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Green Forest Cleaners

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Green Forest Cleaners Reviews (1)

Response:As customer stated she was fitted by tailor and pants were pinned at desired lengthTailor then hemmed pantsCustomer brought back pants stating they were too longTailor again fitted customer and pinned pants to desired lengthPants were rehemmedAfter picking pants up customer
returned them a third timeThis time I was in the storeShe stated they were now 1/inch too short and I must fix them or refund her the $for the hem as well as purchase a new pair of pants for $I said let's not get ahead of ourselvesLeave the pantsI will have the tailor look at them and see what can be doneI also discovered at this time that customer wanted a regular hem not a "California Hem" As she asked why were these even done this way? I explained to her this was a California Hem which she had asked for but was told again and again it was notI then said I'm not going to argue with you, but if you look it up you will see what a California Hem isLeave the pants and I will see what we can doYou can come back Friday morningI should be hereI spoke with Tailor and was informed this hem could not be reversed or lengthenedCustomer came back to pick up pants Friday and I was not hereAfter trying on pants she left them again and asked that I call herI returned to the store later that morning and called *** backI told her that nothing else could be done with the pantsShe then started yelling at me and said I must buy her new pants and refund the $I then told her I would not and to come get them and I am done with this*** then came in and yelled some more and I asked her to leaveShe threatened to tell everyone and ruin my businessI said do whatever you mustShe then threatened me with the Revdex.comI replied that really doesn't effect meShe then threatened to take me to court and I said that's fineWhatever you want to do, but you have to leave nowShe continued at which point I said I am kicking you out of my store nowYou are not allowed in hereThis was my last contact with ***We hem about pairs of pants at this store a weekRarely a customer will bring a pair back because they are a little longThis is typically due to how they wear them on there waistThey pull them up for a fitting and as they wear them they ride down a little bitWhen this happens we hem them again as a curtesy to the customer just as we did for ***We really go out of our way to keep our customers happy and so whatever we can within the limitation of the garmentMost Tailors won't do this as they feel they pinned the item for the customer and got an approval on the fitting so why should they do the job again for freeWe have already gone out of my way to accommodate ***, but unfortunately this did not work

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