Green Mountain Power Corporation

GMP Response: GMP is obliged to provide service to whomever calls to take over service, length of time is irrelevantIn this case Ms [redacted] put power in her name and was billed a $set up fee as is always charged on a new set up of an accountSubsequent to this another person called and put power into their name and was charged the same $set up feeIt appears Ms [redacted] has been properly billed and is no longer paying for power at this propertyMs [redacted] was billed for the power while in her name and indeed received free power from October as was not in her name and she was apparently still residing thereNo refund is due to this customer [redacted]

please have Ms [redacted] call me directlyI have reached out twice to the phone number we have on file and the number is answered then hangs up or rings continuosly with no answer.my direct line is [redacted] [redacted]

unfortunately, Ms*** has not contacted GMP directly with this issue.aGMP will and does estimate all non-smart meters every other month as stated in our tariff and approved by the Public Service Board; however, this specific meter is read every month unless we are unable to reach it/unforeseen
circumstancesbMs***s JANUARY bill, for usage between 12/- 1/was estimated because we were unable to get to the meter.cFebruary bill for usage between 1/- 2/07 was NOT estimated Ino correction of estimate was needed because the true reading was more than the previous month's estimated readdMarch bill fro usage between 2/- 3/was NOT estimatedecustomer has a zero balance account is in good standing

GMP will reachout to the customer directly to resolve this issue.thank you for the information

Good morning, Ms. [redacted],A final bill address was provided to the CSR when you called to stop your service on August 3, 2016.  There was no request to send the final bill to an email address.However, the GMP CSR did make an error and did not save her changes when she updated the address at the...

customer's request. this is clearly an error on GMP's part. I sincerely apologize that this occurred. I have reviewed the process with the specific CSR.we have removed the final bill from the collections agency, changed the mailing address to ensure you do receive the bill. in addition I am providing a $25 credit on your final bill because of the error.I respectfully hope you find this result satisfactory.[redacted]Manager, Customer ServicesGreen Mountain Power, Corp

GMP Response: GMP is obliged to provide service to whomever calls to take over service, length of time is irrelevant. In this case Ms. [redacted] put power in her name and was billed a $20 set up fee as is always charged on a new set up of an account. Subsequent to this another person called and put...

power into their name and was charged the same $20 set up fee. It appears Ms. [redacted] has been properly billed and is no longer paying for power at this property. Ms. [redacted] was billed for the power while in her name and indeed received free power from October 25 as was not in her name and she was apparently still residing there. No refund is due to this customer. [redacted]

Unable to respond with out more detailed informaton. please have customer contact me directly to assist with this complaint.  [redacted]  Manager, Customer Services

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint #...

[redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]  Per our conversation today, I am rejecting the response (Green Mountain Power) . I submitted my complaint on May 6th 2016 and as of today, May 19th,  I have not received any phone call nor have I received any messages from Green Mountain Power wishing to resolve anything.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
Their answer is irrelevant.  Fact remains, you closed my account without my authorization or knowledge.  As already stated, when you were called for a brown out, you should have informed me of the unauthorized closing of my account.  If I was aware of GMP disregard for their customer's privacy laws, I would never have opened an account and paid $20 period.  This company is rudeness at its finest.  I demand repayment of $20 set up fee.  You allowed a 3rd party to close my account.  My account is MY business not that of any landlord or other individual.
Regards,
[redacted]

please have Ms. [redacted] call me directly. I have reached out twice to the phone number we have on file and the number is answered then hangs up or rings continuosly with no answer.my direct line is [redacted].[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. My only question at this point is how the collections agency will be notified and what do I do as I have made a payment agreement with RCMC for payment to be drawn on 11/9/2016.Regards,
[redacted]