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Green Leaf Riverwalk Apartments

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Attached are copies of the response to claim ID [redacted]. One is for clarity if the signed copy is not clearly readable. The original work order is also attached for review. We will be reaching out to the resident again 10/7/16.
 
Thank you,
 
Green Leaf Riverwalk470 Alexander...

LoopEugene, OR 97401541.357.4146
greenleafriverwalk.com
On Tuesday October 4, 2016 we received notice from the Revdex.com concerning ID [redacted] filed on September 21, 2016.
 
First and foremost, we apologize for any inconvenience concerning the work order originally filed August 3, 2016. We understand the frustration of not having functioning items in the home that are expected to work properly. We strive to take care of all work order placed within the first 24 hours from when they are placed with the office. Our records on file show that once notification was received from the resident a work order was processed on August 4, 2016. I do not show we received written permission to enter the apartment. Attempts for contact via phone was made 8/4/2016 at 10:40am, 8/5/16 10:34am, 8/10/16 8:13am and finally 8/12/16 4:10pm without response. The work order was closed as we had not heard back. We should have followed up further to ensure this work order was taken care of to the resident’s satisfaction.
 
I am not aware of a call made or message left on September 28, 2016 requesting the follow up to the work order. I apologize for this additional frustration added at the time when attempting follow up with the office.
 
We would like to remedy this issue and take care of the additional items as soon as possible. We have reached out on October 4, 2016 via phone with a message left at 1:47pm offering to schedule a date and time along with the office email address to possibly make setting up permission to enter or scheduling a time easier. If we do not hear back in the next day we will reach out again via phone and email.

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Address: 470 Alexander Loop, Eugene, Oregon, United States, 97401-6524

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www.maidsofthevalley.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Green Leaf Riverwalk Apartments, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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