Green Island Cleaners

** *** had brought in two polos for dry cleaning and had told the attendant to remove the stains on themAs stated by him, our attendant told him that we would "work on it" to try and remove the stainWe never guarantee that any stain will come off but always state that we will try our best to
get the stains offIn this case, the spotter tried different chemicals to take off the stain and also dry cleaned the polosThe stains did not come offSince we worked on the stains and did the dry clean, I see no reason to refund him any moneyIf the spotter did not try his best or did not dry clean the polos, we would definitely refund him the money which we usually do in other such casesWe are doing business and surviving on the goodwill that we have with our customersThere is no reason to antogonise a customer over a sum of $6.00, but it is also true that we have tried our best and that is all we can offer

CUSTOMER NAME: *** *** COMPLAINT INVOLVES: DELIVERY ISSUES THE CUSTOMER HAD TAILORING DONE FOR $FOR ALTERATION OF THREE PAIRS OF SLACKSTHIS AMOUNT DOES NOT INCLUDE PRESSINGPRESSING IS DONE AS A COURTESY TO THE CUSTOMERUNFORTUNATELY, WE WERE UNABLE TO PRESS ON THE DAY MENTIONED
BECAUSE THE PRESSER LEFT BEFORE THE TAILORING WAS COMPLETEDWE APOLOGISED TO THE CUSTOMER AND PROMISED TO HAVE THE CLOTHES DELIVERED NEXT MORNING AT 9AMAT THE TIME, THE CUSTOMER SEEMED TO UNDERSTAND THE UNFORTUNATE CIRCUMSTANCESSINCE THE TAILORING WAS DONE, WE SEE NO REASON WHY WE SHOULD COMPENSATE THE CUSTOMEROUR POLICY IS PREPAY, WHEN WE ARE UNABLE TO DELIVER WHEN PROMISED DUE TO UNAVOIDABLE CIRCUMSTANCES(WHICH IS VERY RARE) WE DO COMPENSATEBUT, WE DID DO THE TAILORING AND SEE NO REASON TO COMPENSATE

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
HII am not sure if you received my yesterday's responseIf you did, please ignore this.I disagree with the ***'s statement that both the shirts were worked onWhen I was at the shop to pick up my shirts, one of the employees, *** ***, told me that they will work on the second oneThe first one couldn't be cleaned(stain wise)He offered me credit of $for the second shirt which was not worked on.My contention is that I paid for a services of stain removingIf the other party can's get rid of the stain, the work is not completedCustomer should be refunded/compensated.However, I am ready to forget about about $The business should know that this is not right.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

HI.. I am not sure if you received my yesterday's response. If you did, please ignore this.I disagree with the [redacted]'s statement that both the shirts were worked on. When I was at the shop to pick up my shirts, one of the employees, [redacted], told me that they will work on the second one. The first one couldn't be cleaned(stain wise). He offered me credit of $3 for the second shirt which was not worked on.My contention is that I paid for a services of stain removing. If the other party can's get rid of the stain, the work is not completed. Customer should be refunded/compensated.However, I am ready to forget about about $6. The business should know that this is not right. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] had brought in two polos for dry cleaning and had told the attendant to remove the stains on them. As stated by him, our attendant told him that we would "work on it" to try and remove the...

stain. We never guarantee that any stain will come off but always state that we will try our best to get the stains off. In this case, the spotter tried different chemicals to take off the stain and also dry cleaned the polos. The stains did not come off. Since we worked on the stains and did the dry clean, I see no reason to refund him any money. If the spotter did not try his best or did not dry clean the polos, we would definitely refund him the money which we usually do in other such cases. We are doing business and surviving on the goodwill that we have with our customers. There is no reason to antogonise a customer over a sum of $6.00, but it is also true that we have tried our best and that is all we can offer.

Review: In a local advertising coupon mailer was an advertisement with a coupon for Green Island Cleaners, $1, no limit, Laundered Shirts on Hanger. I brought 4 cotton shirts in. I was told that 2 of them did not qualify because not button down. The other 2, cotton button down - size small/ 6 womens) could not be cleaned because they were to small for their press. There were no such stipulations in their advertisement. These were womens shirts, not childrens.Desired Settlement: I would like to see the business held accountable for their false advertising. They should clean the shirts for a $1 each as advertised. I feel that they are discriminating against me because I am a small sized, woman.

Review: I had given 2 polo shirts for dry cleaning. It had stains/spots that I wanted removed. I specifically told the attendant on 06/**/15 at 3.26 pm that only reason I am giving you this for dry cleaning is to have stains removed. The attendant told me that they `will work on it to remove it'. Yesterday, I went to pick them up and the other attendant told me that those stains can't me removed. So I asked him to issue me credit for the charges already paid.

I explained him my conversation with the other person. I asked him if you can't remove the stains why to charge? The stain removal services aren't done. I paid them to remove the stains.Desired Settlement: Credit my account with $6 credit.

Business

Response:

[redacted] had brought in two polos for dry cleaning and had told the attendant to remove the stains on them. As stated by him, our attendant told him that we would "work on it" to try and remove the stain. We never guarantee that any stain will come off but always state that we will try our best to get the stains off. In this case, the spotter tried different chemicals to take off the stain and also dry cleaned the polos. The stains did not come off. Since we worked on the stains and did the dry clean, I see no reason to refund him any money. If the spotter did not try his best or did not dry clean the polos, we would definitely refund him the money which we usually do in other such cases. We are doing business and surviving on the goodwill that we have with our customers. There is no reason to antogonise a customer over a sum of $6.00, but it is also true that we have tried our best and that is all we can offer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

HI.. I am not sure if you received my yesterday's response. If you did, please ignore this.I disagree with the [redacted]'s statement that both the shirts were worked on. When I was at the shop to pick up my shirts, one of the employees, [redacted], told me that they will work on the second one. The first one couldn't be cleaned(stain wise). He offered me credit of $3 for the second shirt which was not worked on.My contention is that I paid for a services of stain removing. If the other party can's get rid of the stain, the work is not completed. Customer should be refunded/compensated.However, I am ready to forget about about $6. The business should know that this is not right.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,