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Green Clean Carpet and Airduct, Inc

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Reviews Green Clean Carpet and Airduct, Inc

Green Clean Carpet and Airduct, Inc Reviews (18)

The service I got absolutely excellent job, the staff was very friendly and experienced, they did the job right , I would recommend this company to my family and friends

Initial Business Response /* (1000, 8, 2014/09/30) */
Initial Consumer Rebuttal /* (3000, 10, 2014/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told that stains would be better after carpet dried, they weren't but that is why I
signed off on itI would not pay $so that it would look the same, if not worseI expect my money back to find someone to do the job they are being paid to do
Final Business Response /* (4000, 15, 2014/10/15) */

Initial Business Response /* (1000, 5, 2014/02/20) */
Final Consumer Response /* (3000, 7, 2014/02/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from Green Clean is NOT acceptableFirst, I would like to clarify some of the
statements made by Green CleanThe reason it has taken me this long to file a complaint with the Revdex.com is because I was waiting to hear back from the credit card company that the charge was made toGreen Clean was fully aware of this
The credit card company was trying to get a credit back for me from Green Clean for the terrible job that they didGreen Clean refused to give the credit backThe credit card company suggested that I file a complaint with the Revdex.com, so I did
I would also like to verify that when Green Clean called back and left a message on our answering machine, we were out of town during that timeI returned the call as soon as we arrived back homeGreen Clean came back out on 11/19/To my knowledge, they were suppose to do the entire job over againNot just remove a couple of spots
The worker came in and sprayed the spotsAs I stated in my first complaint, the worker did not wait for me to come out of the bathroom to get my approvalHe asked my husband to sign so that he could get to his next appointmentHe was in an extremely big hurry! The spots came back within an hour, after the spray driedI was so upset and disappointed that I refused to call Grean Clean again! I was not about to complain to them again! Why should I let Green Clean come out for the THIRD TIME AROUND to do a job they were suppose to do right the first time around? This is the reason I called another carpet cleaning to come to the job, and they did an excellent jobI have a receipt from them if it is needed
Once again, I *** state, Green Clean did not do what was promisedThey did not do what their ad stated, it should be considered as "advertisement"! How can they say that they have an "A+" rating with the Revdex.com? If you look them up, you *** find many complaints against themI wished I would've looked them up first before I hired them to do the job
Final Business Response /* (4000, 9, 2014/02/27) */

Initial Business Response /* (1000, 8, 2014/09/11) */
Initial Consumer Rebuttal /* (3000, 10, 2014/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When he told me about sealing for an additional $per vent and sanitizing per vent for
$I told him I only want them cleaned and he said no you HAVE to sanitize them.He told me I didn't have a choiceThat's when the bill was adding up to $Again, the girl at that office told me $per vent and $for cleaning the main on the furnaceNOTHING WAS EVER TOLD TO ME THAT NUMBER YOU HAVE TO SANITIZE FOR AN ADDITIONAL CHARGEShe never even mentioned sanitizing ????? Said estimated cost for the number of vents I have would be around $That's a far cry form $
Final Business Response /* (4000, 12, 2014/09/16) */

Final Consumer Response /* (2000, 6, 2015/09/30) */
this is regarding case # I have found some new information and would like to close the complaint due to some errors I have made and a misunderstanding regarding the issueEvery time I try to add this info and mark the complaint
as resolved I am unable to complete the process

Final Consumer Response /* (2000, 6, 2015/09/30) */
this is regarding case # I have found some new information and would like to close the complaint due to some errors I have made and a misunderstanding regarding the issueEvery time I try to add this info and mark the complaint as
resolved I am unable to complete the process

Initial Business Response /* (1000, 5, 2014/08/29) */
Initial Consumer Rebuttal /* (3000, 7, 2014/09/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Response to case #XXXXXXXX
I promised my self that I would not get into another word war
with this company, however there are so many lies and inconsistencies in their response that I feel I have to respond
First of all I called the company on 6/12/to inquire about furnace duct cleaning and was told that they offered the best solution for cleaning the ductsWhen I inquired about other systems, *** specifically told me that Green Clean offered a better approach to cleaning the systemHe said that they have a very large, powerful state of the art, machine permanently mounted in the rear of a box truckHe told me they would completely clean the ductwork I stated that I do not have openings in the large 35ft main trunk, but he told me they would cut in an opening and then seal it after the cleaning was completed*** and Idiscussed that I have a two story home with two furnaces both with separate duct workWe then agreed on around $to complete the jobI should have been skeptical when he offered to do the job within a few hours, which showed the lack of pre-arranged work
The first guy showed as promised in a small pickup truckWhen he removed the tools from his truck, I noticed that he only had a small brush and a household shop vacuumI then told him what *** had just told me about state of the art equipment .This guy laughed although he was very nice and respectfulWe called *** and who agreed to send another guy who according to him had the truck and equipment that he earlier describedThis guy was finishing up a job in Tinley Park and would be over as soon as he couldI waited until later that afternoon and the next guy arrived in a small mini-vanThis guy was more of a salesperson then the first technicianHe told me he had all the equipment necessary to thoroughly clean the systemI had me signed the top sheet agreeing only to the price of $(this was the only sheet shown)
This Green clean employee (***) was a talkerWithin the first minutes he had told me that he mostly cleans carpets, but also cleans police cars for a suburban department and also cleans up biohazard, bloody crime scenesThis was right before he offered information that he made over million dollars last yearOkI'm impressed!! He proceeds to bring his equipment in which consists of, a long vacuum hose, a very thin bristle brush with a flex able 6-foot lead, an old dirty leaf household blower and a drillThis guy was like a bull in a china shopThis hose and equipment was all over my light colored carpeting, and the only thing I was thinking (after retiring from law enforcement) was that these tools and vacuum hose may have been on a crime scene laying in some type of blood or other body fluids, and now are stretched up to the second floor of my home and laying on my carpetingI then offered him a tarp to lay his equipment on, and he acceptedAt this point I am having second thought about this character and am not leaving him in my bedrooms alone
Here is a description of his thorough cleaning process; He removed the wall registers, stuck the brush in a few feet, and removed it along with some dust because he forgot to turn off the air conditioning, which caused air (dust) to blow into the rooms when he removed the brushHe then inserted the vacuum hose and re-installed the wall registers
This guy was a complete slob and had no regard for my homeHe was in a big hurry and was sweating all over my floors and carpeting until I offered him a towel to clean upI asked about cleaning the main trunks which he said was not a problem
I had to leave to teach a class that evening, so I explained that I wanted the job completed as promised and he agreedI paid him before I left for class*** gave several of his personal business cards and told me that in the future I could call him direct, which I thought may have violated Green Clean policyHe still had not finished the first floor or looked at any of the four main trunk linesI left and within minutes my wife called to say he had leftI was not even at my destination yet
The next day I called *** to voice my opinion about this inferior workmanship and requested they come back to complete the jobHe agreed to have a discussion with the boss and get back to meI never heard back from him, so I called back a few days later (6-17-14) and was told that his boss did not want a bad review and told him to have the $refunded to me in full*** said that they only refund after the first of the month, so I shouldn't look for the check until the second week of JulyThe check never came, so I once again called *** This time he told me they will not be refunding my money and he would send a supervisor to look at the jobBefore the discussion was finished he became very angry, which sparked my temper and this conversation turned bad real quickHe hung the phone up on meI emailed them to send an inspector but never received a responseSo I complained to you
I have many inconstancies in the letter from *** ***
1) *** was not at the house, meaning that the only knowledge *** has is hearsay learned from ***My wife, *** and I are the only people who know what took place in my home that afternoonWe are the only three who could testify to the same if the need should arise
2) I called to have the problem rectified; I was not looking for a refund, *** offered to send a full refundSo his statement "the customer is just trying to get his job done for free" is ridiculousThis shows their commitment to customer service?
3) I know for a fact that my four main ducts and individual ducts were not cleanedThe main duct is covered with drywall in my finished basementThey were told that and agreed to cut openings in the ducts to enter then repair themThere are no entrance holes in my duct workThey never entered my ductsI offered to have them looked at with a camera at their expense, only if they are still dirty, but they would not agree to my offer
4) Lastly, the "post cleaning report" form that *** tendered to you was not signed or initialed by meI hate to think that they would violate the law by forging my initials, but I never saw this form so obviously I couldn't have signed it or agreed to its contentsI am very neat when I check boxes therefore this writing would never be my normIf you remember, I left minutes prior to Andrews's quick departureAs a retired Police Officer, this is now my biggest concern!!
5) My home was left a mess and I have a few chips in the drywall on the hall and Master Bedroom wallsWhat a messy worker
I am appalled that they lied to you several times in the responseI am sorry for the lengthy response, but after reading Scotts response and seeing the forged document, I had to explain the series of events complete this timeI feel that these types of companies should be exposedAs a senior citizen I want to protect other seniors from pushy type salesmenLet me know if there are any further questioins about my responseI look forward to hearing from you
*** P
Final Business Response /* (4000, 10, 2014/09/19) */

Even though I thought Rob was professional and did a great job, the price was 3x what I thought it was going to beALSO, My appointment was scheduled between 8-11am and the technician showed up at 11:30amI told the receptionist that I had to leave for work at 1:and she said it would be no problemThe technician left at 1:40pm and I was late for work I didn't want to rush nice Rob, but I had to go and I was always clear with my time line The whole experience did make me feel rushed and taken advantage of financiallyMy house smells cleaner but it was not worth such a large amount of money

The technician was professional, knowledgeable, punctual and took the time to explain the exact cleaning procedures and products being used. I was able to view vents and ducts before and after cleaning. I even took pictures to share. There was absolutely no mess. I could tell the positive difference in the quality of the air in the house immediately. Having extreme allergies to dust, mold, pollen, pet dander, grass, trees, etc., I have the air conditioning on when the temperature warms up. I should have done this years ago.

I had Justin and his associate clean my air ducts today and was very pleased with the entire experience. They were both very respectful and courteous.

Just had all carpets and stairs cleaned by Green Clean. Very happy with the results and I recommend you ask for Justin he knows carpets and does an awesome job.
I would recommend this company and their services.
Alice

Initial Business Response /* (1000, 5, 2014/04/03) */
Initial Consumer Rebuttal /* (3000, 7, 2014/04/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If Green Clean looked at the Work Order contract you [redacted] see a date of 12/4 and not 2/4...

above the Employee Name of [redacted] When he ran thru my chare card the date he wrote on there was also 12/4.
They are full of stories and most of there information is not true. As I stated they were out here 4-5 times. The first time was to have the carpet cleaned, I was not satisfied with the outcome and I called them and they insisted they had to come back out and that was the 2nd time they weren't suppose to have the same tech come back but they made that mistake. The 3rd time 2 gentlemen came out and said the tech used the wrong stuff on the carpet and have been warned about that before (I think they were not employees). The 4th time they sent out another tech and he again tried to clean the stains, They are not urine stains but they want you to think so. One of the stains in the dining room was like 3 feet x 2 feet, what does urinates that much? Urine stains is not the reason I had them come out. The carpet was cleaned in July 2013 I never stated 1 year. The stains were NEVER on my carpet until they so called cleaned them. The Tech said it was a good idea to pretreat all rooms (urine was never mentioned, and you should always sanitize, isn't this another way to get money out of a customer such as my self, it is an excuse on their part. Now they are trying to cover up their mistake, not mine. Their add states "No Spot or Stain Return" I can send it if needed. They then wanted to come out a 5th time and the stains were only getting worse and I refused, this was ruining my carpet as they went along 4 times prior. Have them provide the correct information as they were here at least 4 times and they state 2. I did call in 2 days to complain and they said they would have to come out and examine obviously on more then 1 occasion.
How could they say I was satified when he initially cleaned it as the carpet was literally soaking wet and that is why I called and I mean soaking wet-I don't see in their comments that they even mentioned that was the main reason I called.How would anyone say the cleaning was satisfactory until the carpet dries and the stains appear???? They are not telling the truth starting with the date on the work order. That they only came out 2x when is was actually 4 times and would of been 5 times. I [redacted] not let them get away with ruining my carpet!!
Final Business Response /* (4000, 9, 2014/04/11) */
Final Consumer Response /* (4200, 11, 2014/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They need to look at the order AGAIN. The date states December 2014 and I am quite aware that is in the future, does he???? They were out 4 times and they are lying to cover up their big mistakes, they ruined my carpet not my dogs. He is blaming everyone but the company. I have better things to do then make this complaint. Does he read I even told you who came out the 4 times and he is still denying it. I will not let him do this. He shows a P.S. in his rebuttal those dates mean nothing and are wrong as they were out 4 times and wanted to come back for a 5th time as I originally stated. He needs to pay for my carpet. Yes, they only ruined 3 rooms, I didn't know the planned on ruining all the rooms, what is his problem in understanding my complaint.
That company ripped me off and he needs to pay me back.
I will take this to court if need be. Let him try lying to the judge. Of course he [redacted] not present all the documents to prove they are lying.
Thank you
As noted he has not supplied a resolution.

Initial Business Response /* (1000, 8, 2015/04/27) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gmail.com
This complaint has been resolved the customer told us he would retract his complaint. We are sending him a partial refund....


Initial Consumer Rebuttal /* (2000, 10, 2015/04/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Consumer Response /* (3000, 17, 2015/05/05) */
where is my check green clean ?
Still waiting for refund check as promised in 3-5 business days. it has now been 7 days and still not have received a refund from them as promised. I wish to have this case reopened till I have received my refund check. Were is my check green clean.
Final Business Response /* (4000, 22, 2015/05/29) */
This was taken care of. We issued a $50.00 credit back onto customers card. He was satisfied with refund.

My goodness! We are so impressed with Dave W. Who did our carpets. He was very informational and helpful with out questions. Our carpets look sp beautiful again! We even got the scotch guard to protect them from future uh ohs from our dogs and spills! Loved the service and the end result so much this will be our go to cleaner from now on! Thank you again Dave W. For all of your hard work! I give all 5 stars!!!!

When I called Green Clean I was supposed to be the first appt of the day on a Friday between 8 and 9am. The tech showed up around 10:30am no call no apology. He seemed to be in a rush. I ordered their advertisement special of 5 rooms, sofa, loveseat & chair for $99.00. I was also supposed to get a free room of 3m scotchguard protection of equal value with that purchase. However, he showed me an estimate of over $630.00. I asked why I wasn't going to receive the advertised special so he called his boss, Bil,l who told him this is what it is. Being that I was having a dinner party on Sunday and going to be late for work I cancelled all of the 5 rooms of carpet cleaning and said I'll just do the sofa set and small rug in my kitchen. According to their ad it shouldn't have cost more than $110 plus the small rug. After he finished he showed me a bill for $288.65. I was so late for work by this time that my husband had to run home to pay him in CASH, since they wouldn't take my check and he quickly left telling me the sofa would be dried in 8-10 hours. After work I came home and realized that there were other charges on the bill that I didn't understand so I called the owner, Bill. He said he would call me back Sat. at 10am. He never called! I waited a few days and finally I called him again Wed. He explained that they charged me by the foot and for preconditioning and also added on travel charges which NO ONE ever mentioned to me. I told him no one mentioned that to me and said that I'm lying because his receptionist always tells the customer about the travel charge and that its also printed on the ad (NOT). I told him that she did not and he said "Well I can prove it since we have recordings of the conversation. I told him great then I want to hear the recorded conversation. He became very irate especially when I told him that it took 3 whole days for the sofa set to dry. Again he argued with me that it was impossible. Does he think I was lying about it being soaking wet for three days? I had to run fans on it because the cushions were so soaked. It had just dried in time for my dinner party on Sunday night, however, the tech missed several spots on my cushions which now appear as dark streaks. He insisted that there's nothing wrong that I was overcharged, left my furniture soaking wet for 3 days, left uncleaned streaks on my cushions, charged me for a travel charge unknown to me, and charged me by the foot instead of honoring his advertisement, and then HUNG UP on me. My husband was so furious that he called him right back and he refused to pick up the phone. A customer should NEVER be treated this way. He was rude, verbally loud and insulting and refused a partial refund or to come out and correctly clean my sofa and apply the scotchguard. I would NEVER recommend this company!

Green Clean came out the same day I called to get my furniture cleaned. I just adopted a new cat and he ended up having a urinary tract infection and he was trying to tell us, he peed on my furniture. They cleaned my furniture very well. I was very satisfied
Justin was the technician he was very polite and on time.

Dave M was courteous, informative and efficient.

Initial Business Response /* (1000, 5, 2014/09/19) */

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Address: 1000 E State Pkwy Ste B, Schaumburg, Illinois, United States, 60173-4592

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