Green Mile Group, Ltd.

Hello [redacted] / Revdex.com Team, To start with I am truly sorry for any food you may have lost, and any inconvenience this may have caused youHowever after carefully reviewing this case and all the relevant information including the deliver, installation, and exchange of this machine along with several photos from each visit I can not see where we would have left the freezer unpluggedAttached you will see a few photos that we have from the delivery and installation of the washer in your homeIt clearly shows a photo taken from when we delivered the washer on May 6th during the set up of the machine and showing that the hoses are installed without leakingI understand the statement that its only you in the home however our employees being at the home does not give us unlimited liability having to do with something getting unpluggedWe were in the area and I agree with that but this photo was taken after the washer was installedAlso a freezer should be on an independent outlet as they can pull up to amps during start up and also should not be plugged into an extension cordFor the sake of attempting to help you resolve this matter and in no way accepting responsibility I am willing to give you a refund of $in good faith to help you remedy this problemKind regards,Bradley

We did resolve the complaint directly with the customer on 10/28/I called her and offered to refund the fee she paid a year prior for serviceWe issued ck#*** on 10/28/for $and she was satisfiedI tried to access the complaint by the link provided in the original email but was
unableCan you update this record ?please advise.Thank youMary

We contacted Mrs*** this morning and made arrangements to send a different technician to review the problem with the refrigerator and make the neccessary repair if possibleWe advised her if a repair is not possible we will contact the manufacturer with a full report of our findings from the
previous companies attempted repairs and assist the customer in having the appliance replaced if needed The repair is scheduled for today

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** *** ***

Our service manager Bradley spoke with the customer on 6/29/15. After reviewing the additional details with the customer we were able to expedite the parts needed for the repair. The service is now scheduled for July 6, which the customer has accepted.  She has acknowledged that we are working...

with her to resolve the situation to her satisfaction.Thank you for your assistance.

Hello [redacted]/ Revdex.com Team,     To start with I am truly sorry for any food you may have lost, and any inconvenience this may have caused you. However after carefully reviewing this case and all the relevant information including the deliver, installation, and exchange of this machine...

along with several photos from each visit I can not see where we would have left the freezer unplugged. Attached you will see a few photos that we have from the delivery and installation of the washer in your home. It clearly shows a photo taken from when we delivered the washer on May 6th during the set up of the machine and showing that the hoses are installed without leaking. I understand the statement that its only you in the home however our employees being at the home does not give us unlimited liability having to do with something getting unplugged. We were in the area and I agree with that but this photo was taken after the washer was installed. Also a freezer should be on an independent outlet as they can pull up to 15 amps during start up and also should not be plugged into an extension cord. For the sake of attempting to help you resolve this matter and in no way accepting responsibility I am willing to give you a refund of $100 in good faith to help you remedy this problem. Kind regards,Bradley

we are tremendously sorry for any inconvenience this matter has caused you. We thought the adjustment to the bezel that controls the griddle burner resolved the issue and we as discussed earlier in the week have ordered all relevant parts however the only distributor that had it in stock is not able...

to expedite the shipment. We are scheduled for Friday this week with a senior tech as we discussed previously. Kind regards, Bradley F.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not completely resolve my complaint.  Perhaps I am overly cautious, but, as the issue has persisted for so long and I have received different information during that period, I will not consider the issue resolved until the product is received.  I do agree the response from Earl B Feiden Appliances indicates that this will happen.
Regards,
[redacted]  PS - Note for the Revdex.com - the video does not indicate if there is a message box for "accept response".  Perhaps consider adding an option for "partial acceptance" of the businesses response.  That is what I would have selected.

Bradley F[redacted] contacted [redacted] on May 16 via email to advise him that we will be replacing the Thermador down draft and blower that were installed improperly. The new products were ordered directly from Thermador and we will contact him prior as tracking becomes available. We are not able to...

provide an installation at no charge since the original sales agreement was for drop off only and [redacted]'s private contractor was installing the products.