To Whom this Concerns:We ran a service call through [redacted] on 11/17/at property [redacted] ** [redacted] The pool pump motor was not working We found the motor to be completely rusted out, in our professional opinion, the water damage to the motor was caused from the run-off water from the roof line that sits directly above the pump (Please see pictures attached to support our findings) Mr [redacted] contacted us immediately after, he left messages on 11/17/for Jennifer Jennifer was out of the office on Tuesday and did return his call Wednesday morning when she returned When she spoke to Mr [redacted] on 11/18/15, he insisted that we call AHS back and change our diagnosis so his home warranty would approve the claim Jennifer explained to him that after reviewing the photos, she agreed with her technicians findings and would not be calling into AHS to change their diagnosis She informed MrD [redacted] that if he didn’t agree with our findings he was entitled to a second opinion through AHS
To Whom this Concerns:We ran a service call through [redacted] on 11/17/at property [redacted] ** [redacted] The pool pump motor was not working We found the motor to be completely rusted out, in our professional opinion, the water damage to the motor was caused from the run-off water from the roof line that sits directly above the pump (Please see pictures attached to support our findings) Mr [redacted] contacted us immediately after, he left messages on 11/17/for Jennifer Jennifer was out of the office on Tuesday and did return his call Wednesday morning when she returned When she spoke to Mr [redacted] on 11/18/15, he insisted that we call AHS back and change our diagnosis so his home warranty would approve the claim Jennifer explained to him that after reviewing the photos, she agreed with her technicians findings and would not be calling into AHS to change their diagnosis She informed MrD [redacted] that if he didn’t agree with our findings he was entitled to a second opinion through AHS