I think it was awful funny that you originally stated that Green River Appliance sent out emails to me. I asked on 4 different occasions for them to be resent to me. The only email I originally ever did received was from [redacted] and he only emailed me after I complained on your website and it only states that he was in a meeting at 9 and would get back to me. That was the one and only email I ever did receive, but the funny part is you entered as part of evidence emails that had the wrong address but yet I can prove that [redacted] one of your trusted employees had my address email correct once! Just goes to prove a fact that you guys are shady and will do anything in order to make a sale. I was never told that there would be a restocking fee so I guess you guys think you won! There's no winner in this situation just know that. If there was a restocking fee it should be on the original sales bill, could you please provide me with a copy. Since you have my email address correct you can sent it via email and save yourself the cost of postage.
[redacted]<!--[if !supportLineBreakNewLine]--><!--[endif]-->
Green River Appliance has sent Mr. [redacted] a refund check in the amount of $2218.05 dated 8/18/15. This amount is less a 25% re-stocking fee, Mr. [redacted] received this check by registered mail on 8/24/15. The check cleared our bank on 9/14/15.
This was the best resolution we found as we are aware that Mr. [redacted] would never use a credit in our store.
Thank you,[redacted]
This is in response to a complaint filed by [redacted]
Mr. [redacted] purchased a leather [redacted] special order chair and ottoman on December 16, 2014, He paid for the purchase with a credit card. It was explained to Mr. [redacted] that special orders are non-refundable. The chair &...
ottoman were delivered to him on February 6,2015.
Mr. [redacted] was not happy with the merchandise. We sent the chair & ottoman back to [redacted] for them to replace and or repair any damaged or defective pieces. Once the chair was returned to Green River Appliance, [redacted] inspected it as well and saw no flaws.
Mr. [redacted] was still not happy with the merchandise and returned it to us. We have issued Mr. [redacted] a 100% store credit for $2957,40. We have emailed Mr. [redacted] from 2 different emails
and computers. He claims to not have received any of the emails. We have now sent him a certified letter with copies of the emails sent as well as his original invoice and copy of the credit invoice,
I have included the letter and enclosures for your review.
Sincerely,
Green River Appliance
I think it was awful funny that you originally stated that Green River Appliance sent out emails to me. I asked on 4 different occasions for them to be resent to me. The only email I originally ever did received was from [redacted] and he only emailed me after I complained on your website and it only states that he was in a meeting at 9 and would get back to me. That was the one and only email I ever did receive, but the funny part is you entered as part of evidence emails that had the wrong address but yet I can prove that [redacted] one of your trusted employees had my address email correct once! Just goes to prove a fact that you guys are shady and will do anything in order to make a sale. I was never told that there would be a restocking fee so I guess you guys think you won! There's no winner in this situation just know that. If there was a restocking fee it should be on the original sales bill, could you please provide me with a copy. Since you have my email address correct you can sent it via email and save yourself the cost of postage.
[redacted]<!--[if !supportLineBreakNewLine]--><!--[endif]-->
Green River Appliance has sent Mr. [redacted] a refund check in the amount of $2218.05 dated 8/18/15. This amount is less a 25% re-stocking fee, Mr. [redacted] received this check by registered mail on 8/24/15. The check cleared our bank on 9/14/15.
This was the best resolution we found as we are aware that Mr. [redacted] would never use a credit in our store.
Thank you,[redacted]
This is in response to a complaint filed by [redacted]
Mr. [redacted] purchased a leather [redacted] special order chair and ottoman on December 16, 2014, He paid for the purchase with a credit card. It was explained to Mr. [redacted] that special orders are non-refundable. The chair &...
ottoman were delivered to him on February 6,2015.
Mr. [redacted] was not happy with the merchandise. We sent the chair & ottoman back to [redacted] for them to replace and or repair any damaged or defective pieces. Once the chair was returned to Green River Appliance, [redacted] inspected it as well and saw no flaws.
Mr. [redacted] was still not happy with the merchandise and returned it to us. We have issued Mr. [redacted] a 100% store credit for $2957,40. We have emailed Mr. [redacted] from 2 different emails
and computers. He claims to not have received any of the emails. We have now sent him a certified letter with copies of the emails sent as well as his original invoice and copy of the credit invoice,
I have included the letter and enclosures for your review.
Sincerely,
Green River Appliance
This is to notify you that we will be mailing you a refund check for $2218.05.
Invoice [redacted] $2957.40
-25% Re-stock 739.35
REFUND AMOUNT: $2218.05
Thank you and Sincerely,
[redacted]
Green River Appliance
Accounting Department
Showroom Location:
1130 JR Miller Blvd
Owensboro, KY 42303
Phone: [redacted]
Service Location:
120 E. 14th Street