ordered a Matthews Elite Jersey from us on January 4, 2013; it was delivered on January 7, 2013, eight months ago. The Matthews jersy was an authentic jersey that is a regular stock item; it wasn't a custom piece. We are unable to locate any  notes in our system that he contacted us about the order. If Mr. [redacted] was unhappy with the order, we would have taken it back without a problem. We have a 90 day return policy without a receipt, and 180 days with a receipt.
If Mr. [redacted] would like to return the Matthews' jersey, in its original condition, we would be happy to take it.
Sincerely,
Green Bay Packers, Inc.
[redacted]
 

Review: The listed concession stand prices for beer and cocktails at the 8/29/15 home game against Philadelphia were lower than what were actually charged. Essentially I think you probably raised your prices but failed to update the concession signs. I have proof of this issue from a receipt and photograph. The amount of the overcharge is only a couple of dollars for me individually, probably significant across all customers, and this amounts to a deceptive business practice even if it was careless.Desired Settlement: Acknowledgement the error exists and a commitment to correct it.

Business
Response:
We have attempted to contact Mr. [redacted] to determine the location of the concession stand he complained about; however, we have been unable to connect with him at this time. We respectfully request an additional two (2) weeks to discuss this matter with Mr. [redacted].Respectfully submitted, Rhonda [redacted]



Business
Response:
Dear Sir/Madam:We found that the pricing imported into the machine wasincorrect and has now been corrected.  Pricing on signage wascorrect.  We contacted Mr. [redacted], explained the situation, and willsend him a gift certificate.   We want to thank Mr. [redacted] forbringing this to our attention and we are sorry for any inconvenience.Respectfully submitted,Green Bay Packers, Inc.[redacted]



Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 

Regards,

[redacted]