To Whom It May Concern:We are disappointed that this customer is unhappy with her experience with our company and we are diligently working towards a resolution regarding this complaint.Carrie places her order for the product Garcinia and Coffee on March 12, The customer paid shipping fees at this time for a 30-day supply of the product Garcinia and Coffee and receiving a 14-day trial period.The “Free Trial” pertains to the time we are allowing our customers to use our product before their commitment to purchase the product, not for the actual product During their initial trial, customers who are unsatisfied with the product are free to call our customer service agents to cancel within the trial period without ever being charged the purchase priceCustomers are also free to call into our customer service center and have their trials extended if they feel they need more time to review the potential benefits of its use before they commitOur customer service number is made available to the consumer right after their initial purchase, as we send an order confirmation email to the email address they used to order their trial We also have the number disclosed on the packing slip and brochure that accompanies the product when it is shipped, our website, and the number is also located on the product itself.The terms and conditions are also made available via our website, and there is a click-accept terms and conditions box during the checkout process that links the consumer directly to the terms and conditions for further review before their purchase commitmentCustomers enrolled in our Membership Program have the opportunity to cancel their Memberships at any time, and return the product to our warehouse for a full refund, no questions asked We also provide partial refunds to consumers that are not satisfied with our products, or don’t wish to be enrolled within our Membership program, but wish to keep the product anywayOur customer service center is available 24-including holidays On March 27, this customer was charged for the Coffee and Garcinia product; and by doing do the customer was registered as an auto delivery customer Since, we had not received any communication from the customer to our support center at this time with any concerns on their account.When Carrie contacted the Customer Service support about cancelling her account, per her request on March 28, 2016, the customer service department implemented that no additional charges would be applied to her account as requested.After reviewing the customer account along with this complaint, we have issued the customer a refund for product Garcinia was issued on April 12, in the amount of $Refunds are made to the source of the original payment, and processing generally takes to business days Unfortunately, there will be no additional refund issued to this customer due to our 30-day return policyAccording to our records the customer has pass the allotted time frameWe hope this will satisfy her concerns as well abide by our policiesClient Channel Services a service offered by Chargebacks911.comState Dispute Response Processing
REGARDING Revdex.com CASE#: [redacted] To Whom It May Concern:We are reaching out to our customers who have issued Revdex.com complaints and did not receive a satisfactory resolutionWe are regretful that we have not been able to provide you with a satisfactory customer experienceKnow that your feedback is collected in our efforts to improve our policies moving forward.After reviewing the customer account; we’re reaching out to issue the customer the following refunds in the interest of amicable resolution:• $177Please verify if the information we have is current to allow us to mail a paper check for the amountUpon confirmation, we will send your refundExpect the check to arrive within to business daysSee the address we have on file below:• [redacted] ***We hope this will satisfy the customer's concerns as well abide by our policiesOur interest in resolution is genuinePlease contact us at [redacted] to contact us directly.Regards, [redacted] ***Dispute Resolution Agent
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
To Whom It May Concern:We are disappointed that this customer is unhappy with her experience with our company and we are diligently working towards a resolution regarding this complaint.Carrie places her order for the product Garcinia and Coffee on March 12, The customer paid shipping fees at this time for a 30-day supply of the product Garcinia and Coffee and receiving a 14-day trial period.The “Free Trial” pertains to the time we are allowing our customers to use our product before their commitment to purchase the product, not for the actual product During their initial trial, customers who are unsatisfied with the product are free to call our customer service agents to cancel within the trial period without ever being charged the purchase priceCustomers are also free to call into our customer service center and have their trials extended if they feel they need more time to review the potential benefits of its use before they commitOur customer service number is made available to the consumer right after their initial purchase, as we send an order confirmation email to the email address they used to order their trial We also have the number disclosed on the packing slip and brochure that accompanies the product when it is shipped, our website, and the number is also located on the product itself.The terms and conditions are also made available via our website, and there is a click-accept terms and conditions box during the checkout process that links the consumer directly to the terms and conditions for further review before their purchase commitmentCustomers enrolled in our Membership Program have the opportunity to cancel their Memberships at any time, and return the product to our warehouse for a full refund, no questions asked We also provide partial refunds to consumers that are not satisfied with our products, or don’t wish to be enrolled within our Membership program, but wish to keep the product anywayOur customer service center is available 24-including holidays On March 27, this customer was charged for the Coffee and Garcinia product; and by doing do the customer was registered as an auto delivery customer Since, we had not received any communication from the customer to our support center at this time with any concerns on their account.When Carrie contacted the Customer Service support about cancelling her account, per her request on March 28, 2016, the customer service department implemented that no additional charges would be applied to her account as requested.After reviewing the customer account along with this complaint, we have issued the customer a refund for product Garcinia was issued on April 12, in the amount of $Refunds are made to the source of the original payment, and processing generally takes to business days Unfortunately, there will be no additional refund issued to this customer due to our 30-day return policyAccording to our records the customer has pass the allotted time frameWe hope this will satisfy her concerns as well abide by our policiesClient Channel Services a service offered by Chargebacks911.comState Dispute Response Processing
REGARDING Revdex.com CASE#: [redacted] To Whom It May Concern:We are reaching out to our customers who have issued Revdex.com complaints and did not receive a satisfactory resolutionWe are regretful that we have not been able to provide you with a satisfactory customer experienceKnow that your feedback is collected in our efforts to improve our policies moving forward.After reviewing the customer account; we’re reaching out to issue the customer the following refunds in the interest of amicable resolution:• $177Please verify if the information we have is current to allow us to mail a paper check for the amountUpon confirmation, we will send your refundExpect the check to arrive within to business daysSee the address we have on file below:• [redacted] ***We hope this will satisfy the customer's concerns as well abide by our policiesOur interest in resolution is genuinePlease contact us at [redacted] to contact us directly.Regards, [redacted] ***Dispute Resolution Agent
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]