Green Dragon Health

Thank you for mediating this consumer complaint from our customer, ID: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: www.deltapuremango.comAccording to our records, our customer ordered our products (the Delta Pure Mango cleanse) on a day trial basis back on 01/05/and paid the shipping and handling fees of $Her trial expired on 01/22/and due to the fact that she did not cancel her trial she was charged $and her autoship program took effect.Customer contacted our Customer Service on 01/23/and requested for her subscription to be cancelled which we didOur records also indicate that the trial product was delivered to customer.We feel for our customer’s concerns and do apologize for the inconvenience, thus as requested will be providing a full refund of $and $Refunds should reflect on customer’s account within to business days.Please relay this information to our customer, and feel free to let us know if you should have any further questions.-- [redacted] [redacted] [redacted]

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Unfortunately it seems this not a customer of ours,as we do not sell the mentioned... product.Please provide us with an order id and make sure the customer’s complaint is being forwarded to the correct business.We appreciate your understanding.

Thank you for mediating this consumer complaint from our customer, ID: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge
the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: www.deltapuremango.comAccording to our records, our customer ordered our products (the Delta Pure Mango cleanse and the True Grade Garcinia) on a day trial basis back on 01/12/and paid the shipping and handling fees of $and $She called our Customer service on 01/12/and stated that she didn’t want the Delta Pure Cleanse and requested to cancel that order which we did, but she wanted to keep the trial for the True Grade GarciniaHer trial expired on 01/27/and because she didn’t cancel her account she was charged the full price of $84.52Customer contacted our Customer Service on 01/27/and requested for her subscription to be cancelled which we did.We feel for our customer’s concerns and do apologize for the inconvenience, thus as requested will be providing a full refund of $Refund should reflect on customer’s account within to business daysPlease relay this information to our customer, and feel free to let us know if you should have any further questions.--*** *** ***
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Thank you for mediating this consumer complaint from our customer, ID: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the
terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information: www.deltapuremango.comAccording to our records, our customer ordered our products (the Delta Pure Mango cleanse and the True Grade Garcinia) on a day trial basis back on 01/12/and paid the shipping and handling fees of $and $She called our Customer service on 01/12/and stated that she didn’t want the Delta Pure Cleanse and requested to cancel that order which we did, but she wanted to keep the trial for the True Grade GarciniaHer trial expired on 01/27/and because she didn’t cancel her account she was charged the full price of $84.52Customer contacted our Customer Service on 01/27/and requested for her subscription to be cancelled which we did.We feel for our customer’s concerns and do apologize for the inconvenience, thus as requested will be providing a full refund of $Refund should reflect on customer’s account within to business daysPlease relay this information to our customer, and feel free to let us know if you should have any further questions.--*** *** ***
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Thank you for mediating this consumer complaint from our customer, ID: [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the...

terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: www.deltapuremango.comAccording to our records, our customer ordered our products (the Delta Pure Mango cleanse) on a 14 day trial basis back on 01/05/2016 and paid the shipping and handling fees of $5.95. Her trial expired on 01/22/2016 and due to the fact that she did not cancel her trial she was charged $81.53 and her autoship program took effect.Customer contacted our Customer Service on 01/23/2016 and requested for her subscription to be cancelled which we did. Our records also indicate that the trial product was delivered to customer.We feel for our customer’s concerns and do apologize for the inconvenience, thus as requested will be providing a full refund of $81.53 and $5.95. Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer, and feel free to let us know if you should have any further questions.--[redacted] [redacted] [redacted]

Thank you for mediating this consumer complaint from our customer, ID: [redacted] 12.8px; font-family: sans-serif;">Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: www.deltapuremango.comAccording to our records, our customer ordered our products (the Delta Pure Mango cleanse) on a 14 day trial basis back on 01/05/2016 and paid the shipping and handling fees of $5.95. Her trial expired on 01/22/2016 and due to the fact that she did not cancel her trial she was charged $81.53 and her autoship program took effect.Customer contacted our Customer Service on 01/23/2016 and requested for her subscription to be cancelled which we did. Our records also indicate that the trial product was delivered to customer.We feel for our customer’s concerns and do apologize for the inconvenience, thus as requested will be providing a full refund of $81.53 and $5.95. Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer, and feel free to let us know if you should have any further questions.--[redacted]
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Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Unfortunately it seems this not a customer of ours,as we do not sell the mentioned...

product.Please provide us with an order id and make sure the customer’s complaint is being forwarded to the correct business.We appreciate your understanding.