Initial Business Response /* (1000, 7, 2016/07/26) */
Forest River will honor all warranty concerns as simply need to contact *** *** at XXX XXX XXXX and he can assist in all repairs needed
Initial Consumer Rebuttal /* (3000, 9, 2016/08/03) */
(The consumer indicated he/she DID NOT
accept the response from the business.)
I've called Mr *** *** on Thursday July 28th and left a message on his voicemailHaving no response on Friday July 29th I called again and left another voicemailToday is Wednesday August 3rd and I have yet to get at least a phone call back!!!! We have replaced the tires on our Forrest River Wildwood and found that a total of of the original tires had bubbles in the sidewalks*** out of pocket,on a new travel trailer to make it safe to tow!!
Final Business Response /* (4000, 11, 2016/08/05) */
We will reach out to customer via email as cell phone number not validForest river can be contacted with live person at XXX XXX XXXX
Initial Business Response /* (1000, 12, 2017/03/03) */
Thank you for contacting Columbus Customer ServiceForest River Inc(Warrantor) warrants the original consumer purchaser only, when purchased from an authorized Forest River Incdealer for a period of (1) year from the date of purchaseThis
warranty was upheld
Once the (1) year warranty has expired we as the manufacture are not required to be involved in repairs, modifications, additionsWith that said we are unable to satisfy the request made by the customerWe will be most happy to assist the customer with finding a service center, and will be willing to speak with the service center/technician and provide technical troubleshooting if the customer should decide to take the RV to be inspected for repair
Thank you very much for your time
Sincerely,
*** ***
Customer Service Manager
Initial Consumer Rebuttal /* (3000, 14, 2017/03/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not about warranty issue this is an ethical and safety issueForest River has admitted the flaw in the structure of the floor and has repaired many original owners unitsI have names of people who have these units that will confirm thatMy complaint is that Forest River, in order to cuts costs,has created a product that is structurally not soundWe have only had this unit months and it was only a year old when we purchased itThey need to recall or fix "ANYONES" unit that is having soft floor issues as a good customer relations policy now and in the future!
While we regret that Mr*** has had any issues with his unit, we would not consider replacement at this time.? We will be contacting Mr*** to assure that all repairs have been made and see if there is anything else we can do
Thank you for your letter to Forest River concerning Mr***s Cherokee TrailerWe are sorry to hear of the problems that he has experienced with his axleWe were not aware of this situation until nowWe are more than happy to get involved and assist the customer and dealer with getting this
resolved in a timely mannerWe will have a member of our Customer Service Team reach out to the dealer and see how we can assistWe will also ask our Owner Relations department to contact the customer to see if they need any additional assistance We appreciate the opportunity to help! Thank you Michael ** *** Forest River, Inc
Initial Business Response /* (1000, 5, 2017/01/20) */
We have looked into the [redacted]'s concern and although we do understand their concern their year limited warranty expired on November 29th, Prime Time must respectfully decline any assistance with this repair
Initial Consumer
Rebuttal /* (3000, 7, 2017/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not a warranty issue, but a factory issueThe factory used a faulty product and hundreds of RV owners are now experiencing unacceptable paint fadingThis not only calls into question the credibility of the company, it makes the company look really bad when potential customers see the product on the road or in campgrounds and question the owner about the bad paint jobAllowing this faulty paint job to remain unresolved on RVs that are less than years old will cause the company to lose returning customers as well as potential new customersWe have a very popular blog about our travels, where we also conduct product reviewsOur blog reaches tens of thousands of potential customers per month and we are often asked to make recommendations on RVsWe will use our channels to warn others about this paint problem and how the company is unwilling to resolve itThis issue is not a warranty issue, but would fall more applicably into a recall of sorts, as it is clearly a factory problemPrimeTime/Forest River needs to seriously reconsider its stance on this issue and make it right
Initial Business Response /* (1000, 7, 2016/04/18) */
Good Morning and thank you for allowing us to respond to Mr[redacted]'s concerns with his trailerForest River's position at this time is to offer a plant repair for the problems listed with his trailerWe feel that this is the best way to correct
and bring closure to the list of concerns with the trailer
The appointment date given was the soonest date available, we would be happy to bring back sooner if there is a cancellation and another date opens up
The only reason that [redacted] was offered was because the dealership that the customer had purchased from called and asked if we would consider putting money towards a rebate and customer was considering trading in the trailer
Please contact me if you have any questions
Thanks
[redacted]
Initial Business Response /* (1000, 13, 2016/05/25) */
The wiring was repaired by the selling dealer, it is working and fully functionalIt was returned to Forest River as a courtesy to the customer to inspect all wiring as well as deodorize by an independent companyWe can not replace the unit
We are assuring all is right and safe prior to returning the unit
Initial Business Response /* (1000, 6, 2017/04/25) */
Thank you for your email concerning Mr***'s trailerAccording to our records the unit was purchased with a year factory warranty starting on 3-25-and ending 3-25-During this period we do not ever show the dealer reaching out
to us to discuss or bring to our attention any factory defects on the unit
Even though the unit is currently out of factory warranty, we are not opposed to assisting the customer with repairs to factory defectsWe would just need him to contact a Forest River dealer and make an appointment for the unit to be looked atThe repair center will know the process for contacting the warranty department at Forest River and getting the authorization for repairs
unfortunately we are not able to honor the request for lost time and missed trips and would not be able to provide the customer with ***
however our offer to repair factory defects is there to the customer for the next days
Thank you for your time
Initial Consumer Rebuttal /* (3000, 8, 2017/04/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do no accept the response from forest river due to the pure fact that I have tried to contact them a total of times (call records to prove) with zero response from the warranty department, until now with a Revdex.com filing
the camper is indeed now out of warranty and that I why I have now made a Revdex.com complaint because the camper was sold with a year warranty that forest river failed to stand behind
I am not asking for money in replacement for missed time that we have not been able to use our junk campersimply the money in value of parts I have needed to put in replacement, a approximated cost of a year warranty (because forest river has failed to stand behind their warranty program), and the loss in value due to water damage and not having rear heat
forest river now saying that they will take care of the junk camper is useless to me because I have already needed to repair the issues on my own, or be stuck with a junk un-useable camper
after phone calls, no warranty backing from forest river, and a large fire hazard within the camper forest river now feels the need to help after the camper is fixed (with the exception of the rear heat issue, which is major)
with phone calls over a total of year I feel that it is only right that I get a partial refunded amount of what I have paid for this horrible unit due to the main points I have stated aboveunless forest river would like to take this one back and give me a new camper in replacement of iti am open to that as well
thank you
Final Business Response /* (4000, 10, 2017/05/01) */
We are sorry Mr.*** is not happy with our offerWe are more than willing to repair any and all factory defects on his trailer and stand behind the productIf he should change his mind our offer stands and we are ready and eager to move forward on this
Thank you
Initial Business Response /* (1000, 5, 2016/11/21) */
Thank you for your letter concerning *** ***'s trailerWe are sorry to hear of the problems with the Air Conditioner on her trailerWe will be reaching out to the customer and also with the Air Conditioner manufacture so we can get
things resolved for herWe appreciate you reaching out to us and giving us the opportunity to assist our customer
Initial Business Response /* (1000, 7, 2016/07/26) */
Forest River will honor all warranty concerns as simply need to contact *** *** at XXX XXX XXXX and he can assist in all repairs needed
Initial Consumer Rebuttal /* (3000, 9, 2016/08/03) */
(The consumer indicated he/she DID NOT
accept the response from the business.)
I've called Mr *** *** on Thursday July 28th and left a message on his voicemailHaving no response on Friday July 29th I called again and left another voicemailToday is Wednesday August 3rd and I have yet to get at least a phone call back!!!! We have replaced the tires on our Forrest River Wildwood and found that a total of of the original tires had bubbles in the sidewalks*** out of pocket,on a new travel trailer to make it safe to tow!!
Final Business Response /* (4000, 11, 2016/08/05) */
We will reach out to customer via email as cell phone number not validForest river can be contacted with live person at XXX XXX XXXX
Initial Business Response /* (1000, 12, 2017/03/03) */
Thank you for contacting Columbus Customer ServiceForest River Inc(Warrantor) warrants the original consumer purchaser only, when purchased from an authorized Forest River Incdealer for a period of (1) year from the date of purchaseThis
warranty was upheld
Once the (1) year warranty has expired we as the manufacture are not required to be involved in repairs, modifications, additionsWith that said we are unable to satisfy the request made by the customerWe will be most happy to assist the customer with finding a service center, and will be willing to speak with the service center/technician and provide technical troubleshooting if the customer should decide to take the RV to be inspected for repair
Thank you very much for your time
Sincerely,
*** ***
Customer Service Manager
Initial Consumer Rebuttal /* (3000, 14, 2017/03/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not about warranty issue this is an ethical and safety issueForest River has admitted the flaw in the structure of the floor and has repaired many original owners unitsI have names of people who have these units that will confirm thatMy complaint is that Forest River, in order to cuts costs,has created a product that is structurally not soundWe have only had this unit months and it was only a year old when we purchased itThey need to recall or fix "ANYONES" unit that is having soft floor issues as a good customer relations policy now and in the future!
While we regret that Mr*** has had any issues with his unit, we would not consider replacement at this time.? We will be contacting Mr*** to assure that all repairs have been made and see if there is anything else we can do
Thank you for your letter to Forest River concerning Mr***s Cherokee TrailerWe are sorry to hear of the problems that he has experienced with his axleWe were not aware of this situation until nowWe are more than happy to get involved and assist the customer and dealer with getting this
resolved in a timely mannerWe will have a member of our Customer Service Team reach out to the dealer and see how we can assistWe will also ask our Owner Relations department to contact the customer to see if they need any additional assistance We appreciate the opportunity to help! Thank you Michael ** *** Forest River, Inc
Initial Business Response /* (1000, 5, 2017/01/20) */
We have looked into the [redacted]'s concern and although we do understand their concern their year limited warranty expired on November 29th, Prime Time must respectfully decline any assistance with this repair
Initial Consumer
Rebuttal /* (3000, 7, 2017/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not a warranty issue, but a factory issueThe factory used a faulty product and hundreds of RV owners are now experiencing unacceptable paint fadingThis not only calls into question the credibility of the company, it makes the company look really bad when potential customers see the product on the road or in campgrounds and question the owner about the bad paint jobAllowing this faulty paint job to remain unresolved on RVs that are less than years old will cause the company to lose returning customers as well as potential new customersWe have a very popular blog about our travels, where we also conduct product reviewsOur blog reaches tens of thousands of potential customers per month and we are often asked to make recommendations on RVsWe will use our channels to warn others about this paint problem and how the company is unwilling to resolve itThis issue is not a warranty issue, but would fall more applicably into a recall of sorts, as it is clearly a factory problemPrimeTime/Forest River needs to seriously reconsider its stance on this issue and make it right
Initial Business Response /* (1000, 7, 2016/04/18) */
Good Morning and thank you for allowing us to respond to Mr[redacted]'s concerns with his trailerForest River's position at this time is to offer a plant repair for the problems listed with his trailerWe feel that this is the best way to correct
and bring closure to the list of concerns with the trailer
The appointment date given was the soonest date available, we would be happy to bring back sooner if there is a cancellation and another date opens up
The only reason that [redacted] was offered was because the dealership that the customer had purchased from called and asked if we would consider putting money towards a rebate and customer was considering trading in the trailer
Please contact me if you have any questions
Thanks
[redacted]
Initial Business Response /* (1000, 13, 2016/05/25) */
The wiring was repaired by the selling dealer, it is working and fully functionalIt was returned to Forest River as a courtesy to the customer to inspect all wiring as well as deodorize by an independent companyWe can not replace the unit
We are assuring all is right and safe prior to returning the unit
Initial Business Response /* (1000, 6, 2017/04/25) */
Thank you for your email concerning Mr***'s trailerAccording to our records the unit was purchased with a year factory warranty starting on 3-25-and ending 3-25-During this period we do not ever show the dealer reaching out
to us to discuss or bring to our attention any factory defects on the unit
Even though the unit is currently out of factory warranty, we are not opposed to assisting the customer with repairs to factory defectsWe would just need him to contact a Forest River dealer and make an appointment for the unit to be looked atThe repair center will know the process for contacting the warranty department at Forest River and getting the authorization for repairs
unfortunately we are not able to honor the request for lost time and missed trips and would not be able to provide the customer with ***
however our offer to repair factory defects is there to the customer for the next days
Thank you for your time
Initial Consumer Rebuttal /* (3000, 8, 2017/04/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do no accept the response from forest river due to the pure fact that I have tried to contact them a total of times (call records to prove) with zero response from the warranty department, until now with a Revdex.com filing
the camper is indeed now out of warranty and that I why I have now made a Revdex.com complaint because the camper was sold with a year warranty that forest river failed to stand behind
I am not asking for money in replacement for missed time that we have not been able to use our junk campersimply the money in value of parts I have needed to put in replacement, a approximated cost of a year warranty (because forest river has failed to stand behind their warranty program), and the loss in value due to water damage and not having rear heat
forest river now saying that they will take care of the junk camper is useless to me because I have already needed to repair the issues on my own, or be stuck with a junk un-useable camper
after phone calls, no warranty backing from forest river, and a large fire hazard within the camper forest river now feels the need to help after the camper is fixed (with the exception of the rear heat issue, which is major)
with phone calls over a total of year I feel that it is only right that I get a partial refunded amount of what I have paid for this horrible unit due to the main points I have stated aboveunless forest river would like to take this one back and give me a new camper in replacement of iti am open to that as well
thank you
Final Business Response /* (4000, 10, 2017/05/01) */
We are sorry Mr.*** is not happy with our offerWe are more than willing to repair any and all factory defects on his trailer and stand behind the productIf he should change his mind our offer stands and we are ready and eager to move forward on this
Thank you
? I am rejecting this response because:
Initial Business Response /* (1000, 5, 2016/11/21) */
Thank you for your letter concerning *** ***'s trailerWe are sorry to hear of the problems with the Air Conditioner on her trailerWe will be reaching out to the customer and also with the Air Conditioner manufacture so we can get
things resolved for herWe appreciate you reaching out to us and giving us the opportunity to assist our customer