Green Coffee G3000

Thanks so much for your responseAttached you will find a letter that I have sent the company, with the only address I have, and an email from them refunding my $You will note there is no company information, only a customer service numberI do have another phone number # [redacted] that my bank gave me when my money was withdrawn from themHoping that this information will be of assistance to youPlease let me know if you get any actionAgain thanks, [redacted]

Complaint ID# [redacted] To Whom It May Concern:We are disappointed that this customer is unhappy with her experience with our company and we are diligently working towards a resolution regarding this complaint[redacted] places her order for the product Garcinia and Coffee on February 5, The customer paid shipping fees at this time for a 30-day supply of the product Garcinia and Coffee and receiving a 14-day trial period.The “Free Trial” pertains to the time we are allowing our customers to use our product before their commitment to purchase the product, not for the actual product During their initial trial, customers who are unsatisfied with the product are free to call our customer service agents to cancel within the trial period without ever being charged the purchase priceCustomers are also free to call into our customer service center and have their trials extended if they feel they need more time to review the potential benefits of its use before they commit.Our customer service number is made available to the consumer right after their initial purchase, as we send an order confirmation email to the email address they used to order their trial We also have the number disclosed on the packing slip and brochure that accompanies the product when it is shipped, our website, and the number is also located on the product itselfThe terms and conditions are also made available via our website, and there is a click-accept terms and conditions box during the checkout process that links the consumer directly to the terms and conditions for further review before their purchase commitment.Customers enrolled in our Membership Program have the opportunity to cancel their Memberships at any time, and return the product to our warehouse for a full refund, no questions asked We also provide partial refunds to consumers that are not satisfied with our products, or don’t wish to be enrolled within our Membership program, but wish to keep the product anywayOur customer service center is available 24-including holidaysOn February 15, this customer was charged for the Garcinia product and on February 20, charged for Coffee product and by doing do the customer was registered as an auto delivery customer Since, we had not received any communication from the customer to our support center at this time with any concerns on their account.When [redacted] contacted the Customer Service support about cancelling her account, per her request on February 20, 2016, the customer service department implemented that no additional charges would be applied to her account as requested.After reviewing the customer account, we found the customer was issued a refund for both productsA refund for the product Garcinia in the amount of $38.71, issued on February 15, A partial refund was issued for product Coffee in the amount of $also issued on February 15, 2016.Unfortunately, there will be no additional refund issued to this customer due to our 30-day return policyAccording to our records the customer has pass the allotted time frame.We hope this will satisfy her concerns as well abide by our policies.Client Channel Services a service offered by Chargebacks911.comState Dispute Response Processing

To Whom It May Concern:Thank you for contacting us, and we are sorry we have not been able to provide the customer with a satisfactory customer experienceKnow that your feedback is collected in our efforts to improve our policies.We have implemented on our website that the consumer selects the checkbox to indicate that they have read through the terms and conditions of our companies polices and agree to these terms and conditionsOnce the box is checked and the purchase information is entered; then the consumer is enrolled into our program and the orders are processed.The website always offers the terms and conditions available for the consumer, the product details and the customer support informationOur company policy is to ensure that we advertise our customer support information on all aspects to ensure that it is convenient for the consumerWe have this detail listed on the merchandise bottles, email confirmations sent directly to the customer email address provided on their account, the invoices sent with shipment and the product website.After reviewing the customer account; we have issued the customer the following refunds in the interest of amicable resolution:• 09/17/- Refunded - $Trans-ID: [redacted] Refunds have been issued to the source of the original payment, and processing generally takes to business daysThe subscription, which was agreed upon by agreeing to Terms and Conditions on our checkout page has been cancelled.We hope this will satisfy the customer's concerns as well abide by our policiesOur interest in resolution is genuinePlease contact us at [redacted] to contact us directly.Regards, [redacted] ***Dispute Resolution Agent

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I did make the move to purchase "free" ,just paying shipping, for these products which appeared on my [redacted] pageAfter I provided my information for the first product, Garcinia, the next page says now for the second offer (Green Coffee)At this point, the site stopped working, I kept pressing the button, but nothing happened., and I really thought I would not receive anythingBut a few days later, both products did come in a plain manila mailing envelope with absolutely no information providing their phone number, nor any instructions for mailing back, or reminding you of their so called trial period, which by the way was not on the site, or maybe it was and I could not bring it up, as it stopped workingI got their phone number information from my bank after they thought it okay to do that, even though I did not have any information for themThey are saying all their information is provided, but I did not have anyThe only information I had, and I'm glad I kept it, was the manila mailing envelope with their name and P.OBox number in Santa Ana, CA, as I have stated, no other information for this company was availableTherefore, I am still asking for the money they took out of my account, in talking with them they do nothing but negotiate a refund for youwhat kind of business is this???? And I have found many negative reviews on this company since, but people are not doing anything about itI feel that my additional $refund is in order Regards, [redacted]

To Whom It May Concern: serif;">We are disappointed that this customer is unhappy with her experience with our company and we are diligently working towards a resolution regarding this complaintCarrie places her order for the product Garcinia and Coffee on March 12, The customer paid shipping fees at this time for a 30-day supply of the product Garcinia and Coffee and receiving a 14-day trial periodThe “Free Trial” pertains to the time we are allowing our customers to use our product before their commitment to purchase the product, not for the actual product During their initial trial, customers who are unsatisfied with the product are free to call our customer service agents to cancel within the trial period without ever being charged the purchase priceCustomers are also free to call into our customer service center and have their trials extended if they feel they need more time to review the potential benefits of its use before they commit Our customer service number is made available to the consumer right after their initial purchase, as we send an order confirmation email to the email address they used to order their trial We also have the number disclosed on the packing slip and brochure that accompanies the product when it is shipped, our website, and the number is also located on the product itselfThe terms and conditions are also made available via our website, and there is a click-accept terms and conditions box during the checkout process that links the consumer directly to the terms and conditions for further review before their purchase commitment Customers enrolled in our Membership Program have the opportunity to cancel their Memberships at any time, and return the product to our warehouse for a full refund, no questions asked We also provide partial refunds to consumers that are not satisfied with our products, or don’t wish to be enrolled within our Membership program, but wish to keep the product anywayOur customer service center is available 24-including holidays On March 27, this customer was charged for the Coffee and Garcinia product; and by doing do the customer was registered as an auto delivery customer Since, we had not received any communication from the customer to our support center at this time with any concerns on their accountWhen Carrie contacted the Customer Service support about cancelling her account, per her request on March 28, 2016, the customer service department implemented that no additional charges would be applied to her account as requestedAfter reviewing the customer account along with this complaint, we have issued the customer a refund for product Garcinia was issued on April 12, in the amount of $ Refunds are made to the source of the original payment, and processing generally takes to business days Unfortunately, there will be no additional refund issued to this customer due to our 30-day return policyAccording to our records the customer has pass the allotted time frame We hope this will satisfy her concerns as well abide by our policies Client Channel Services a service offered by Chargebacks911.comState Dispute Response Processing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Complaint ID# ***
To Whom It May Concern:
We are disappointed that this customer is unhappy with her experience with our company and we are diligently working towards a resolution regarding this complaint*** places her order for the product Garcinia and Coffee on February 5, The customer paid shipping fees at this time for a 30-day supply of the product Garcinia and Coffee and receiving a 14-day trial periodThe “Free Trial” pertains to the time we are allowing our customers to use our product before their commitment to purchase the product, not for the actual product. During their initial trial, customers who are unsatisfied with the product are free to call our customer service agents to cancel within the trial period without ever being charged the purchase priceCustomers are also free to call into our customer service center and have their trials extended if they feel they need more time to review the potential benefits of its use before they commitOur customer service number is made available to the consumer right after their initial purchase, as we send an order confirmation email to the email address they used to order their trial. We also have the number disclosed on the packing slip and brochure that accompanies the product when it is shipped, our website, and the number is also located on the product itself The terms and conditions are also made available via our website, and there is a click-accept terms and conditions box during the checkout process that links the consumer directly to the terms and conditions for further review before their purchase commitmentCustomers enrolled in our Membership Program have the opportunity to cancel their Memberships at any time, and return the product to our warehouse for a full refund, no questions asked. We also provide partial refunds to consumers that are not satisfied with our products, or don’t wish to be enrolled within our Membership program, but wish to keep the product anywayOur customer service center is available 24-including holidays.
On February 15, this customer was charged for the Garcinia product and on February 20, charged for Coffee product and by doing do the customer was registered as an auto delivery customer. Since, we had not received any communication from the customer to our support center at this time with any concerns on their accountWhen *** contacted the Customer Service support about cancelling her account, per her request on February 20, 2016, the customer service department implemented that no additional charges would be applied to her account as requestedAfter reviewing the customer account, we found the customer was issued a refund for both productsA refund for the product Garcinia in the amount of $38.71, issued on February 15, A partial refund was issued for product Coffee in the amount of $also issued on February 15, Unfortunately, there will be no additional refund issued to this customer due to our 30-day return policyAccording to our records the customer has pass the allotted time frameWe hope this will satisfy her concerns as well abide by our policiesClient Channel Services
a service offered by Chargebacks911.comState Dispute Response Processing

To Whom It May Concern:We are disappointed that this customer is unhappy with her experience with our company and we are diligently working towards a resolution regarding this complaint.Carrie places her order for the product Garcinia and Coffee on March 12, 2016. The customer paid shipping fees at...

this time for a 30-day supply of the product Garcinia and Coffee and receiving a 14-day trial period.The “Free Trial” pertains to the time we are allowing our customers to use our product before their commitment to purchase the product, not for the actual product.  During their initial trial, customers who are unsatisfied with the product are free to call our customer service agents to cancel within the trial period without ever being charged the purchase price. Customers are also free to call into our customer service center and have their trials extended if they feel they need more time to review the potential benefits of its use before they commit. Our customer service number is made available to the consumer right after their initial purchase, as we send an order confirmation email to the email address they used to order their trial.  We also have the number disclosed on the packing slip and brochure that accompanies the product when it is shipped, our website, and the number is also located on the product itself.The terms and conditions are also made available via our website, and there is a click-accept terms and conditions box during the checkout process that links the consumer directly to the terms and conditions for further review before their purchase commitment. Customers enrolled in our Membership Program have the opportunity to cancel their Memberships at any time, and return the product to our warehouse for a full refund, no questions asked.  We also provide partial refunds to consumers that are not satisfied with our products, or don’t wish to be enrolled within our Membership program, but wish to keep the product anyway. Our customer service center is available 24-7 including holidays.  On March 27, 2016 this customer was charged for the Coffee and Garcinia product; and by doing do the customer was registered as an auto delivery customer.  Since, we had not received any communication from the customer to our support center at this time with any concerns on their account.When Carrie contacted the Customer Service support about cancelling her account, per her request on March 28, 2016, the customer service department implemented that no additional charges would be applied to her account as requested.After reviewing the customer account along with this complaint, we have issued the customer a refund for product Garcinia was issued on April 12, 2016 in the amount of $69.00. Refunds are made to the source of the original payment, and processing generally takes 4 to 5 business days.  Unfortunately, there will be no additional refund issued to this customer due to our 30-day return policy. According to our records the customer has pass the allotted time frame. We hope this will satisfy her concerns as well abide by our policies. Client Channel Services a service offered by Chargebacks911.comState Dispute Response Processing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did make the move to purchase "free" ,just paying shipping, for these products which appeared on my [redacted] page. After I provided my information for the first product, Garcinia,  the next page says now for the second offer (Green Coffee). At this point, the site stopped working, I kept pressing the button, but nothing happened., and I really thought  I would not receive anything. But a few days later, both products did come in a plain manila mailing envelope with absolutely no information providing their phone number, nor any instructions for mailing back, or reminding you of their so called trial period, which by the way was not on the site, or maybe it was and I could not bring it up, as it stopped working. I got their phone number information from my bank after they thought it okay to do that, even though I did not have any information for them. They are saying all their information is provided, but I did not have any. The only information I had, and I'm glad I kept it, was the manila mailing envelope with their name and P.O. Box number in Santa Ana, CA, as I have stated, no other information for this company was available. Therefore, I am still asking for the money they took out of my account, in talking with them they do nothing but negotiate a refund for you. what kind of business is this???? And I have found many negative reviews on this company since, but people are not doing anything about it. I feel that my additional $44.00 refund is in order.
Regards,
[redacted]

To Whom It May Concern:Thank you for contacting us, and we are sorry we have not been able to provide the customer with a satisfactory customer experience. Know that your feedback is collected in our efforts to improve our policies.We have implemented on our website that the consumer selects the...

checkbox to indicate that they have read through the terms and conditions of our companies polices and agree to these terms and conditions. Once the box is checked and the purchase information is entered; then the consumer is enrolled into our program and the orders are processed.The website always offers the terms and conditions available for the consumer, the product details and the customer support information. Our company policy is to ensure that we advertise our customer support information on all aspects to ensure that it is convenient for the consumer. We have this detail listed on the merchandise bottles, email confirmations sent directly to the customer email address provided on their account, the invoices sent with shipment and the product website.After reviewing the customer account; we have issued the customer the following refunds in the interest of amicable resolution:• 09/17/2017 - Refunded - $89.97 Trans-ID: [redacted]Refunds have been issued to the source of the original payment, and processing generally takes 7 to 10 business days. The subscription, which was agreed upon by agreeing to Terms and Conditions on our checkout page has been cancelled.We hope this will satisfy the customer's concerns as well abide by our policies. Our interest in resolution is genuine. Please contact us at [redacted] to contact us directly.Regards,[redacted]Dispute Resolution Agent

REGARDING Revdex.com CASE#: [redacted]To Whom It May Concern:We are reaching out to our customers who have issued Revdex.com complaints and did not receive a satisfactory resolution. We are regretful that we have not been able to provide you with a satisfactory customer experience. Know that your feedback is...

collected in our efforts to improve our policies moving forward.After reviewing the customer account; we’re reaching out to issue the customer the following refunds in the interest of amicable resolution:• $177Please verify if the information we have is current to allow us to mail a paper check for the amount. Upon confirmation, we will send your refund. Expect the check to arrive within 10 to 12 business days. See the address we have on file below:• [redacted]We hope this will satisfy the customer's concerns as well abide by our policies. Our interest in resolution is genuine. Please contact us at [redacted] to contact us directly.Regards,[redacted]Dispute Resolution Agent

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To Whom It May Concern:
serif;">We are disappointed that this customer is unhappy with her experience with our company and we are diligently working towards a resolution regarding this complaint.
Carrie places her order for the product Garcinia and Coffee on March 12, 2016. The customer paid shipping fees at this time for a 30-day supply of the product Garcinia and Coffee and receiving a 14-day trial period.
The “Free Trial” pertains to the time we are allowing our customers to use our product before their commitment to purchase the product, not for the actual product.  During their initial trial, customers who are unsatisfied with the product are free to call our customer service agents to cancel within the trial period without ever being charged the purchase price. Customers are also free to call into our customer service center and have their trials extended if they feel they need more time to review the potential benefits of its use before they commit.
 
Our customer service number is made available to the consumer right after their initial purchase, as we send an order confirmation email to the email address they used to order their trial.  We also have the number disclosed on the packing slip and brochure that accompanies the product when it is shipped, our website, and the number is also located on the product itself.
The terms and conditions are also made available via our website, and there is a click-accept terms and conditions box during the checkout process that links the consumer directly to the terms and conditions for further review before their purchase commitment.
 
Customers enrolled in our Membership Program have the opportunity to cancel their Memberships at any time, and return the product to our warehouse for a full refund, no questions asked.  We also provide partial refunds to consumers that are not satisfied with our products, or don’t wish to be enrolled within our Membership program, but wish to keep the product anyway. Our customer service center is available 24-7 including holidays. 
 
On March 27, 2016 this customer was charged for the Coffee and Garcinia product; and by doing do the customer was registered as an auto delivery customer.  Since, we had not received any communication from the customer to our support center at this time with any concerns on their account.
When Carrie contacted the Customer Service support about cancelling her account, per her request on March 28, 2016, the customer service department implemented that no additional charges would be applied to her account as requested.
After reviewing the customer account along with this complaint, we have issued the customer a refund for product Garcinia was issued on April 12, 2016 in the amount of $69.00.
 
Refunds are made to the source of the original payment, and processing generally takes 4 to 5 business days. 
 
Unfortunately, there will be no additional refund issued to this customer due to our 30-day return policy. According to our records the customer has pass the allotted time frame.
 
We hope this will satisfy her concerns as well abide by our policies.
 
Client Channel Services 
a service offered by Chargebacks911.comState Dispute Response Processing

Complaint ID# [redacted]To Whom It May Concern:We are disappointed that this customer is unhappy with her experience with our company and we are diligently working towards a resolution regarding this complaint.[redacted] places her order for the product Garcinia and Coffee on February 5, 2016. The customer paid shipping fees at this time for a 30-day supply of the product Garcinia and Coffee and receiving a 14-day trial period.The “Free Trial” pertains to the time we are allowing our customers to use our product before their commitment to purchase the product, not for the actual product.  During their initial trial, customers who are unsatisfied with the product are free to call our customer service agents to cancel within the trial period without ever being charged the purchase price. Customers are also free to call into our customer service center and have their trials extended if they feel they need more time to review the potential benefits of its use before they commit.Our customer service number is made available to the consumer right after their initial purchase, as we send an order confirmation email to the email address they used to order their trial.  We also have the number disclosed on the packing slip and brochure that accompanies the product when it is shipped, our website, and the number is also located on the product itself. The terms and conditions are also made available via our website, and there is a click-accept terms and conditions box during the checkout process that links the consumer directly to the terms and conditions for further review before their purchase commitment.Customers enrolled in our Membership Program have the opportunity to cancel their Memberships at any time, and return the product to our warehouse for a full refund, no questions asked.  We also provide partial refunds to consumers that are not satisfied with our products, or don’t wish to be enrolled within our Membership program, but wish to keep the product anyway. Our customer service center is available 24-7 including holidays. On February 15, 2016 this customer was charged for the Garcinia product and on February 20, 2016 charged for Coffee product and by doing do the customer was registered as an auto delivery customer.  Since, we had not received any communication from the customer to our support center at this time with any concerns on their account.When [redacted] contacted the Customer Service support about cancelling her account, per her request on February 20, 2016, the customer service department implemented that no additional charges would be applied to her account as requested.After reviewing the customer account, we found the customer was issued a refund for both products. A refund for the product Garcinia in the amount of $38.71, issued on February 15, 2016. A partial refund was issued for product Coffee in the amount of $44.00 also issued on February 15, 2016.Unfortunately, there will be no additional refund issued to this customer due to our 30-day return policy. According to our records the customer has pass the allotted time frame.We hope this will satisfy her concerns as well abide by our policies.Client Channel Services a service offered by Chargebacks911.comState Dispute Response Processing

To Whom It May Concern:We are reaching out to our customers who have issued Revdex.com complaints and did not receive a satisfactory resolution. We are regretful that we have not been able to provide you with a satisfactory customer experience. Know that your feedback is collected in our efforts to improve...

our policies moving forward.After reviewing the customer account; we’re reaching out to issue the customer the following refunds in the interest of amicable resolution:• $89.00Please verify if the information we have is current to allow us to mail a paper check for the amount. Upon confirmation, we will send your refund. Expect the check to arrive within 10 to 12 business days. See the address we have on file below:• [redacted], [redacted], [redacted]We hope this will satisfy the customer's concerns as well abide by our policies. Our interest in resolution is genuine. Please contact us at [redacted] to contact us directly.Regards,[redacted]Dispute Resolution Agent

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thanks so much for your response. Attached you will find a letter that I have sent the company, with the only address I have, and an email from them refunding my $44.00. You will note there is no company information, only a customer service number. I do have another phone number #[redacted] that...

my bank gave me when my money was withdrawn from them. Hoping that this information will be of assistance to you. Please let me know if you get any action. Again thanks, [redacted]