Sign in

Green Grass Lawn & Sprinklers, LLC

Sharing is caring! Have something to share about Green Grass Lawn & Sprinklers, LLC? Use RevDex to write a review
Reviews Green Grass Lawn & Sprinklers, LLC

Green Grass Lawn & Sprinklers, LLC Reviews (11)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: The response to my complaint just shows why they have been unable to fulfill their agreements to service my lawn and landscape and why I have discontinued the relationship To first address the “facts” that the company listed, they have decided to be very selective in the communication they shared While I can appreciate a company dealing with a family emergency, it is not a reason for me to sacrifice simple service Since 2015, I have had to chase the company down for answer, clarification, and fixes to the problems with their serviceCustomer communications received in 2017:#1) 3/20/ Here below is the email message from [redacted] sent into our officeI personally had a family emergency I was dealing with in mid February through early April that tied up all of my timeWe were first focusing on all of our existing customer contract services not bidding any new work until mid MayYou can also see that [redacted] did not ask about a schedule of any services as he stated in his complaint he has been trying to find out schedule of landscape services***, Last year you separated out an area in my landscaping for a garden When you do the landscaping and mulch this year and I wanted to see what the cost would be to clear and dig that that area out and fill it with soil that would be effective for a gardenLet me know.Thanks.The email was sent because I had no response after having a phone call with [redacted] regarding sprinkler work that I wanted them to complete in late January He indicated in January that I would get a call from [redacted] to detail the landscaping work for the season and what could be done for the garden area That call never happened, so nearly months later I followed up with the email.#2) 4/9/Email from [redacted] letting us know about traveling and about sprinkler backflow test notice due date from cityI’ve pasted the actually email which clearly indicates being in discussion about having sprinkler work**, Wanted to let you know that I will be traveling the next weeks and our backflow certificate is due 5/ So, wanted to make sure if you're going to do the sprinkler work and turn on before I get back I just need a couple of days to make sure someone will be here on that day I'll be home for the last week of April if the work won't be done until thenRESPONSE FROM GREEN GRASS4/9/- ***, u are on the schedule [redacted] will be calling Your backflow is outside so no one needs to be home for the testI then received an email from Green Grass stating my sprinkler turn on would by on 5/4, clearly AFTER the date that I indicated it was due This is the response I got back from Green Grass on 4/25.4/25/***: We already tested and sent in your back flow testWe will get back to you on the other projectsThanksThen on 4/I received the following message:***, Regarding the Back flow test I got a message to [redacted] to give you a callJust let the city know you are working with a company and are scheduled to get the test done and they should back off of the due date Regarding the landscape maintenance the crew started on friday with weeding and cutting back the plantsWe'll be back Monday and will continue getting the spring maintenance done The garden area I have you down on the list to get back to you on that, I am out training right now and we haven't started doing any installations yet or time projectsBut i'll get back to you soon on that You are also on the list for the sprinkler work you approvedWe'll be in touch soon when we get a approximate date setThanks.On 4/(Friday) an employee from Green Grass showed up at 4:at my house for landscaping work I asked him about the sprinkler work, the landscaping completion, and the garden area He said he didn’t know the answer on any of it and that [redacted] would need to call me I’d been waiting on calls from [redacted] since January, had never received a schedule or even an invoice from the company on my landscape work, and was constantly reaching out for clarification The next day I got the email above saying that my backflow was never completed While the backflow was completed, I was never told it was, was not given the certificate until I reached out, and it was the latest example of the lack of communication from the company It was also frustrating that my landscaping work did not even begin until the last weekday in April Each year I have been with Green Grass, [redacted] has at some point indicated a family emergency (his Revdex.com response is the first I have heard of the one for this year) and expected me to deal with it as a customer.4/– I Sent the following email to Green Grass in response to Ed letting me know that [redacted] was incorrect and the backflow had in fact been completed Thanks, Ed I appreciate this and that the work was completed Please send me a final invoice for the work that you have completed and discontinue all future work on my property Like I said, you guys do great work Unfortunately, you have been unable to give me the updates, communication, and responses for new work that I need and will match my schedule I made it clear that I would pay the outstanding invoice for the backflow and a reasonable rate for the hour that the employee was at my home I was sent invoices for $(assuming backflow and the hour work), but also invoices that were never sent before and dated back to March for landscaping work that never happened In his response, he indicates:3/1/17- $ (Landscape Maint monthly payment due) Reminder sent 3/9/due on 3/1/Sent again 5/15/Past due4/1/17- $(Landscape Maint monthly payment due) Reminder sent 4/7/due on 4/1/Sent again 5/15/Past dueThis is simply NOT TRUE These “invoices” were never sent, no “reminders” were sent and I continually reached out to understand if my landscaping was going to be treated only to get no response I have all invoice communication deliveries from the company and the last one I have is from January 11th for service from last year and I have communication back with the company clarifying that it was incorrect.I am more than willing to also share all of the email correspondence from last year showing how I have tried to work with the company on bad work they did on my drip sprinkler system replacement After paying almost $2,for a full replacement of my drip lines, I had multiple leaks last year and proved that the lines were not fully replaced I still tried to work with the company on a resolution that would allow the work to continue Just one example below: Sent 9/8/16All, While I appreciate the work you have put in to build your company and have also appreciated the effort you have put into my landscaping, I continue to be disappointed by the struggle you have with listening to your customer I have been very clear with my issues and concerns and you continue to tell me that I am wrongIn the future I would recommend a different tone with customers, especially those that have been very open and honest with their appreciation of your good work However, when I have had issues you have not been as careful and focused on customer service as you were when you changed my landscapingInstead of going through all of the issues, I will just show you one Below I have pasted a portion from Ed's email to me regarding my concern with the fact that, while I paid for an entire drip line replacement and removed, that is not what was done Your openion concerning the landscape drip is not the correct one because we performed the service that was agreed too! We had to take out all the old drip pipe because it was all cut up If you have questions about it you should ask your installer because we discussed it when he was here He left a lot of my old drip line in the ground and when I asked him why he said it was too hard to get out So, connected or not, all of my drip line was not removed Also, the 3rd leak that I had this season (more than I've had in the previous seasons) was at a cut replacement point that I made last year I can take you through my landscaping right now to show to several feet of my old drip line throughout every sectionSo, when I have [redacted] questioning my logic and [redacted] asking me to provide the details of the scope of the work (which [redacted] guaranteed was performed and clearly was not), I lose faith in the partnership and feel that our agreement has been breached That is only one example and this back and forth has gone on for over a month with many moreAs I have asked for several times, please provide me with a full and detailed accounting of my business with you so that I can decide my next steps.After making it clear I would pay the $charge for the backflow and a reasonable amount for the hour landscaping work and nothing else, I sent a check for $to close it The check (attached) is clearly marked final payment and was cashed 6/ The additional invoices they are trying to make me pay for were one, never sent And two, for work that was never done and would have been done weeks ago if they were ever planning it The fact that they never started the work is the reason this issue started To present invoices only after my complaint and dissolution of the relationship and call them “past due” is beyond fraud This company has continually tried to make me pay for work that was not full completed and not follow basic schedules, or even update me on changes A customer should not have to sacrifice service each year because there are convenient personal issues that arise, but are not communicated This is beyond just a simple breach of a contract It is fraudulent business practice and should not be allowed.I have completed our business relationship with the $check clearly marked Final Payment cashed by Green Grass on June 8th and expect no further contact by the company or any collectors for the company regarding the additional invoices that were never earned and are not owed Regards, [redacted] ***n

We have thoroughly reviewed the account since the beginning of serviceI have uploaded a statement of customer's account from 5/31/to currentUpon the review we did find one duplicated mowing charge for $on 5/13/(Which is something that was not included in any monthly payment amount billed)We have entered a credit for this charge on 6/15/The credit card charge backs to us have been entered back into MrsS [redacted] 's account showing she still owes the balances disputed with her credit card companyThe payments that MrsS [redacted] claims we are not accounting for are shown in the statement attachedAt the time 12/4/the $payment was made there was a balance outstanding in the account of $The payment made of $was applied to the account and applied to open invoices first and remained as a credit to be applied to the next invoices added to the accountWe really encourage against prepaying for a season due to varying costs, labor and materials needed to do a quality jobAs outlined in our contract terms we do not show a prepayment option (we only show auto pay and check pay as the payment options) It is clear in the agreement terms that additional labor and materials supplied/required to complete service to expected quality or any alteration or deviation from services outlined in the signed agreement would be seperately billed from monthly paymentsWe send out periodic statements showing balances owed on the account and also always email every invoice after it's created in the account weather paid or still openThe payments made after 12/4/were run by our office to the card on file given to us by MrsS [redacted] In Mid June there was a balance owed of over $and a payment was run by our office to the card on file and the paid invoices were then emailed to MrsS [redacted] The services and invoices paid by the Mid June payment were in fact monthly payments due as part of the signed agreement as well as additional service charges surrounding Spring lawn renovation extra labor and materials installed over and above the spring March & April monthly paymentsWe did not receive any complaints from MrsS [redacted] regarding these charges or payment run on her cardThe payment of $was also ran by our office against lawn treatment invoices for $each and fall monthly payment of $Again these paid invoices were emailed after the payment was applied showing paid to MrsS [redacted] Ed who helps with collections and manages the sprinkler service work in our businessCalled to follow up with MrsS [redacted] regarding the disputed credit card charges on her account which were chargedback to Green Grass accountI, Eric got on the phone to try to walk through the services, contract terms and charges but was not allowed to explain as I was interrupted every time I tried to explain items to themAnd was hung up on and told they didn't want to talk with meThe 1st times MrsS [redacted] called to inquire about the charges I do agree I was unavailable due to personal circumstances beyond my controlSo considering that we would be happy to credit the $chargeback fees added to their account since they couldn't get an explanation at the time they inquired about itRegarding the leaf clean MrsS [redacted] claims to not authorized this work and also states we didn't perform the clean up is an actual lieOn the previously uploaded signed platinum agreement it shows that the leaf debris spring and fall clean up are part of the contract so that is authorization to perform the service, on the signed agreement it also shows that man hrs is included in the spring monthly payments and man hrs is included in the fall monthly paymentsAny additional man hours required to complete the service are billed @ $48/man hour You see on the attached account statement that we spent man hours in Fall of 2015, man hrs in the spring of and man hrs in the Fall of (due to the backyard landscape work they had installed created an environment that our large mulching and bagging mowers could not access anymoreThat made the work more than twice as difficult and all the work (most of the work is needed in the back yard) and had to be done by hand and bagged up and hauled off and diposed of, in previous services spring of and fall of we used our big mowers and were able to mulch up a lot of the leaves substantially reducing the amount that had to be bagged up and hauled off the property, which makes a much faster jobWe have an email from MrsS [redacted] sent to [email protected] asking how much she owed for the Fall clean upThis email was sent 12/18/So I believe that MrsS [redacted] s claim to us not having done the work is obviously incorrect and also the claim to have not authorized it is not correct eitherAnd again referring to the signed lawn agreement the leaf clean up is also outlined in there and also the extra $48/man hr is outlined in the signed agreement as well I have uploaded the job records filled out by the mowing crew leader who performed the day leaf clean upTook most of day for guys and half of another for guys to completeThese job records are records that are filled out every day by our crew leaders and turned in the next morning to managers for billingThese job records show the time they were there working corresponding to the invoiced amountsWe have tried to address the customers questions about the charges and were unsuccessful and not permitted to do so in our last conversationWe were hung up on twiceWe have tried our best to explain and be detailed and routine with our billing and we always send invoices out after they are created and have resent everything again in questionThere is a signed agreement in place and outlines extra costs and how they will be billed, we have all the records from the field technicians to back up all the charges/invoices created in MrsS [redacted] s accountAll billing/invoicing is always created from agreements in place and job record information turned in by the field technicians for billing We need to be paid for the statement balance attached as soon as possibleBefore it's turned over to collections and they would be collecting for the attorney fees or collection company fees (this is outlined in agreement terms)At this point if balance is paid quickly then we will not add interest to the account given the circumstances of MrsS [redacted] 's inability to reach us for an explanation of chargesWe have nothing in writing from the customer not wanting us to complete fall clean up

In response to the amounts owed by customer, charged to customer's credit card given to Green Grass for payments, and amounts disputed by customer totaling $ Which is different amountsI will outline responses related to each of the amounts customer disputed with the credit card
company and we were chargedback forWhich we now have disputed and opened a case for the credit card company to review and decide weather or not we should have the money back based on submitted documentation, job records, invoices, contracts, etc. #1) Amount disputedHere is explanation submitted to credit card company in response to this disputed amount. I am Eric W*** owner of Green Grass lawn & SprinklersWe are challenging the chargeback and others following this emailWe contracted with the customer for lawn care services at the platinum level package without mowing service you shall see on the attached signed contractThe contract was put in place in August In which the terms show it will renew for the same terms and services the following year The agreement 2nd page also outlines the customer to select a method of payment for the agreementThis customer selected the auto pay optionThe Auto pay option is to have a card on file that we run against charges in their account and then send them the paid invoicesAnd as stated in the terms gives us authorization to run the card she gives to put on her account plus processing feeThis particular agreement was set up for monthly paymentsmonthly payments in Fall and due 1st of month in the SpringThe lawn treatments are to be billed seperate from monthly payments which said on the 1st page of the agreement where the packages are listedAs noted in the terms any extra materials and labor hours extra are to be billed at $48/man hr in addition to the monthly payment amountsThis particular payment of $paid a leaf debris clean up invoice for man hrs less the man hrs covered in her fall monthly payment amountAny man hrs required to complete service over the man hrs included in monthly payment is $48/man hrIt took a crew of days to do the clean up because the customer had landscaped their yard which made it not accessible with our mulching mower set up to do the jobs fasterAll the leaves had to be bagged by hand and hauled away and disposed ofIn fall this was not the caseI have attached the invoices that the payment paid, the original contract signed by the customer and also 3rd page terms which outlines the auto authorization at the top of the page and also the additional man hrs being charged at $48/man hr We ran the card on file June 14th of which was applied to open invoices of the early months of The customer said they know they prepaid for all the services and there should be no extra chargesI have attached a statement showing all charges and payment chronologicallyThe customer is ignoring that there is an agreement and there are terms we have billed according to the terms and monthly payments outlined in our agreementWe are clearly within our rights to have received this payment and should be given back the money as this is a valid charge I also have included job records from the employees completing the work (leaf clean up) related to this charge back We tried contacting customer to go over these charges but we were hung up on different times when we tried to explain the charges to them. #2) $938- Amount disputed by customer with credit card company we were charged back for. We are challenging the charge back and others challenged today. We contracted with the customer for lawn care services at the platinum level package without mowing service you shall see on the attached signed contractThe contract was put in place in August In which the terms show it will renew for the same terms and services the following year The agreement 2nd page also outlines the customer to select a method of payment for the agreementThis customer selected the auto pay optionThe Auto pay option is to have a card on file that we run against charges in their account and then send them the paid invoicesAnd as stated in the terms gives us authorization to run the card she gives to put on her account plus processing feeThis particular agreement was set up for monthly paymentsmonthly payments in Fall and due 1st of month in the SpringThe lawn treatments are to be billed separate from monthly payments which said on the 1st page of the agreement where the packages are listed. I have attached the invoices that the payment paidThis payment paid several different invoicesPaid various sprinkler system repair calls which customer initiatedI have attached the actual work order records which our technician has to time in and out of and leave comments about work performed they also show the request by customer which the call was made forThe other type of work was lawn renovation services such as verticutting, seeding, peat moss, etcThe customer's agreement covers base cost for standard seeding and standard verticutting up to 40% of yardUpon arrival our crew is trained to inspect the property and talk with the customer about any additional items necessary to improve the yard the best waySuch as extra seed, or installing a seed germination enhancer over bare seeded spots(There is a job record attached that shows billing breakdown of the extra costs, man hrs and extra materials as well as a worksheet the lawn renovation crew has to go through when arriving at the property schedule for lawn renovation services.) The other Invoice are for lawn treatment round #which is to be billed separately from monthly payments and invoice for a fall monthly payment with an increase from prior year term after it renewed in 2016. The original contract signed by the customer and also 3rd page terms which outlines the auto authorization at the top of the page On that page you will also see the other terms and conditions section which explains about extra man hrs spent is billed separately and extra materials billed in addition to monthly payments. I have attached a statement showing all charges and payment chronologicallyThe customer is ignoring that there is an agreement and there are terms we have billed according to the terms and monthly payments outlined in our agreementWe are clearly within our rights to have received this payment and should be given back the money as this is a valid chargeAnd had the rights to run the card she gave us for payment on the agreement. We tried contacting customer to go over these charges but we were hung up on different times when we tried to explain the charges to them this past week.We appreciate your help in this matter as collecting could be expensive and we are already out a substantial amount of money in materials and labor to provide the work at the clients property. #3) $disputed amountwith credit card company. We contracted with the customer for lawn care services at the platinum level package without mowing service you shall see on the attached signed contractThe contract was put in place in August In which the terms show it will renew for the same terms and services the following year The agreement 2nd page also outlines the customer to select a method of payment for the agreementThis customer selected the auto pay optionThe Auto pay option is to have a card on file that we run against charges in their account and then send them the paid invoicesAnd as stated in the terms gives us authorization to run the card she gives to put on her account plus processing feeThis particular agreement was set up for monthly paymentsmonthly payments in Fall and due 1st of month in the SpringThe lawn treatments are to be billed separate from monthly payments which said on the 1st page of the agreement where the packages are listed. I have attached the invoice that the payment paid, was for lawn treatments at $eachThe original contract signed by the customer and also 3rd page terms which outlines the auto authorization at the top of the pageI have attached a statement showing all charges and payment chronologicallyThe customer is ignoring that there is an agreement and there are terms we have billed according to the terms and monthly payments outlined in our agreementWe are clearly within our rights to have received this payment and should be given back the money as this is a valid chargeAnd had the rights to run the card she gave us for payment on the agreementI also have included job records from the employees completing the work (lawn treatments round and round 6)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:Attached is a copy of two payments that Eric is not accountingThe $is for a pre payment of services for My attorney has all the invoices marked paid.There was an additional payment of $????In addition, we paid with check for sprinklers.I repeated called EricI emailed EricHe never tried to resolveWhen we charged back the credit card, he called but still would not explainThe attached invoices are duplicate billings for what was cover in the packageIn regards to leaf clean up, hours was not authorized or performed by his staffI told them I would not pay for anything over the hours includedI would never pay someone $an hour to clean up leavesI wish I would have known I did the year beforeI would have never agreed to having this company do any work for meMy attorney has all the paid invoicesHe has been instructed to sue for his time as well as my timeHe will be in contact with both Revdex.com and the businessI pay my billsI pay my bills on timeI have never been treated so badly by a business before
Regards,
Holly S***

*** *** contacted our office in the fall and indicated that she did not want us to come remove leaves and wanted to cancel her contract with usAs indicated in the contract which she signed, the early termination fee for her contract is the next months of paymentsHowever, will credit
$towards her account bringing the cancellation fee to $

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:
The response to my complaint just shows why they have been unable to fulfill their agreements to service my lawn and landscape and why I have discontinued the relationship.  To first address the “facts” that the company listed, they have decided to be very selective in the communication they shared.  While I can appreciate a company dealing with a family emergency, it is not a reason for me to sacrifice simple service.  Since 2015, I have had to chase the company down for answer, clarification, and fixes to the problems with their service. Customer communications received in 2017:#1) 3/20/17  Here below is the email message from [redacted] sent into our office. I personally had a family emergency I was dealing with in mid February through early April that tied up all of my time. We were first focusing on all of our existing customer contract services not bidding any new work until mid May. You can also see that [redacted] did not ask about a schedule of any services as he stated in his complaint he has been trying to find out schedule of landscape services. [redacted], Last year you separated out an area in my landscaping for a garden.  When you do the landscaping and mulch this year and I wanted to see what the cost would be to clear and dig that that area out and fill it with soil that would be effective for a garden. Let me know.Thanks.The email was sent because I had no response after having a phone call with ** regarding sprinkler work that I wanted them to complete in late January.  He indicated in January that I would get a call from [redacted] to detail the landscaping work for the season and what could be done for the garden area.  That call never happened, so nearly 2 months later I followed up with the email.#2) 4/9/17 Email from [redacted] letting us know about traveling and about sprinkler backflow test notice due date from city. I’ve pasted the actually email which clearly indicates being in discussion about having sprinkler work**, Wanted to let you know that I will be traveling the next 2 weeks and our backflow certificate is due 5/1.  So, wanted to make sure if you're going to do the sprinkler work and turn on before I get back I just need a couple of days to make sure someone will be here on that day.  I'll be home for the last week of April if the work won't be done until then. RESPONSE FROM GREEN GRASS4/9/17 - [redacted], u are on the schedule.  [redacted] will be calling.  Your backflow is outside so no one needs to be home for the testI then received an email from Green Grass stating my sprinkler turn on would by on 5/4, clearly AFTER the date that I indicated it was due.  This is the response I got back from Green Grass on 4/25.4/25/17 [redacted]: We already tested and sent in your back flow test. We will get back to you on the other projects. ThanksThen on 4/29 I received the following message:[redacted], Regarding the Back flow test I got a message to [redacted] to give you a call. Just let the city know you are working with a company and are scheduled to get the test done and they should back off of the due date.  Regarding the landscape maintenance the crew started on friday with weeding and cutting back the plants. We'll be back Monday and will continue getting the spring maintenance done.  The garden area I have you down on the list to get back to you on that, I am out training right now and we haven't started doing any installations yet or 1 time projects. But i'll get back to you soon on that.  You are also on the list for the sprinkler work you approved. We'll be in touch soon when we get a approximate date set. Thanks.On 4/28 (Friday) an employee from Green Grass showed up at 4:00 at my house for landscaping work.  I asked him about the sprinkler work, the landscaping completion, and the garden area.  He said he didn’t know the answer on any of it and that [redacted] would need to call me.  I’d been waiting on calls from [redacted] since January, had never received a schedule or even an invoice from the company on my landscape work, and was constantly reaching out for clarification.  The next day I got the email above saying that my backflow was never completed.  While the backflow was completed, I was never told it was, was not given the certificate until I reached out, and it was the latest example of the lack of communication from the company.  It was also frustrating that my landscaping work did not even begin until the last weekday in April.  Each year I have been with Green Grass, [redacted] has at some point indicated a family emergency (his Revdex.com response is the first I have heard of the one for this year) and expected me to deal with it as a customer.4/30 – I Sent the following email to Green Grass in response to Ed letting me know that [redacted] was incorrect and the backflow had in fact been completed.    Thanks, Ed.  I appreciate this and that the work was completed.  Please send me a final invoice for the work that you have completed and discontinue all future work on my property.  Like I said, you guys do great work.  Unfortunately, you have been unable to give me the updates, communication, and responses for new work that I need and will match my schedule.  I made it clear that I would pay the outstanding invoice for the backflow and a reasonable rate for the hour that the employee was at my home.  I was sent 2 invoices for $85.00 (assuming backflow and the hour work), but also 2 invoices that were never sent before and dated back to March for landscaping work that never happened.  In his response, he indicates:3/1/17- $730  (Landscape Maint monthly payment due)  Reminder sent 3/9/17 due on 3/1/17. Sent again 5/15/17 Past due4/1/17- $730 (Landscape Maint monthly payment due) Reminder sent 4/7/17 due on 4/1/17. Sent again 5/15/17 Past dueThis is simply NOT TRUE.  These “invoices” were never sent, no “reminders” were sent and I continually reached out to understand if my landscaping was going to be treated only to get no response.  I have all invoice communication deliveries from the company and the last one I have is from January 11th for service from last year and I have communication back with the company clarifying that it was incorrect.I am more than willing to also share all of the email correspondence from last year showing how I have tried to work with the company on bad work they did on my drip sprinkler system replacement.  After paying almost $2,000.00 for a full replacement of my drip lines, I had multiple leaks last year and proved that the lines were not fully replaced.  I still tried to work with the company on a resolution that would allow the work to continue.  Just one example below: Sent 9/8/16All, While I appreciate the work you have put in to build your company and have also appreciated the effort you have put into my landscaping, I continue to be disappointed by the struggle you have with listening to your customer.  I have been very clear with my issues and concerns and you continue to tell me that I am wrong. In the future I would recommend a different tone with customers, especially those that have been very open and honest with their appreciation of your good work.  However, when I have had issues you have not been as careful and focused on customer service as you were when you changed my landscaping. Instead of going through all of the issues, I will just show you one.  Below I have pasted a portion from Ed's email to me regarding my concern with the fact that, while I paid for an entire drip line replacement and removed, that is not what was done.   Your openion concerning the landscape drip is not the correct one because we performed the service that was agreed too!  We had to take out all the old drip pipe because it was all cut up.  If you have questions about it you should ask your installer because we discussed it when he was here.  He left a lot of my old drip line in the ground and when I asked him why he said it was too hard to get out.  So, connected or not, all of my drip line was not removed.  Also, the 3rd leak that I had this season (more than I've had in the previous 5 seasons) was at a cut replacement point that I made last year.  I can take you through my landscaping right now to show to several feet of my old drip line throughout every section. So, when I have ** questioning my logic and [redacted] asking me to provide the details of the scope of the work (which ** guaranteed was performed and clearly was not), I lose faith in the partnership and feel that our agreement has been breached.  That is only one example and this back and forth has gone on for over a month with many more. As I have asked for several times, please provide me with a full and detailed accounting of my business with you so that I can decide my next steps.After making it clear I would pay the $85.00 charge for the backflow and a reasonable amount for the hour landscaping work and nothing else, I sent a check for $170.00 to close it.  The check (attached) is clearly marked final payment and was cashed 6/8.  The 2 additional invoices they are trying to make me pay for were one, never sent.  And two, for work that was never done and would have been done weeks ago if they were ever planning it.  The fact that they never started the work is the reason this issue started.  To present invoices only after my complaint and dissolution of the relationship and call them “past due” is beyond fraud.  This company has continually tried to make me pay for work that was not full completed and not follow basic schedules, or even update me on changes.  A customer should not have to sacrifice service each year because there are convenient personal issues that arise, but are not communicated.  This is beyond just a simple breach of a contract.  It is fraudulent business practice and should not be allowed.I have completed our business relationship with the $170.00 check clearly marked Final Payment cashed by Green Grass on June 8th and expect no further contact by the company or any collectors for the company regarding the additional invoices that were never earned and are not owed.
Regards,
[redacted]n

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:The response from Green Grass continues to try to recreate history and ignores the actual facts.   - I am attaching once again the check that I wrote after ending the relationship that is CLEARLY marked FINAL PAYMENT that was cashed.  If there was ANY question regarding the status of our relationship this would have been disputed. RESPONSE FROM GREEN GRASS  Top dress beds mulch (spring schedule)- Began work on 4/28/17·        Bed edging (spring schedule)- Began work on 4/28/17·        Shrub trimming (late spring schedule/Fall schedule)-·        Remove growth (Multiple visits during season)-Began work on 4/28/17·        Cut back perennials (spring schedule)-Began work on 4/28/17 This is a blatant lie.  As I made clear in earlier emails:- The "work" that is described above began at approximately 4:00 PM on a Friday when it was raining.  One person was here and did not know what the full work would be or when it would be finished.  It was clear that it was an afterthought.  They were here for less than 45 minutes.  No work was done on shrub trimming, no growth was removed, no perennials  cut back.  A partial start was made to the bed edging and when I asked him why and when it would be completed he told me that he didn't know the schedule and I would need to call Eric.  This is the default answer for a company that has constantly under-performed since winning the business.  Beyond the confusion, based on the start time, the rain, and what they were able to complete in less than 45 minutes of actual work even the basics of my work were going to be completed in May.  This is well beyond any reasonable landscaping company; as every landscaping job in the area began weeks before and at least the initial work, including mulch, was complete.  - Combine this confusion and delay with the confusion in the sprinkler work that had or had not been done (depending on the email that the company wants to now decide I should have read - both examples were provided and the company's response was):We did confirm and explain the mix-up by email to Doug on 5/1/17. The first response to Doug didn’t copy the other green grass email is what caused the mix-up.  Again, it was my job to fix this issue.  And this "clarification" was also sent AFTER I sent my final disappointment notice and asking that the relationship end.  The response indicates that I "refused to let us finish the work we started on 4/28/17 and ignored the 14 day policy for services to stop".  At some point a customer is faced with such a breach of an agreement that it also cancels any notice period and this clearly went beyond that point.  I continue to point to the attachment.  After the notice to end the relationship a FINAL PAYMENT was sent to cover the minimal work that was done in less that 45 minutes to end the relationship.  This was cashed by the company.  - To constantly hear "All we can confirm is that they were sent out successfully by our server we have no control what happens to emails after that" continues my frustration with this company.  As it is very odd that I can confirm and have every email that supports my experience.  And all I have from Green Grass is a quote that is the equivalent of the dog ate my homework.  - Since we are sticking to "All I know", I will add that "All I Know is the company cashed my check clearly marked FINAL PAYMENT and is now asking for more money and the opportunity to finish work that they were never ready to truly complete.  Have continually forced me to figure out what services I would receive, and beg for an explanation and schedule of what might happen next".  - With the relationship in the state that it is, there should be no question that I am not willing to have this company on my property let alone perform any work.  So now asking for money for work that was never performed and only to "stick it to" a customer that was unwilling to sit by and be treated like our business didn't matter... but only after several thousands of dollars for the initial work.  They are clearly good at getting business, but they struggle at keeping it.  Instead of admitting their faults, they consistently create a history that never happened to hold on to an agreement that they breached long ago.  Cashing a check marked final payment after receiving an email clearly stating my intentions is the agreement they are trying to ignore and I do not accept their response.
Regards,
Doug M[redacted]

We have thoroughly reviewed the account since the beginning of service. I have uploaded a statement of customer's account from 5/31/15 to current. Upon the review we did find one duplicated mowing charge for $25 on 5/13/16. (Which is something that was not included in any monthly payment amount billed). We have entered a credit for this charge on 6/15/17. The credit card charge backs to us have been entered back into Mrs. S[redacted]'s account showing she still owes the balances disputed with her credit card company. The 2 payments that Mrs. S[redacted] claims we are not accounting for are shown in the statement attached. At the time 12/4/15 the $810 payment was made there was a balance outstanding in the account of $389. The payment made of $810 was applied to the account and applied to open invoices first and remained as a credit to be applied to the next invoices added to the account. We really encourage against prepaying for a season due to varying costs, labor and materials needed to do a quality job. As outlined in our contract terms we do not show a prepayment option (we only show auto pay and check pay as the 2 payment options) It is clear in the agreement terms that additional labor and materials supplied/required to complete service to expected quality or any alteration or deviation from services outlined in the signed agreement would be seperately billed from monthly payments. We send out periodic statements showing balances owed on the account and also always email every invoice after it's created in the account weather paid or still open. The payments made after 12/4/15 were run by our office to the card on file given to us by Mrs. S[redacted]. In Mid June 2016 there was a balance owed of over $800 and a payment was run by our office to the card on file and the paid invoices were then emailed to Mrs. S[redacted]. The services and invoices paid by the Mid June 2016 payment were in fact monthly payments due as part of the signed agreement as well as additional service charges surrounding Spring lawn renovation extra labor and materials installed over and above the spring March & April monthly payments. We did not receive any complaints from Mrs. S[redacted] regarding these charges or payment run on her card. The payment of $258 was also ran by our office against 2 lawn treatment invoices for $44 each and fall monthly payment of $170. Again these paid invoices were emailed after the payment was applied showing paid to Mrs. S[redacted]. Ed who helps with collections and manages the sprinkler service work in our business. Called to follow up with Mrs. S[redacted] regarding the disputed credit card charges on her account which were chargedback to Green Grass account. I, Eric got on the phone to try to walk through the services, contract terms and charges but was not allowed to explain as I was interrupted every time I tried to explain items to them. And was hung up on and told they didn't want to talk with me. The 1st times Mrs. S[redacted] called to inquire about the charges I do agree I was unavailable due to personal circumstances beyond my control. So considering that we would be happy to credit the 3 $25 chargeback fees added to their account since they couldn't get an explanation at the time they inquired about it. Regarding the leaf clean Mrs. S[redacted] claims to not authorized this work and also states we didn't perform the clean up is an actual lie. On the previously uploaded signed platinum agreement it shows that the leaf debris spring and fall clean up are part of the contract so that is authorization to perform the service, on the signed agreement it also shows that 2 man hrs is included in the spring monthly payments and 2 man hrs is included in the fall monthly payments. Any additional man hours required to complete the service are billed @ $48/man hour.  You see on the attached account statement that we spent 8 man hours in Fall of 2015, 7 man hrs in the spring of 2016 and 22 man hrs in the Fall of 2016 (due to the backyard landscape work they had installed created an environment that our large mulching and bagging mowers could not access anymore. That made the work more than twice as difficult and all the work (most of the work is needed in the back yard) and had to be done by hand and bagged up and hauled off and diposed of, in previous services spring of 2016 and fall of 2015 we used our big mowers and were able to mulch up a lot of the leaves substantially reducing the amount that had to be bagged up and hauled off the property, which makes a much faster job. We have an email from Mrs. S[redacted] sent to [email protected] asking how much she owed for the Fall clean up. This email was sent 12/18/16. So I believe that Mrs. S[redacted]s claim to us not having done the work is obviously incorrect and also the claim to have not authorized it is not correct either. And again referring to the signed lawn agreement the leaf clean up is also outlined in there and also the extra $48/man hr is outlined in the signed agreement as well.   I have uploaded the job records filled out by the mowing crew leader who performed the 2 day leaf clean up. Took most of 1 day for 2 guys and half of another for 2 guys to complete. These job records are records that are filled out every day by our crew leaders and turned in the next morning to managers for billing. These job records show the time they were there working corresponding to the invoiced amounts. We have tried to address the customers questions about the charges and were unsuccessful and not permitted to do so in our last conversation. We were hung up on twice. We have tried our best to explain and be detailed and routine with our billing and we always send invoices out after they are created and have resent everything again in question. There is a signed agreement in place and outlines extra costs and how they will be billed, we have all the records from the field technicians to back up all the charges/invoices created in Mrs. S[redacted]s account. All billing/invoicing is always created from agreements in place and job record information turned in by the field technicians for billing.  We need to be paid for the statement balance attached as soon as possible. Before it's turned over to collections and they would be collecting for the attorney fees or collection company fees (this is outlined in agreement terms). At this point if balance is paid quickly then we will not add interest to the account given the circumstances of Mrs. S[redacted]'s inability to reach us for an explanation of charges. We have nothing in writing from the customer not wanting us to complete fall clean up 2016.

I have attached the customer's contracts that he has signed off on. One for landscape maintenance services gold package and the second was for sprinkler maintenance services. The agreements were signed in September 2015 in which they renewed in September 2016 for another year term through September...

2017. Stating some facts. Customer communications received in 2017:#1) 3/20/17  Here below is the email message from [redacted] sent into our office. I personally had a family emergency I was dealing with in mid February through early April that tied up all of my time. We were first focusing on all of our existing customer contract services not bidding any new work until mid May. You can also see that [redacted] did not ask about a schedule of any services as he stated in his complaint he has been trying to find out schedule of landscape services. [redacted], Last year you separated out an area in my landscaping for a garden.  When you do the landscaping and mulch this year and I wanted to see what the cost would be to clear and dig that that area out and fill it with soil that would be effective for a garden. Let me know.Thanks. #2) 4/9/17 Email from [redacted] letting us know about traveling and about sprinkler backflow test notice due date from city.   #2) 4/24/17 Email from [redacted]. 1st occurence asking for a schedule of landscape maintenance services and inquiring about a back flow test certification which was actually already completed and hadn't  ** - Got a sprinkler email but no call from [redacted].  Turn on is scheduled 5/4, but back flow certification is due 5/1.  Want to make sure that's not a problem?  Also wanted to check on sprinkler work that we discussed. For landscaping have mulch dates started getting set?  I sent a note also asking for a cost on digging out the garden area while you were mulching and replacing with dirt better for planting in just that area.   Just want to make sure that I am on schedules and have everything needed covered since the landscaping is starting to grow in. Thanks.   Invoices Outstanding & Dates Sent by email (outlined on signed contracts)  3/1/17- $730  (Landscape Maint monthly payment due)  Reminder sent 3/9/17 due on 3/1/17. Sent again 5/15/17 Past due4/1/17- $730 (Landscape Maint monthly payment due) Reminder sent 4/7/17 due on 4/1/17. Sent again 5/15/17 Past due4/10/17- $85  Sprinkler backflow test completed Submitted 5/15/17. Work completed 4/10/17 and test sent into city on behalf of [redacted]5/1/17 - $85 (Landscape Maint monthly payment due) Reminder sent 5/15/17  Response to complaint:  There is active contracts with terms and cancellation procedures and policies.  We had many communications back and forth between 4/24 and 5/2/17. He submitted in an email to cancel all services immediately. He had inquired about the backflow test again and stated he hadn't heard from our backflow test technician [redacted] yet. I stated I would send her a message and have her call him and I was unaware at the time that [redacted] had spoke to ** and the test was already completed and submitted to the city on April 10th.  This situation frustrated [redacted] so much he replied that he wanted to cancel everything. The 2 contracts are in fact 2 separate contracts and separate terms and conditions. The sprinkler maintenance agreement services is the agreement where it requires in many cases for a customer to be home by appointment so that we may access the garage or house to run the sprinkler system.  As for the landscape maintenance agreement the customer is not required to be home and no where in our agreements do we state we gaurantee work be done by exact dates, etc. We do however have a general time of season that certain services are completed. [redacted] had inquired for the 1st time 4/24/17 about when mulching and bed edging were scheduled. We started those services on 4/28/17 Friday and in 2016 we completed those services April 28th 2016 almost the exact same time of year and there was no problem about the timing of service completion from [redacted] in 2016. [redacted] is using the backflow test situation and his frustration regarding the mistaken communication between my father and I to cancel the landscape maintenance agreement and get out of paying past due monthly payments and ignore any terms and cancellation policies and fees. The monthly payments are due 1st of each month March-October varying amounts (shown on the contract 1st page under Gold column) March & April's invoices had already been sent and were technically past due prior to [redacted]'s cancellation request on 4/29/17. As outlined in the cancellation terms and procedures. Once cancellation notice is received properly by certified mail or email with delivery and read receipt sent from our office. There is a 14 day notice requirement for services to be removed from the schedule. We had already purchased all the mulch and began the spring services that the 2 spring monthly payments pay for. And then the next 2 monthly payments after cancellation notice is received on April 29th 2016, is due as a cancellation fee. Which would be $85 May 1st due & $85 for June 1st due(this is the cancellation fee) and March $730 & April $730 were already invoiced and were due as part of the agreement [redacted] signed. Work was on schedule and started on 4/28/17 Friday to return and complete the following Monday and Tuesday the next week and client refused to let us finish the work during our email communcations over the weekend. They sprinkler backflow test is due as well. We are following our agreement terms and conditions and are scheduling and completing services as was agreed to. Mulch and bed edging is just stated on the agreement that they are done in the spring and spring is from March 20th to June 20th so we are well within range of acceptable completion according standard practices and our agreement terms.  We have 40 to 50 emails with multiple lengthy paragraphs of explanations back and forth with [redacted].  We have done our best to be prompt in responses and explanations. We put an agreement and package of services in place for our customers and expect them to let us do what we do. As stated before this type of industry and many of these services don't require appointments, we route services together with other customers by area to make services more efficient that's what we have to do to stay in business and be competitive. We also do not guarantee exact schedule days due to weather, uncontrollable schedule changes, extra work at job sites that comes up, etc.  We have agreements for a reason to protect our investment of time, planning, and materials and labor contracting. We have spent many hours planning out the services in our software system, have hired people, and reserved materials based on contracts we have. The landscape maintenance work for [redacted] is a substantial amount of work to our company and employees. Our offer for resolution was to allow us to finish out the agreement services to avoid any cancellation fees we would waive the cancellation fee for the sprinkler maintenance agreement as a concession to the miscommunication. [redacted] refuse that. So as per our terms of agreement if he wants to cancel the services early all invoices need to be paid outstanding and the May 1st and June 1st invoices related to the landscape maintenance agreement $85 each totaling $170 is the cancellation fee and the outstanding invoices outlined above would be due as well. Or we could finish out the agreement payments and services through 9/10/17 and would cancel and remove services after 9/10/17 without any cancellation fees.  Per our agreement terms there could be interest applied at 2% per month on past due amounts and also if this matter has to go to collections then the customer will be responsible for any collection fees attorney fees etc. on top of what's owed plus interest.  We do everything we can to avoid this path, but we just simply can not ignore the terms of the agreement and ignore that [redacted] agreed to them. We have done great work out at his house as he even stated in his complaint. We are a company who cares about quality of work and attention to details.

As was mentioned in your message, the original estimate was given towards the end of December 2014. We were unable to take care of the leaf cleanup for some time after that because of prohibitively cold weather and snow. This caused the delay in performing the service that was requested. The crew...

was sent to your home because we had not received any communication indicating that the services were no longer wanted.  That being said, we have credited the full $95 to the account in question and the outstanding balance is now $0

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: [redacted]
I am rejecting this response because:1.The charges were never authorized2. The yard clean up was not authorized nor did any tech spend more than 2 hours. 3. Eric did not bother to reply to my request of why there was a statement of account when all was paid.4. Eric never attached invoices for the $722 or $88. He did not respond to email questioning charges.5. Unauthorized charges appeared on charge card for the above.I audited the invoices for the year and found multiple overcharges and unauthorized charges. Green Grass actually owes us money. I never, authorized nor asked for the lawn clean up. I explained that to the techs. I actually heard Justice say I was willing to pay. I corrected him and told him to leave. His reply was they would just have to go somewhere else. Instead of Eric calling me a liar, perhaps he should look at timesheets. Eric never followed up, never checked on his crews, never returned calls or emails.
Regards,
Holly S[redacted]

Check fields!

Write a review of Green Grass Lawn & Sprinklers, LLC

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Green Grass Lawn & Sprinklers, LLC Rating

Overall satisfaction rating

Address: 11 South Whitney, Gladstone, Missouri, United States, 64119

Phone:

Show more...

Web:

www.greengrasslawnsprinklers.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Green Grass Lawn & Sprinklers, LLC, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for Green Grass Lawn & Sprinklers, LLC

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated