Green Eagle Overseas Crating & Shipping Corp.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Check was received by me Oct 17thI have not cashed it yetI assume it will clear [redacted]

Complaint: [redacted] I am rejecting this response because:From: Carla [redacted] [mailto:m [redacted] @yahoo.com] Sent: Monday, April 24, 8:PM To: Customer Relations Subject: Re: ID # [redacted] Bankers Life Dear Revdex.com: I am rejecting Bankers Life response to my complaintSeven business days have passed and Bankers Life has (not) contacted meFurthermore, after some recollection, the agent involved (Dan) misled meDan did not mention that the home health policy has a fixed dollar amountDan gave the impression that the funds were unlimited as long as I pay the monthly premium As Dan promised, I would like to choose my own caregiver; I would like my deductible back bc pages of the contract were withheld from me; I would like to report policy fraud bc I was not aware of the fixed dollar amount Sincerely, Edna ***

Bankers Life and Casualty CompanyPO Box 1916Carmel IN 46082-1916 October 20, 2016 Revdex.com of Chicago and Northern IllinoisNWabash, Suite 3120Chicago, IL 60611-7621 VIA: Revdex.com Portal RE: Bankers Life and Casualty
Company Consumer: *** *** Case Number: *** To Whom It May Concern: This letter is in response to your correspondence received in our office on October 11, 2016, concerning the above-referenced consumerThank you for allowing us the opportunity to address this matter. On October 14, 2016, we contacted the consumer by telephone and apologized for the delay and informed him that we had processed his refund on October 12, 2016. We want to assure you of our continued commitment to provide the best possible customer service. If you have any questions, or if we may be of further assistance, our office can be reached by calling (800) ***. Sincerely, *** ***Consumer Relations

Initial Business Response /* (1000, 6, 2015/09/18) */
Bankers Life and Casualty Company
***
September 18,
Revdex.com of Chicago & Northern ***
NWabash Avenue Suite
Chicago, IL XXXXX-XXXX
VIA: Revdex.com Online Complaint System
RE:
Bankers *** and Casualty Company
Complainant:***
Case Number: ***
Reference Number: XX-XXXX-XXXXXXXX-X-XXX
To Whom It *** Concern:
This letter is in response to your email received in our office on September 9, Thank you for the opportunity to research this matter
In compliance with state and federal privacy laws, we are required to restrict access to information in our files and may not disclose such information to other persons, except as authorized in writing or otherwise permitted by lawWe have provided a detailed response directly to the policyownerOur records do not reflect that we have authorization to respond directly to the complainant***
We want to assure you of our continued commitment to provide our customers with the best possible serviceIf we may be of further service, please contact our customer service department at (XXX) XXX-XXXX
Sincerely,
***
Consumer Relations
Initial Consumer Rebuttal /* (3000, 8, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am the daughter of the policy holder and Bakers have been taking the $funds from my account at *** Credit Union, and was given the OK from my mother to contact Revdex.com regarding our complaintBankers should be the one to contact the policy holder to get her OK to respond to my Revdex.com ComplaintI will be contacting the *** Department of Insurance to file and complaint with them, since Bankers doesn't want to respond directly to me the complainant
Final Business Response /* (4000, 10, 2015/09/28) */
Contact Name and Title: ***
Contact Phone: 312/XXX-XXXX
Contact Email: ***@banklife.com
Our records show that when *** Register-*** & *** telephoned our Call Center on 8/31/15, *** was made aware that we needed the 3rd Party Authorization to provide her with any information about this policyWe do not find that either *** or *** requested us to send an Authorization form at that timeAs we did not have authorization to provide *** with any addtional information, we responded directly to *** with the information *** requested on September 18,

Bankers Life and Casualty Company Policy Benefits Dept• PO Box Carmel IN 46082-• Telephone: (800) 621-bankers.com April 14, Revdex.com NWabash, Ste
Chicago, IL 60611- Insured: EDNA *** Reference Number: *** We are in receipt of correspondence dated and received by our office April 14, regarding the insured named aboveThank you for bringing this matter to our attention As we do not have HIPAA authorization on file to respond to the Revdex.com, we will be responding directly to the insured regarding this matter Sincerely, Allison *** Consumer Relations Department Bankers Life and Casualty Company FAX: (312) 396-

Bankers Life and Casualty Company Policy Benefits Dept• PO Box Carmel IN 46082-• Telephone: (800) 621-bankers.com December 16, Revdex.com N
Wabash, SteChicago, IL Insured: JAMES *** Policy Number: *** Reference Number: *** We are in receipt of correspondence received by our office December 16, regarding the insured named aboveThank you for bringing this matter to our attention As we do not have HIPAA authorization on file to respond to the Revdex.com, we will be responding directly to the insured regarding this matter Sincerely,
*** Hart Consumer Relations Department Bankers Life and Casualty Company FAX: (312) 396-

[redacted] Liife IInsurance CompanyPO Box 305017 Phone: [redacted]Nashville TN 37230-5017 Fax: [redacted]December 30, 2016VIA Electronic DeliveryRevdex.comOf Chicago & Northern Illinois, Inc.330 North Wabash Avenue, Suite 3120Chicago, IL 60611Case Number: [redacted]To Whom It May...

Concern:This letter is in response to your December 8, 2016 correspondence regarding the abovereferenced case number. This matter was referred to our attention for review andresponse. We appreciate the opportunity to respond.We believe this matter was satisfactorily resolved with Mr. [redacted] by the payment ofpolicy benefits as requested.Keeping policy information secure and private is one of our top priorities. In compliancewith state and federal privacy laws, we are required to restrict access to policyinformation to the owner of the policy. We are allowed to disclose information only asauthorized in writing by the policy owner, or as otherwise permitted by law. Because wehave not received written authorization from the policy owner to disclose information toyou, we cannot provide you any information on the policy, but this was resolved directlywith Mr. [redacted].If you have any questions, please call the Client Service Center at the number above,Monday through Friday from 8:00 AM to 5:00 PM Central Time.Sincerely,Client Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you Revdex.com so much for helping to solve this matter.
Sincerely,
[redacted]

Bankers Life and Casualty Company PO Box 1916Carmel IN 46082-1916   August 29, 2016   Revdex.com of Chicago and Northern Illinois330 N. Wabash, Suite 3120Chicago, IL 60611-7621  VIA: Revdex.com Portal  RE:  Bankers Life and Casualty...

Company        Consumer: Sondra [redacted]        Case Number: 11619567  To Whom It May Concern:             This letter is in response to your correspondence received in our office on August 9, 2016. Thank you for the opportunity to research this matter. We have responded directly to the complainant Sondra [redacted].  We want to assure you of our continued commitment to provide our customers with the best possible service.  If we may be of further service, please contact our customer service department at (800) 621-3724, extension 68413. Sincerely,  Nina [redacted] Consumer Relations

Response has been sent directly to PH.  A copy is attached

September 7, 2016Good Morning,Insured:Shirley [redacted] Policy Number: [redacted] Reference Number: [redacted] and [redacted]  We responded directly to the Mike [redacted] on August 19, 2016, under the reference number [redacted].    Thanks,  [redacted]...

 Long-Term Care Consumer Relations Department Bankers Life and Casualty Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have completed our review and addressed the concerns raised by the insured in a correspondence directly to her on 2/24/2016. Thank you.

Complaint: [redacted]
I am rejecting this response because:From: Carla [redacted] [mailto:m[redacted]@yahoo.com] Sent: Monday, April 24, 2017 8:25 PM To: Customer Relations <[email protected]> Subject: Re: ID # [redacted] Bankers Life Dear Revdex.com: I am rejecting Bankers Life response to my complaint. Seven business days have passed and Bankers Life has (not) contacted me. Furthermore, after some recollection, the agent involved (Dan) misled me. Dan did not mention that the home health policy has a fixed dollar amount. Dan gave the impression that the funds were unlimited as long as I pay the monthly premium.  As Dan promised, I would like to choose my own caregiver; I would like my deductible back bc pages of the contract were withheld from me; I would like to report policy fraud bc I was not aware of the fixed dollar amount. 
Sincerely,
Edna [redacted]

Complaint: 11619567
I am rejecting this response because: Kelly [redacted] lied and Bankers life is condoning it and covering it up. The aggressive nature of the business has never been reported before because people eventually give in or blow up. I just moved her from out of town and some strange man take it upon himself to show up at my home unannoumced, he wasn't invited, he saw it annoued me, he was told no, and we went with someone else, tried to sell me anyway before he decides to leave and yet the harassing calls continued. Make no mistake, I know it was him and no one else and when he finally heard my voice,  he didnt say sorry, it was a mistake, I didnt mean to call, he knew who he was calling, he addressed me by my name and he heard the irritaion in my voice when he said this is Kelly, I knew who he was, I knew the number and he said sorry, I wont bother you. Je was hoping to get my husband again. This kind of brutal tatic of forceful saling has got to stop just because he has a bad week or need numbers. In the end its the company that loses you have customers that dont pay! I am prepared to get legal for 5 times the amouny and believe me I have the evidence and will take a lie detector. Mr. [redacted] is not telling the truth, Judy when I spoke with her said ahe would put me on the DNC list and I form Heather amd she would call me, and since that day, I have yet to hear from Heather.....Bankers Life is not repitable nor integrible and bullying seems to be apart of their training and I am going to make it known.
Sincerely,
Sondra [redacted]

Bankers Life and Casualty CompanyP O Box [redacted]Carmel IN [redacted]   March 27, 2017   Revdex.com of Chicago and Northern Illinois330 N. Wabash, Suite 3120Chicago, IL 60611-7621  VIA: Revdex.com Portal  RE: Bankers Life and Casualty...

Company       Consumer: [redacted] E. [redacted]       Case ID Number: [redacted] To Whom It May Concern:             This letter is in response to your inquiry received in our office on March 17, 2017.  Thank you for the opportunity to respond. Generally, loans are made by a policyholder against the cash value of a policy held with the Company.  We have reviewed our records, and we are unable to locate a policy or application issued to the consumer.  On March 20, 2017, we contacted Mr. [redacted] and he confirmed that he had no coverage with Bankers Life and Casualty Company.   We wish to inform you that the checks issued to the consumer were not issued from our Company; therefore, no refund is due.   We want to assure you of our continued commitment to provide our customers with the best possible service.  If we may be of further service, please contact our customer service department at (800) [redacted]. Sincerely,  [redacted]Consumer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,  Check was received by me Oct 17th. I have not cashed it yet. I assume it will clear.
[redacted]

Bankers Life and Casualty Company        Policy Benefits Dept. • PO Box 1902 Carmel IN 46082-1902 • Telephone: (800) 621-3724 bankers.com       April 13, 2017       Revdex.com 330 N. Wabash, Ste. 3120...

 Chicago, IL 60611-7621   Insured: KATHLEEN V. [redacted] Reference Number: 12099526   We are in receipt of correspondence dated and received by our office April 13, 2017 regarding the insured named above. Thank you for bringing this matter to our attention.   As we do not have HIPAA authorization on file to respond to the Revdex.com, we will be responding directly to the insured regarding this matter.   Sincerely,                                    Allison [redacted] Consumer Relations Department Bankers Life and Casualty Company FAX:  (312) 396-5952