Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards,
I have mentioned before that this could be all resolved if she would submit the pictures from the insurance company showing what her vehicle looked like before we repaired it? The vehicle was complete when it left here, pictures were sent to prove that? She doesn't want to provide those because it would prove our claim that we did NOT make her vehicle look worse than it came here as she claims? Bottom line, she was given an estimate telling her that we were repairing all panels and replacing nothing? She agreed to this when she brought her vehicle in to us? She got more repairs than she paid for? She is owed nothing back.? Loren's Auto?
well 1st of of ? I had inicially took my truck in for repairs on Oct 19, and had deductiables of $500, my adjuster from my insurance company Geico Insurance [redacted] had suggested I could save money by having my bed replaced & painted rather having each panel being done separted because each panel would cost $1,each side to have it done so if I could get a used bed instead I could save $1,which was my deductable, so I then told Loren if he was able to do that, he said yes and I also asked him twice if he was sure he would do a good job on my truck because my truck is fairly new and I wanted good work done and he said he would have my truck looking brand newso I the picked my truck up on Nov6, but it was given to me it was night so I did not notice anything nor did Loren say anything to me, so when I noticed my truck was not properly fixed correctly then next day, I then immmediately called Loren and expressed my concerns with the paint not matching, it looking like someone had just sprayed painted my truck and there was also dents left in the bumper, the doors, both panels and my windows & most of the inside interior was covered with buffing compound and windows had clear coat over sprayHe then said for me to to take my truck inn and he agreed to correct these issues, so then after a week I called Loren to check on the progress of my truck and he stated he was still buffing, so then I then called another professional body shop owner to ask for an opion, I then asked him to inspect the quality of Lorens job, he then advised me that everything done incorrectly, which include not replacing panels, paint not matching, runs in the clear coat, dry spray, orange peel left on wet sanded, dents were also left unfinished and final buff job was incomplete due to the fact he said it would not cure correctly so a haze in the paint is persistanly is coming through which is due to a oem spec paint and clear coatI then kept calling to have my truck returned after having my truck from Oct 19, thru Nov.6,and then again for the 2nd time from 11-9-thru 11-25-2015, after having this proffesional tell me these things I then asked Loren that I would then take my truck elsewhere to have it done correctly but he would be responsible for the job to be completed correcty at his expense, then then refused to agree with my propersoition and then refused to return my truck to me, I then had to have the police involved because he wouldnt give my truck back to me and he also wanted me to sign a sheet stating I was accepting my truck as is, which I refused to sign
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.[To assist us in bringing this ***er to a close, we would like to know your view on the ***er.]Regards, [redacted]
This company called us out to repair one of the trucks for them? When it was completed the driver followed us back to our shop to take care of payment? When we got here instead of pulling into our lot, he pulled out in front? We are on a four lane road, with no parking on the streets? The owner of that company kept telling us he didn't have any way to pay, however, his driver said he had both Comdata Checks and a Company Credit Card on him? Both of which we takeI had also given him the information to wire transfer the money to us? And after a while he called back and said he couldn't do that either, there wasn't anything he could do he had no way to pay us? Knowing he did have a way to pay and his refusal to move the truck out of the lane of traffic let us know he just didn't want to pay the bill? The driver did tell us that he does this all the time? However, our policy is to not let the truck leave until payment is made? After more than two hours of the truck being parked in the lane of traffic out front, the police department asked us to get it moved? We asked the driver repeatedly to move it into the lot til we get the payment situation worked out? The owner told him NOT to move the truck in our lot? He was asked more than times to move it? When it was clear they refused to move it out of the lane of traffic we had to call in a Big Wrecker to get it off the street? All of the extra expense for the wrecker could have been avoided if he had just allowed the truck to be moved into the parking lot? He caused the big wrecker to be called and the charge is owed? He is the one, it might be noted, that told us to contact the police so they would vouch for him that he owed us and would return? However, when we called them, they would NOT vouch for him?
well 1st of of I had inicially took my truck in for repairs on Oct 19, and had deductiables of $500, my adjuster from my insurance company Geico Insurance [redacted] had suggested I could save money by having my bed replaced & painted rather having each panel being done separted because each panel would cost $1,each side to have it done so if I could get a used bed instead I could save $1,which was my deductable, so I then told Loren if he was able to do that, he said yes and I also asked him twice if he was sure he would do a good job on my truck because my truck is fairly new and I wanted good work done and he said he would have my truck looking brand newso I the picked my truck up on Nov6, but it was given to me it was night so I did not notice anything nor did Loren say anything to me, so when I noticed my truck was not properly fixed correctly then next day, I then immmediately called Loren and expressed my concerns with the paint not matching, it looking like someone had just sprayed painted my truck and there was also dents left in the bumper, the doors, both panels and my windows & most of the inside interior was covered with buffing compound and windows had clear coat over sprayHe then said for me to to take my truck inn and he agreed to correct these issues, so then after a week I called Loren to check on the progress of my truck and he stated he was still buffing, so then I then called another professional body shop owner to ask for an opion, I then asked him to inspect the quality of Lorens job, he then advised me that everything done incorrectly, which include not replacing panels, paint not matching, runs in the clear coat, dry spray, orange peel left on wet sanded, dents were also left unfinished and final buff job was incomplete due to the fact he said it would not cure correctly so a haze in the paint is persistanly is coming through which is due to a oem spec paint and clear coatI then kept calling to have my truck returned after having my truck from Oct 19, thru Nov.6,and then again for the 2nd time from 11-9-thru 11-25-2015, after having this proffesional tell me these things I then asked Loren that I would then take my truck elsewhere to have it done correctly but he would be responsible for the job to be completed correcty at his expense, then then refused to agree with my propersoition and then refused to return my truck to me, I then had to have the police involved because he wouldnt give my truck back to me and he also wanted me to sign a sheet stating I was accepting my truck as is, which I refused to sign
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards,
I have mentioned before that this could be all resolved if she would submit the pictures from the insurance company showing what her vehicle looked like before we repaired it? The vehicle was complete when it left here, pictures were sent to prove that? She doesn't want to provide those because it would prove our claim that we did NOT make her vehicle look worse than it came here as she claims? Bottom line, she was given an estimate telling her that we were repairing all panels and replacing nothing? She agreed to this when she brought her vehicle in to us? She got more repairs than she paid for? She is owed nothing back.? Loren's Auto?
well 1st of of ? I had inicially took my truck in for repairs on Oct 19, and had deductiables of $500, my adjuster from my insurance company Geico Insurance [redacted] had suggested I could save money by having my bed replaced & painted rather having each panel being done separted because each panel would cost $1,each side to have it done so if I could get a used bed instead I could save $1,which was my deductable, so I then told Loren if he was able to do that, he said yes and I also asked him twice if he was sure he would do a good job on my truck because my truck is fairly new and I wanted good work done and he said he would have my truck looking brand newso I the picked my truck up on Nov6, but it was given to me it was night so I did not notice anything nor did Loren say anything to me, so when I noticed my truck was not properly fixed correctly then next day, I then immmediately called Loren and expressed my concerns with the paint not matching, it looking like someone had just sprayed painted my truck and there was also dents left in the bumper, the doors, both panels and my windows & most of the inside interior was covered with buffing compound and windows had clear coat over sprayHe then said for me to to take my truck inn and he agreed to correct these issues, so then after a week I called Loren to check on the progress of my truck and he stated he was still buffing, so then I then called another professional body shop owner to ask for an opion, I then asked him to inspect the quality of Lorens job, he then advised me that everything done incorrectly, which include not replacing panels, paint not matching, runs in the clear coat, dry spray, orange peel left on wet sanded, dents were also left unfinished and final buff job was incomplete due to the fact he said it would not cure correctly so a haze in the paint is persistanly is coming through which is due to a oem spec paint and clear coatI then kept calling to have my truck returned after having my truck from Oct 19, thru Nov.6,and then again for the 2nd time from 11-9-thru 11-25-2015, after having this proffesional tell me these things I then asked Loren that I would then take my truck elsewhere to have it done correctly but he would be responsible for the job to be completed correcty at his expense, then then refused to agree with my propersoition and then refused to return my truck to me, I then had to have the police involved because he wouldnt give my truck back to me and he also wanted me to sign a sheet stating I was accepting my truck as is, which I refused to sign
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below.[To assist us in bringing this ***er to a close, we would like to know your view on the ***er.]Regards, [redacted]
This company called us out to repair one of the trucks for them? When it was completed the driver followed us back to our shop to take care of payment? When we got here instead of pulling into our lot, he pulled out in front? We are on a four lane road, with no parking on the streets? The owner of that company kept telling us he didn't have any way to pay, however, his driver said he had both Comdata Checks and a Company Credit Card on him? Both of which we takeI had also given him the information to wire transfer the money to us? And after a while he called back and said he couldn't do that either, there wasn't anything he could do he had no way to pay us? Knowing he did have a way to pay and his refusal to move the truck out of the lane of traffic let us know he just didn't want to pay the bill? The driver did tell us that he does this all the time? However, our policy is to not let the truck leave until payment is made? After more than two hours of the truck being parked in the lane of traffic out front, the police department asked us to get it moved? We asked the driver repeatedly to move it into the lot til we get the payment situation worked out? The owner told him NOT to move the truck in our lot? He was asked more than times to move it? When it was clear they refused to move it out of the lane of traffic we had to call in a Big Wrecker to get it off the street? All of the extra expense for the wrecker could have been avoided if he had just allowed the truck to be moved into the parking lot? He caused the big wrecker to be called and the charge is owed? He is the one, it might be noted, that told us to contact the police so they would vouch for him that he owed us and would return? However, when we called them, they would NOT vouch for him?
well 1st of of I had inicially took my truck in for repairs on Oct 19, and had deductiables of $500, my adjuster from my insurance company Geico Insurance [redacted] had suggested I could save money by having my bed replaced & painted rather having each panel being done separted because each panel would cost $1,each side to have it done so if I could get a used bed instead I could save $1,which was my deductable, so I then told Loren if he was able to do that, he said yes and I also asked him twice if he was sure he would do a good job on my truck because my truck is fairly new and I wanted good work done and he said he would have my truck looking brand newso I the picked my truck up on Nov6, but it was given to me it was night so I did not notice anything nor did Loren say anything to me, so when I noticed my truck was not properly fixed correctly then next day, I then immmediately called Loren and expressed my concerns with the paint not matching, it looking like someone had just sprayed painted my truck and there was also dents left in the bumper, the doors, both panels and my windows & most of the inside interior was covered with buffing compound and windows had clear coat over sprayHe then said for me to to take my truck inn and he agreed to correct these issues, so then after a week I called Loren to check on the progress of my truck and he stated he was still buffing, so then I then called another professional body shop owner to ask for an opion, I then asked him to inspect the quality of Lorens job, he then advised me that everything done incorrectly, which include not replacing panels, paint not matching, runs in the clear coat, dry spray, orange peel left on wet sanded, dents were also left unfinished and final buff job was incomplete due to the fact he said it would not cure correctly so a haze in the paint is persistanly is coming through which is due to a oem spec paint and clear coatI then kept calling to have my truck returned after having my truck from Oct 19, thru Nov.6,and then again for the 2nd time from 11-9-thru 11-25-2015, after having this proffesional tell me these things I then asked Loren that I would then take my truck elsewhere to have it done correctly but he would be responsible for the job to be completed correcty at his expense, then then refused to agree with my propersoition and then refused to return my truck to me, I then had to have the police involved because he wouldnt give my truck back to me and he also wanted me to sign a sheet stating I was accepting my truck as is, which I refused to sign