*** *** *** *** We used these movers to move from BC to NSFirst of all they were supposed to pick our stuff up week before we moved out of our house and it ended up being day before we had to move out because they always had excuses like...our truck broke down, or we need to pick up another shipment..etcFinally after calling them times a day (because nobody ever calls you back like they say they will), the afternoon before we moved our they finally cameWe were quoted 10-days delivery, this was Aug 30th
So it is now Sept and I have not heard anything from them so I called to get an update as to where my stuff was and first I get told by one person that they could not find our names or information anywhere on their pc and then another person I talked to said they it had not even arrived in Toronto yet, but they would look into it and call me back...which they never didI called the next day and still got no answers so I kept calling all day until I was told that it had arrived the night before and that it would be heading to Halifax in a couple of days
It is now Oct and guess what....no stuff and no answers from anyone when I tried to contact them( and don't think you can leave a message on any of their answering machines because they are ALWAYS full, and asking to speak to a manager or owner will get you no where)So finally on Oct 3rd I get a call from the driver saying my stuff will be delivered on the 4th between 4-Then at on the evening of the 4th I get a call again from the driver saying there was an issue at the scale and it will be delivered the next morning between 8-9, which it finally was, but....my new tv's did not arrive and now I told to fill out a claim's form online and I tried times yesterday and it doesn't workI called them this morning to tell them about their online claims form not working and I got nothing but attitude from the woman I was speaking toI have been more than patient during this whole ordeal and really do not think I deserve to be spoken to in such a mannerIf this was happening to one of them I wonder how they would be reacting right now? I also wonder if the owners of this company know what a hassle it is to try and deal with their employees and company, or if they even care????
Greenland Van Lines is the worst among all the Van lines companies. They are absolutely dishonest and fraud. They made lots of promises to deal with and to have a confirmation of booking ; like , there would be no hidden charges, 100% satisfaction guarantee and so on. Never, ever trust them. They have cheated with me like anything ! They brooke my night table and never compansated for that. They will give you a huge amount of bill in their invoice and will force you to pay by any means.I am totally disappointed with their service. In future, I will never trust the moving companies.
[redacted]
Iâm very unsatisfied or my experience with Greenland/[redacted] Vans Line. I moved from Gatineau to Edmonton. I had 2 major problems. I was billed wrongfully for storage unit that I didnât use because of a mistake from somebody within the company and issues with my delivery and missing items.
I called in June 2014 to have a quote and the price was good and after talking to the rep, Nathalie, I decided to sign a contract with [redacted]. I schedule my pick up date for August 30, 2014 and the guys showed up and loaded my things in the truck. So far I was happy with the service and I had the peace of mind that my things were handled. I also signed for 8 weeks of free storage, so until October 25. So when I was getting closer to the end of those 8 weeks, I called to make sure my things would leave their storage place to be delivered to Edmonton. I called [redacted] the first week of October to ask when my things could be shipped. The guy I talked to told me they only shipped to Edmonton on the 15 of each month, so I asked to be on that shipment. I also gave him my email address, and ask him to email me the confirmation and at the same time I would be able to email him the address for the delivery. Iâve waited and I didnât receive any email. I tried to call again the week after, multiple times, and no answer. I call October 16th to get a confirmation that my things were on their way and give the address. The man I talked to confirm that my things were in transit and I was suppose to received them 10 open days later. So I rent a storage unit starting Oct. 27 to receive all my belongings. When by October 30 I havenât receive any call from anybody I tried to call again to make sure everything was on track. After multiple tries, I never got to get the line. So I called Greenland, because it was that name that was showing on my receipt. I talk to Erin and she told me that my things had left the storage unit Oct 29, 2014. Two weeks after the confirmation that I had and passed the limit date for my storage unit. After I noticed that I had been charge for a full month of storage, 463$, so a couple days pass the due date, when I had the confirmation that my things would be shipped enough day prior so it wonât cause any trouble. I called back and express my issue to Erin. She said she understand and she thought that I shouldnât have been charge and that she would check with the right people to fix the situation and call me back in the next few days. A week later, I still hadnât received a call back so I called back and she said she would try to talk to those people and call me after. Still no calls from anybody and I called again and ask her who was in charge of those problem. She said I should talk to Irene. The problem is that Irene is a part time, so I was calling twice everyday and I couldnât talk to anybody, she was never there and sometimes people were telling my there was no Irene working for Greenland Vans Line. In the meantime, I received my shipment, Nov 12, 2014 and I notice a lot of my things were missing, but I couldnât do the inventory because everything is a storage unit, because my house wonât be ready until April 2015. I started the claim for my missing sectional and a few boxes that I noticed were missing at the same time I was still trying to get in touch with Irene for my refund. I have been directed to the man in charge of the claims for my couch and I talked to him and he confirmed that they looked into the storage and couldnât find my belongings so they would start an offer to compensate me. When I called back a few days later, because he was not calling me back, he magically found my things and told me that they would be on the next shipment Jan 5. I told him that I am working and since it is the company mistake, I want my things to be delivered on a Saturday. He agrees and said it wouldnât be a problem. That same week I finally talked to Irene and she said I would need to talk to her boss, Nancy, to resolve the problem, but she was on vacations until Dec 22, 2014, that I should call her back then. I called that day and when I tried to be transfer to Nancy, the person on the phone told me no Nancy were working there, so I asked to talk to Irene who was not in the office. I tried to reach somebody all during Christmas time without success. The week of Jan 5, 2015, I called to confirm my shipment was on its way and that I wanted it delivered a Saturday, the man I talked to confirm that it wouldnât be a problem, then I explain my situation over again and the person told me that Tracy is the one I should have talked to all that time. So I was transferred to her and she said she would process my request and her boss needs to approve it before they send me a cheque, somebody was suppose to call me that same day to confirm. Without surprise, nobody called. I called again the next day, Tracy said that she would tell him again and he would call me back. After that, I unsuccessfully tried to talk to her or her boss multiple times every week until Feb 5, 2014 when I talked to Mark. He said he would call me back the next day, Feb 6, in the morning with a solution. No answer, so I called back in the afternoon and he had left at 1 PM, so I talked to the rudest employee in the place. That man was lacking interpersonal skills and he was very insulting and didnât try to understand the situation and even less tried to find a solution. He told me that somebody called me to let me know that they wouldnât pay me back what they owned me, and that I should be the mature one and stop calling. That Iâm complaining for no reason and that if Iâm not happy to use legal procedures, the company wonât change its mind and I donât deserve my money back.
I called the week of Jan 19, 2014, to know when to expect my delivery and also to confirm that delivery on a Saturday would work. The man said it wouldnât be a problem; he was scheduling it for Saturday Jan 31, 2015. The truck driver called me Tuesday Jan 27, 2015, at 9 to inform me that my delivery was going to be at 11 that same morning. I said no, that is not what I was told 3 times, that it has to be a Saturday because I was working and had appointments, I couldnât just leave on a short notice like that. Nobody called me the day before to confirm that this would work. The truck driver was rude and said he would call the office and I asked him to call me back after. After 2 hours waiting I called him back and he said he didnât call me back because the office guy already called me back. He had nothing to tell me so I had to call the office and I talk to the same rude guy that I talk to Feb 6. He said that they canât delivery on Saturday that thereâs other clients that works too and they take time off for that. I explained that I requested that because that delivery was because of the mistake of somebody in the company that âlostâ my things, and if everything was done properly on the first try, we wouldnât be in this situation. He asked if I could make it work for a delivery at night, I said yes. He said he would call the driver of the truck to confirm and he would call me back. After 4 hours, I hadnât received any call from anybody, so I had to call back. The girl I talked to on the phone said they recognize my phone number and to tell me that it would be ok for this Saturday, I should receive a call on Friday to confirm. That Friday, nobody called me. I spent the day waiting on Saturday and nobody called or tried to deliver. I received a phone call Tuesday morning, Feb 3, to tell me they could deliver that same night between 6-7 PM. To get it over with, I said yes and waited for their call. They deliver my things in the storage unit. My boyfriend helped to make everything fit in the unit, because the delivery guys were just unloading the truck and they left before we were done placing all the boxes inside the unit.
We recently moved from Ontario to BC and hired Greenland Van Lines as cost seemed to be more reasonable. Well......the experience was not great.....not at all! They may be ok for local moves but long distance leaves much to be desired!! The left hand did not know what the right hand as doing! You cannot get them on the phone (they rarely answer) and if and when you do....no-one is available and you have to leave a message.....which by the way is seldom responded to. I was even hung up on a couple of times. Said phone system was not operating properly but I had heard this was just an excuse. Our stuff was picked up (later than expected)....but what topped the cake was.......WE WERE CHARGED ON CREDIT CARD 5 DAYS AFTER STUFF WAS PICKED UP!!!!! Full amount!!! Our stuff had not even left Ontario and it was paid in full with absolutely NO authorization from us! We hadn't received an invoice or weigh scale amount - nothing!!! All we had was a quote and they took the money out - who does that????? They could have charged us anything they wanted! We could have lost all our stuff and they had their money already! Nobody seemed to take responsibility and passed the buck all around blaming someone else for the charge. We were also told by the driver that our stuff would go to Delta BC and be shipped from there. Well...that was wrong information. Our stuff was being delivered directly to us and not to Delta. The dates were also wrong. We were also told there were no hidden charges but paid over $400. over the price quoted. Fees were very hidden!! This company is a screwed up mess. Talk about passing the buck!!! Stay away from them!! I would never deal with them again and would tell everyone else the same! Erin at Greenland seemed to be the only one who would talk to us and even she had excuses all the time. Perhaps everything falls on her and her alone? Could be but ...... really a sad representation of what this company is and does. DON'T GO NEAR THEM!!!!!!!!!
*** *** *** *** We used these movers to move from BC to NSFirst of all they were supposed to pick our stuff up week before we moved out of our house and it ended up being day before we had to move out because they always had excuses like...our truck broke down, or we need to pick up another shipment..etcFinally after calling them times a day (because nobody ever calls you back like they say they will), the afternoon before we moved our they finally cameWe were quoted 10-days delivery, this was Aug 30th
So it is now Sept and I have not heard anything from them so I called to get an update as to where my stuff was and first I get told by one person that they could not find our names or information anywhere on their pc and then another person I talked to said they it had not even arrived in Toronto yet, but they would look into it and call me back...which they never didI called the next day and still got no answers so I kept calling all day until I was told that it had arrived the night before and that it would be heading to Halifax in a couple of days
It is now Oct and guess what....no stuff and no answers from anyone when I tried to contact them( and don't think you can leave a message on any of their answering machines because they are ALWAYS full, and asking to speak to a manager or owner will get you no where)So finally on Oct 3rd I get a call from the driver saying my stuff will be delivered on the 4th between 4-Then at on the evening of the 4th I get a call again from the driver saying there was an issue at the scale and it will be delivered the next morning between 8-9, which it finally was, but....my new tv's did not arrive and now I told to fill out a claim's form online and I tried times yesterday and it doesn't workI called them this morning to tell them about their online claims form not working and I got nothing but attitude from the woman I was speaking toI have been more than patient during this whole ordeal and really do not think I deserve to be spoken to in such a mannerIf this was happening to one of them I wonder how they would be reacting right now? I also wonder if the owners of this company know what a hassle it is to try and deal with their employees and company, or if they even care????
Greenland Van Lines is the worst among all the Van lines companies. They are absolutely dishonest and fraud. They made lots of promises to deal with and to have a confirmation of booking ; like , there would be no hidden charges, 100% satisfaction guarantee and so on. Never, ever trust them. They have cheated with me like anything ! They brooke my night table and never compansated for that. They will give you a huge amount of bill in their invoice and will force you to pay by any means.I am totally disappointed with their service. In future, I will never trust the moving companies.
[redacted]
Iâm very unsatisfied or my experience with Greenland/[redacted] Vans Line. I moved from Gatineau to Edmonton. I had 2 major problems. I was billed wrongfully for storage unit that I didnât use because of a mistake from somebody within the company and issues with my delivery and missing items.
I called in June 2014 to have a quote and the price was good and after talking to the rep, Nathalie, I decided to sign a contract with [redacted]. I schedule my pick up date for August 30, 2014 and the guys showed up and loaded my things in the truck. So far I was happy with the service and I had the peace of mind that my things were handled. I also signed for 8 weeks of free storage, so until October 25. So when I was getting closer to the end of those 8 weeks, I called to make sure my things would leave their storage place to be delivered to Edmonton. I called [redacted] the first week of October to ask when my things could be shipped. The guy I talked to told me they only shipped to Edmonton on the 15 of each month, so I asked to be on that shipment. I also gave him my email address, and ask him to email me the confirmation and at the same time I would be able to email him the address for the delivery. Iâve waited and I didnât receive any email. I tried to call again the week after, multiple times, and no answer. I call October 16th to get a confirmation that my things were on their way and give the address. The man I talked to confirm that my things were in transit and I was suppose to received them 10 open days later. So I rent a storage unit starting Oct. 27 to receive all my belongings. When by October 30 I havenât receive any call from anybody I tried to call again to make sure everything was on track. After multiple tries, I never got to get the line. So I called Greenland, because it was that name that was showing on my receipt. I talk to Erin and she told me that my things had left the storage unit Oct 29, 2014. Two weeks after the confirmation that I had and passed the limit date for my storage unit. After I noticed that I had been charge for a full month of storage, 463$, so a couple days pass the due date, when I had the confirmation that my things would be shipped enough day prior so it wonât cause any trouble. I called back and express my issue to Erin. She said she understand and she thought that I shouldnât have been charge and that she would check with the right people to fix the situation and call me back in the next few days. A week later, I still hadnât received a call back so I called back and she said she would try to talk to those people and call me after. Still no calls from anybody and I called again and ask her who was in charge of those problem. She said I should talk to Irene. The problem is that Irene is a part time, so I was calling twice everyday and I couldnât talk to anybody, she was never there and sometimes people were telling my there was no Irene working for Greenland Vans Line. In the meantime, I received my shipment, Nov 12, 2014 and I notice a lot of my things were missing, but I couldnât do the inventory because everything is a storage unit, because my house wonât be ready until April 2015. I started the claim for my missing sectional and a few boxes that I noticed were missing at the same time I was still trying to get in touch with Irene for my refund. I have been directed to the man in charge of the claims for my couch and I talked to him and he confirmed that they looked into the storage and couldnât find my belongings so they would start an offer to compensate me. When I called back a few days later, because he was not calling me back, he magically found my things and told me that they would be on the next shipment Jan 5. I told him that I am working and since it is the company mistake, I want my things to be delivered on a Saturday. He agrees and said it wouldnât be a problem. That same week I finally talked to Irene and she said I would need to talk to her boss, Nancy, to resolve the problem, but she was on vacations until Dec 22, 2014, that I should call her back then. I called that day and when I tried to be transfer to Nancy, the person on the phone told me no Nancy were working there, so I asked to talk to Irene who was not in the office. I tried to reach somebody all during Christmas time without success. The week of Jan 5, 2015, I called to confirm my shipment was on its way and that I wanted it delivered a Saturday, the man I talked to confirm that it wouldnât be a problem, then I explain my situation over again and the person told me that Tracy is the one I should have talked to all that time. So I was transferred to her and she said she would process my request and her boss needs to approve it before they send me a cheque, somebody was suppose to call me that same day to confirm. Without surprise, nobody called. I called again the next day, Tracy said that she would tell him again and he would call me back. After that, I unsuccessfully tried to talk to her or her boss multiple times every week until Feb 5, 2014 when I talked to Mark. He said he would call me back the next day, Feb 6, in the morning with a solution. No answer, so I called back in the afternoon and he had left at 1 PM, so I talked to the rudest employee in the place. That man was lacking interpersonal skills and he was very insulting and didnât try to understand the situation and even less tried to find a solution. He told me that somebody called me to let me know that they wouldnât pay me back what they owned me, and that I should be the mature one and stop calling. That Iâm complaining for no reason and that if Iâm not happy to use legal procedures, the company wonât change its mind and I donât deserve my money back.
I called the week of Jan 19, 2014, to know when to expect my delivery and also to confirm that delivery on a Saturday would work. The man said it wouldnât be a problem; he was scheduling it for Saturday Jan 31, 2015. The truck driver called me Tuesday Jan 27, 2015, at 9 to inform me that my delivery was going to be at 11 that same morning. I said no, that is not what I was told 3 times, that it has to be a Saturday because I was working and had appointments, I couldnât just leave on a short notice like that. Nobody called me the day before to confirm that this would work. The truck driver was rude and said he would call the office and I asked him to call me back after. After 2 hours waiting I called him back and he said he didnât call me back because the office guy already called me back. He had nothing to tell me so I had to call the office and I talk to the same rude guy that I talk to Feb 6. He said that they canât delivery on Saturday that thereâs other clients that works too and they take time off for that. I explained that I requested that because that delivery was because of the mistake of somebody in the company that âlostâ my things, and if everything was done properly on the first try, we wouldnât be in this situation. He asked if I could make it work for a delivery at night, I said yes. He said he would call the driver of the truck to confirm and he would call me back. After 4 hours, I hadnât received any call from anybody, so I had to call back. The girl I talked to on the phone said they recognize my phone number and to tell me that it would be ok for this Saturday, I should receive a call on Friday to confirm. That Friday, nobody called me. I spent the day waiting on Saturday and nobody called or tried to deliver. I received a phone call Tuesday morning, Feb 3, to tell me they could deliver that same night between 6-7 PM. To get it over with, I said yes and waited for their call. They deliver my things in the storage unit. My boyfriend helped to make everything fit in the unit, because the delivery guys were just unloading the truck and they left before we were done placing all the boxes inside the unit.
We recently moved from Ontario to BC and hired Greenland Van Lines as cost seemed to be more reasonable. Well......the experience was not great.....not at all! They may be ok for local moves but long distance leaves much to be desired!! The left hand did not know what the right hand as doing! You cannot get them on the phone (they rarely answer) and if and when you do....no-one is available and you have to leave a message.....which by the way is seldom responded to. I was even hung up on a couple of times. Said phone system was not operating properly but I had heard this was just an excuse. Our stuff was picked up (later than expected)....but what topped the cake was.......WE WERE CHARGED ON CREDIT CARD 5 DAYS AFTER STUFF WAS PICKED UP!!!!! Full amount!!! Our stuff had not even left Ontario and it was paid in full with absolutely NO authorization from us! We hadn't received an invoice or weigh scale amount - nothing!!! All we had was a quote and they took the money out - who does that????? They could have charged us anything they wanted! We could have lost all our stuff and they had their money already! Nobody seemed to take responsibility and passed the buck all around blaming someone else for the charge. We were also told by the driver that our stuff would go to Delta BC and be shipped from there. Well...that was wrong information. Our stuff was being delivered directly to us and not to Delta. The dates were also wrong. We were also told there were no hidden charges but paid over $400. over the price quoted. Fees were very hidden!! This company is a screwed up mess. Talk about passing the buck!!! Stay away from them!! I would never deal with them again and would tell everyone else the same! Erin at Greenland seemed to be the only one who would talk to us and even she had excuses all the time. Perhaps everything falls on her and her alone? Could be but ...... really a sad representation of what this company is and does. DON'T GO NEAR THEM!!!!!!!!!