I physically called and spoke with a human at Green Cab last night to order a taxi to arrive this morning at 5:50am I got a call at 5:15am this morning (waking me up) to ask if I would switch to a shared-ride cab instead of a direct-ride cab I explained that my wife needed to be at her destination by 6:30am sharp, but that she could share a cab as long as she would still arrive by that time Long story short, cab never shows up I called Green Cab at 6:05am after waiting minutes When I called to ask about our cab, they dispatched a cab to our location No cab was in route at that point and if I had not called to check a cab would never have arrived Never mind that I had called in person and confirmed a reservation over the phone the night before Never mind that I had received a call from Green Cab minutes prior to my scheduled pick up time I asked why there was no cab sent even though I had spoken personally (phone) with two people to confirm my reservation The dispatcher was polite but unable or unwilling to answer my question I asked to speak with a supervisor The supposed supervisor recommended that I call back after 8am to speak with a manager and that maybe she could give me a discount I explained that in this particular case, the money is not at all important My wife and I would have paid double to have a cab arrive at the time we needed it In brief, our day today involves surgery, toddlers, and grandparents - saving a few dollars on our cab ride is not at all important in the context of today It was important for our cab to arrive on time this morning and not minutes late I suppose in the future we will stick to Union Cab or Uber and recommend the same to others
The customer was emotionally distraught, and this account is exaggerated. Based on our in-vehicle security camera footage, the driver was polite until which point the customer started yelling at him. The driver did insist that the customer leave the cab, as was his prerogative under the...
circumstances. When the customer called back and spoke to [redacted], we did send her another cab, and the delay was because we were extremely busy at that time. I apologize that the customer had a bad experience, but in this case, the driver acted appropriately.
I physically called and spoke with a human at Green Cab last night to order a taxi to arrive this morning at 5:50am I got a call at 5:15am this morning (waking me up) to ask if I would switch to a shared-ride cab instead of a direct-ride cab I explained that my wife needed to be at her destination by 6:30am sharp, but that she could share a cab as long as she would still arrive by that time Long story short, cab never shows up I called Green Cab at 6:05am after waiting minutes When I called to ask about our cab, they dispatched a cab to our location No cab was in route at that point and if I had not called to check a cab would never have arrived Never mind that I had called in person and confirmed a reservation over the phone the night before Never mind that I had received a call from Green Cab minutes prior to my scheduled pick up time I asked why there was no cab sent even though I had spoken personally (phone) with two people to confirm my reservation The dispatcher was polite but unable or unwilling to answer my question I asked to speak with a supervisor The supposed supervisor recommended that I call back after 8am to speak with a manager and that maybe she could give me a discount I explained that in this particular case, the money is not at all important My wife and I would have paid double to have a cab arrive at the time we needed it In brief, our day today involves surgery, toddlers, and grandparents - saving a few dollars on our cab ride is not at all important in the context of today It was important for our cab to arrive on time this morning and not minutes late I suppose in the future we will stick to Union Cab or Uber and recommend the same to others
The customer was emotionally distraught, and this account is exaggerated. Based on our in-vehicle security camera footage, the driver was polite until which point the customer started yelling at him. The driver did insist that the customer leave the cab, as was his prerogative under the...
circumstances. When the customer called back and spoke to [redacted], we did send her another cab, and the delay was because we were extremely busy at that time. I apologize that the customer had a bad experience, but in this case, the driver acted appropriately.