Green on Dirksen, Ltd

Initial Business Response / [redacted] (1000, 5, 2016/09/02) */ Green Hyundai did not sell Mrs [redacted] her current vehicleI received a call from her asking for helpI asked her to bring me the car and I would have it looked at for herOur technicians found her wheel bearing was badWhich would explain the reason her esc light was coming onI put her in a Dodge Journey with 21,miles on itI explained that it was not the cleanest because it was just traded inI only asked the customer that if there was something major wrong if she would be interested in me finding out if we could help her get out of the carI am sorry if Mrs [redacted] feels the way she does, but here at Green Hyundai we have went above and beyong to help a customer who never even purchased the car here Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/09/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your right, you did not sell me this vehicle but after what was sold to me by your partners I was instructed to deal with Mike [redacted] from that point on by your boss Todd GreenI have yet to speak with Mike [redacted] because he couldn't even look at me while I waited for a loaner car and he certainly cannot return calls nor Todd GreenWhat kind of business sales people elude customers? And as for Stephanie, she is the one who started all this by her words to me when I showed up as directed by her, for service and after taking my car back to service comes asking me if I want a different carWho takes their car in for service anywhere and gets asked that question right off the top? That just told me that something like the transmission that is costly was badThen she calls hrs later in the same day and tells me it's fixedIt was a wheel bearingThen calls back leaving a voicemail which I played aloud at work in a public place of which most people knew of all my problems with Green Family Stores/dealership's and everyone who heard it knew then what I have been dealing with by her saying I had to bring the loaner back because it's soldIt was just traded in and not even cleaned up so how could it be sold that fastIt's the lies and non trustworthiness that you all have put yourself inYour the talk of the cities and it's not goodInstead of treating people with respect and courtesy, you do the opposite and deceive everyoneI am going to leave this right here for all to read and seeI could not get that professional transmission check due to the holiday weekend and both of our schedules but I guarantee you that if the transmission has issues within days there will be action takenYou have machine's that vehicles are put on to diagnose, so if your hiding the facts then it will showIf it was indeed a wheel bearing then I apologize for you scaring me with your actions and words that caused me to take this to the Revdex.com of which by the way was encouraged to do by so many peopleI hope Todd Green & Mike [redacted] grow up and return phone calls and be business like peopleThey must have a lot to hide from

Initial Business Response / [redacted] (1000, 5, 2016/09/08) */ I HAVE SPOKEN TO [redacted] I AM CANCELLING HER WARRANTY FOR HER Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/09/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I faxed [redacted] the information she needed and was told I should have my refund in about weeks

Initial Business Response / [redacted] (1000, 5, 2016/01/26) */ I have spoke to Mr [redacted] on several occasionsI explained the process of how the refund process takes atleast 4-weeksour office has received the refund from the warranty companyA check has been cut to Mr [redacted] for the amount I told him and will be mailed out this weekI left this info in a voicemail last week to himIf he has any further question he may call me

I AM VERY SORRY IF *** FELT LIKE OUR SALES TEAM WAS RUDE TO HER, THAT WAS NEVER OUR INTENTUNFORTUNATELY THE BANKS DICTATE WHETHER OR NOT A CUSTOMER CAN PURCHASE A CARTHE FINANCE DEPARTMENT SIGNED HER PAPERWORK UP THINKING THAT A BANK WOULD APPROVE HER LOANUNFORTUNATELY THEY DENIED THE LOAN
ONLY IN HER NAMESO THEY HAD HER BRING THE CAR BACKIF *** HAS A COSIGNER WITH A GOOD CREDIT SCORE AND VERIFIABLE EMPLOYMENT WE WOULD BE MORE THAN HAPPY TO HELP HER GET A CAR SINCERELY,*** ***CUSTOMER RELATIONS MANAGERGREEN HYUNDAI

Initial Business Response /* (1000, 5, 2015/07/08) */
THANK YOU FOR BRINING THIS TO MY ATTENTIONIT IS ARE MAIN GOAL TO TAKE CARE OF OUR CUSTOMERSI HAVE TAKEN CARE OF THIS ISSUE FOR YOU, IF YOU HAVE ANY OTHER ISSUES PLEASE FEEL FREE TO CALL ME DIRECTLY
Initial Consumer Rebuttal /* (2000, 7,
2015/07/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Our truck was fixed in a timely manner

Initial Business Response /* (1000, 6, 2016/02/10) */
The customer came into the dealership unhappy with her nissan she had bought previouslythe customer took the vehicle home to drive and show her husbandthere is a disclaimer on our website stating that some information regarding the cars may
be inacuratewe have asked the customer to trade into another vehicle she did not want to do that
Initial Consumer Rebuttal /* (3000, 9, 2016/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I explained to the business that my husband works days a week hour shifts and he only got to come outside to look at the jeep at his work for a minuteHe did not have the chance to test drive it or thoroughly inspect it until Tuesday which was day after all the paperwork was signedThey want to trade me out of this vehicle with a 3rd option from their lot which given the history with the first vehicles I got from them, I do not wantAnd as previously stated, my husband and I used their mobile site to view their inventory which does not have any kind of disclaimer so I expect their information to be accurateThis is the link directly to our vehicle as advertised and there is no disclaimer
http://m.greenfamilystores.com/view/
Final Consumer Response /* (3000, 10, 2016/02/12) */
I have attached a file with screen shots of the Jeep that was advertised on the Green Hyundai mobile websiteFrom these screen shots it is visible that there is not any kind of disclaimer on the mobile siteBeing as this is the way that my husband and I viewed our options as far as choosing a replacement vehicle after everything that was wrong with the Nissan that we had originally bought, we would simply like for them to buy out the loan and we can both walk away from this situation without any loses

Initial Business Response /* (1000, 5, 2016/09/08) */
I HAVE SPOKEN TO [redacted] I AM CANCELLING HER WARRANTY FOR HER.
Initial Consumer Rebuttal /* (2000, 7, 2016/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I faxed [redacted] the information she needed and...

was told I should have my refund in about 4 weeks.

Initial Business Response /* (1000, 5, 2016/09/02) */
Green Hyundai did not sell Mrs. [redacted] her current vehicle. I received a call from her asking for help. I asked her to bring me the car and I would have it looked at for her. Our technicians found her wheel bearing was bad. Which would explain...

the reason her esc light was coming on. I put her in a 2013 Dodge Journey with 21,000 miles on it. I explained that it was not the cleanest because it was just traded in. I only asked the customer that if there was something major wrong if she would be interested in me finding out if we could help her get out of the car. I am sorry if Mrs. [redacted] feels the way she does, but here at Green Hyundai we have went above and beyong to help a customer who never even purchased the car here.
Initial Consumer Rebuttal /* (3000, 7, 2016/09/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your right, you did not sell me this vehicle but after what was sold to me by your partners I was instructed to deal with Mike [redacted] from that point on by your boss Todd Green. I have yet to speak with Mike [redacted] because he couldn't even look at me while I waited for a loaner car and he certainly cannot return calls nor Todd Green. What kind of business sales people elude customers? And as for Stephanie, she is the one who started all this by her words to me when I showed up as directed by her, for service and after taking my car back to service comes asking me if I want a different car. Who takes their car in for service anywhere and gets asked that question right off the top? That just told me that something like the transmission that is costly was bad. Then she calls 3 hrs later in the same day and tells me it's fixed. It was a wheel bearing. Then calls back leaving a voicemail which I played aloud at work in a public place of which most people knew of all my problems with Green Family Stores/dealership's and everyone who heard it knew then what I have been dealing with by her saying I had to bring the loaner back because it's sold. It was just traded in and not even cleaned up so how could it be sold that fast. It's the lies and non trustworthiness that you all have put yourself in. Your the talk of the cities and it's not good. Instead of treating people with respect and courtesy, you do the opposite and deceive everyone. I am going to leave this right here for all to read and see. I could not get that professional transmission check due to the holiday weekend and both of our schedules but I guarantee you that if the transmission has issues within 30 days there will be action taken. You have machine's that vehicles are put on to diagnose, so if your hiding the facts then it will show. If it was indeed a wheel bearing then I apologize for you scaring me with your actions and words that caused me to take this to the Revdex.com of which by the way was encouraged to do by so many people. I hope Todd Green & Mike [redacted] grow up and return phone calls and be business like people. They must have a lot to hide from.

Initial Business Response /* (1000, 5, 2016/01/26) */
I have spoke to Mr. [redacted] on several occasions. I explained the process of how the refund process takes atleast 4-6 weeks. our office has received the refund from the warranty company. A check has been cut to Mr. [redacted] for the amount I told...

him and will be mailed out this week. I left this info in a voicemail last week to him. If he has any further question he may call me.