Green Mile Landscaping Designs

Review: On 3/18/14 I contacted G.M. to give me an estimate on interior painting on a home I just purchased and was moving into on 3/28/14. James quoted me $1000 plus tax and since they also do landscaping I wanted an estimate on shrub removal. He quoted me $1000 plus tax plus I had to buy the paint. I agreed and contracts were written up & signed by both parties. He insisted I give him payment in either cash or a check made out to cash. I assume this was so he didn't have to pay the sales tax which I paid him. On 3/21/14 he called me and told he he underestimated the job & wanted an additional $300 at first I disagreed but he said he would pull his men from the job. I needed the work done so I finally agreed. When the landscaping was started I asked him if he could also remove 2 poles I did not want, he said he would but didn't have the equipment with him to do it and would come back another day. He still has not come back to remove the poles. A woman called from his office yesterday 4/21 and demanded I pay the $300 which I told her I would once the poles were removed. She became very rude with me about paying the money. I also explained to her that when the guy finished the paint job, he made such a mess with the spackle dust in my house it broke my vacuum trying to get it all up, it cost $80.25 to have it repaired. He also way overestimated the amount of paint I would need and I now have 4 gallons of paint I have no use for & can not return it to the store since it was mixed. A cost of another $80.Desired Settlement: I would like the poles removed ASAP, and have the cost of the vacuum repair and extra paint deducted from the amount I owe him. He can take the paint.

Business

Response:

[redacted] contacted our office on 3/14/14 at 10:59am and left a voicemail message asking for an estimate for interior painting of his entire dwelling and removal of large shrubs from exterior. He stated he was referred to us from a friendwho is an existing customer. 3/17/14 4pm [redacted] spoke to JM and set up an estimate with the owner for 3/18/14 at5:15pm. On 3/18/14 [redacted] met with the owner and signed (2) contracts: (1) for removal of all shrubs from property for a total of $1,070, which was paid in full upon completion of this job on 3/19/14. [redacted] requested of the crew doing the removal job to remove his flag pole and his Asbury Park Press box and pole, he was told by the supervisor thatthey did not have the equipment and that that wasn’t part of the job description they were given. Thesupervisor noted his request on her work log. Contract (2) which was for painting the entire interior of dwelling was also signed on 3/18/14, 5 rooms were to be painted and [redacted] was to purchase all materials and provide to crew. A 50% deposit of theoriginal quote of $1,070 was given by [redacted] at signing in the amount of $535and agreed that balance would be paid upon completion of job. Painting began on 3/19/14. On 3/22/14 [redacted] left a voice mail message at the office stating he had spoken to the owner about additional work and thatthe agreed price would be $300 + tax which he could pay in April. He also requested a new estimate at this timefor power washing his house and repairing the sidewalk at his house. This estimate was scheduled but to date hasnot been completed. On 3/27/14 at 6:25pm [redacted] left a voice mail message reminding us about his poles that needed removal, at this time the owner said we would do them free of charge but he would have to wait until we could get acrew to his area for the job. This was explained to [redacted] when his call was returned on 3/28/14 at 11:11am. During this call [redacted] set up a time to pay the balance of $535 between 1-3pm today. Our employee stopped to meet [redacted] to pick up his payment and he asked her if she would like to see the work, he walked her through the dwellingpointing out what a nice job the employee Rich had done, JM reported this feedback to the owner and logged it as well upon her return to the office. On 4/21/14 JM called [redacted] to follow up on his outstanding balance of $321 for the additional interior work he had requestedand stated he would pay in April. Mr Ivers became belligerent yelling and screaming at Jm so our office Manager tookover the call. It was explained to [redacted] that he was indeed still on our work list to do the pole removals andthat they were being done free of charge as a courtesy by the owner and hadnothing to do with the open balance for the painting. It was at this time after several curses toour office manager that [redacted] said that the employee who had painted did a horrible job and left a big mess, he was asked if he remembered giving positive feedback to our employee to which he replied “do you have my voice on tape” During the conversation [redacted] first stated he needed a professional cleaning company to come in and clean his rugs,further into the conversation [redacted] said he broke his personal vacuum cleaning up the mess. It wascommunicated to [redacted] that this was the first we were hearing of a problem as he hadn’t called to complain or communicate that there had been an issue or concern on his behalf. [redacted] repeatedly asked our office manager if she was dumb and or stupid, he called her a bh no less that (3) times and when asked to please stop cursing at her he said are you so Fking stupid that you don’tknow a bh is a female dog and not a curse. [redacted] also stated that he would get his way and was going to file a complaint with the Revdex.com. He stated that he had heard from people that JM was a nasty person and you wouldn’t want to have to deal with her. It was still explained to [redacted] that he was on the work list for the work he had requested to be done free of chargeand that the only reason for the call was to follow up on a payment he said hewould be making in April. [redacted] ended the call by hanging up on our office manager. Approximately 15 mins later [redacted] called on a blocked line and asked to speak to the owner, he was advised that the owner is not in the office but that we could communicate any message for him, he asked JM to please not hangup when she heard the name, to which he gave his name and phone number. At the present time [redacted] still has an open balance on his painting contract of $321 which he had agreed to pay in April. He is still listed to have the free work completed at his house when a crew is available to do it, it is unfortunatethat this customer has changed his mind on the job he complimented but we feelwe wouldn’t even know there was a concern if we hadn’t called to request the payment of the balance of money. Any questions can be directed to our office line [redacted] our office staff is in Mon/Wed/Fri from 9am – 3pm

Consumer

Response:

Review: [redacted]

I am rejecting this response because:A lot of what was said on this reply is UNTRUE and NEVER said by me. The owner has still not returned my call. And I feel I should get a reduction in the final payment for the vacuum repair and extra paint which I cannot get rid of and they can have.

Regards,

Review: I hired green mile to fertilze my lawn with a contract for the season, they burnt my whole back yaRD BY OVER FERTIZING MY GRASS,. there answer was fungus, not true. I have complete pictures and videos or excessive fert. on my grass in burnt spots.the repair was theyll reseed in fall.why not now I just reseeded spots in my yard.I paid FOR FERTIZING UP FRONT FOR SEASON,they damage my lawn and dont make good on it.every time they came to cut my lawn they always broke tree branches off my trees, I have pictures of this alsoDesired Settlement: refund on all money that I paid to them,void contract. company not experienced in this field at all.or I will retain a attorney and persue this matter in nj courts. total amount that I paid green mile is $74.90, $168.53,$321.00 which is a total of $564.43 they damaged my whole back yard ,due to there incomputince.

Business

Response:

[redacted]

We signed a service contract with Mr. [redacted]r at the end of May 2013 to include, weekly lawn cuts, fertilization for the season & weed control. Services began on 5/23/13, on June the 28th Mr. [redacted]r contacted our office with a concern that his backyard was turning brown - we advised him that after fertilization you do need to water, he stated that he had so a technician was sent out to evaluate the situation. Green Miles technician informed us that he found white mushrooms through out the back lawn, normally indicating a fungus present. We advised Mr [redacted]r of this and he said it didn't have a fungus that it was over fertilized.

The customer stated that he was having a party on July 4th and did not want brown spots around his property and what were we going to do to fix the problem. We advised the customer that he needed to water more and a fungal treatment was needed to rectify the mushroom problem. Mr [redacted]r said he had the soil tested and that he did not have a fungus present, we were not given a copy of the soil test. We sent a technician over to apply coloring to the lawn so the customer wouldn't have brown spots for his party, this was done 3 times on July the 3rd a new application each time after the rain stopped at no cost to the customer. When we communicated to the customers secretary that the applications were applied we were informed to stay off of the property and cancel his contract.

We received another call from Mr [redacted]r on July 6th asking what we were planning on doing to rectify the situation on his property, he stated that he had pictures of piles of fertilizer on his lawn - we have not seen these pictures- and he felt this is why the lawn was brown. He said he was giving us a week to fix the problem. We advised him that we were told by his secretary to stay off of the property and cancel the contract. Although future services were cancelled we offered to apply seed to these spots in the fall free of charge, during the growing season for seed in this area. Mr. [redacted]r said he didn't want to wait until the fall he wanted something done now. Green Mile laid sod down on all browned areas free of charge on 7/11/13. Mr [redacted]r's secretary left a message at our office stating if we made good on the situation that he would resume using our services.

On July the 16th we received another call from [redacted] stating that they were paying their open bill and asking when we would begin serving the lawn again for cuts, we informed her that we received notice from Revdex.com of an open complaint and that they had cancelled the contract. The customer Mr [redacted]r, had [redacted] call back on 7/17/13 to let us know he would be taking care of the Revdex.com complaint and to begin cutting again. On July the 19th [redacted] notified us that she would be contacting the Revdex.com and getting back to us about the complaint showing satisfied or removed. we have not heard back from Mr. [redacted]r or his secretary [redacted] since.

We believe we had taken care of a situation for the customer to his satisfaction and thought the customer himself was removing the complaint with the Revdex.com. After receiving another notification from Revdex.com we are responding with the above details so you can see that we did take care of the situation as best we could, while still honoring the customers wishes.