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Green City Heating & Air Conditioning

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Green City Heating & Air Conditioning Reviews (1)

I am responding to a complaint made by the Manager of [redacted] *. Reference # [redacted] . Jeff and I have owned Green City Heating for 5 years. We pride ourselves on above average customer service and feel the reviews on multiple sites like [redacted] ***, ***, [redacted] etc. speak for... themselves. We were contacted by [redacted] come out and cap a gas line for a fireplace on 2/4/2016. We sent our technician Larry out to preform this. Larry has been an installer and HVAC technician for over 15 years. He has capped literally hundreds of gas lines. When we arrived to Ms. [redacted] home on 2/4/2016 the technician, Larry advised the home owner that he could not cap the line where she had instructed because the fireplace insert and wall were in the way. He told Ms. [redacted] we could cap the line out further as a temporary solution then once she made access for us we could come back out for another service call at a later date (and another service fee) once the customer moved the insert and made access for us to cap the line where she had wanted it. The customer agreed. She signed the work order and paid the technician the 130.00 plus tax. Thirteen days later on 2/17/2016 Ms. [redacted] called our office back and asked us to come back out and adjust the capped line now that they had removed the insert and gave us access. We sent Aharon out. Aharon removed the temporary cap Larry had installed and adjusted it back further where the customer instructed. Again Ms. [redacted] signed the work order and paid the technician an adjusted fee of $79.00 plus tax. We did not hear back from anyone with a complaint until [redacted] *. called our office on 3/1/2016. We explained that Ms. [redacted] was our customer and we had not received a complaint from her. We explained that there were two service calls where we believe we completed the work as requested by the customer. We feel we are justified in requiring payment for work completed. We have signed work orders by the customer and honestly do not feel we owe [redacted] any additional explanation. Had Ms. [redacted] called our office with a complaint we may have just issued a refund in order to keep our customer happy but that is simply not the case in this particular incident. I have attached the signed work orders as well. If you have further questions please let me know. Thank you, Katrina S [redacted] Green City HVAC 206-227-6616 ***SUPPORTING DOCUMENTS REDACTED BY BBB***

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Address: 1819 Central Ave S Ste A27, Kent, Washington, United States, 98032-7501

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