Business Response to a Complaint Complaint ID#: [redacted] Company Name: Green River Discount Tack Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] [redacted] Staff Member: Response: Dear Revdex.com, We did resolve this complaint by issuing a full refund to the customerThe shipment was delayed by a backorder and miscommunication in warehouseWe did refund in full when we were unable to ship the order as promised and a refund was requested by the customerThank you Sent on: 4/29/4:21:PM
Business Response to a Complaint Complaint ID#: [redacted] Company Name: Green River Discount Tack Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: Dear Revdex.com, we have attempted to locate Ms [redacted] missing order and have not been able to validate deliveryWe have refunded her in full for the missing items and will have them reshipped for free to customerThank you [redacted] Green River Discount Tack Sent on: 3/3/3:23:PM
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
%
Response:
Dear Revdex.com, this is the first contact we have had from Ms. [redacted] pertaining to the saddle. She has left positive feedback on [redacted] stating "Saddle is nice for the price....would have liked more description though". I can provide a screenshot from [redacted] or a link to the feedback page if needed. Ms. [redacted] is welcome to return the saddle for any reason for a full refund. The additional $50 she paid on delivery was taxes / duty owed to her government for importing an item from the USA. We do not have any control over taxes or duty. If the saddle has been used and is broken or defective in any way, it is covered by the manufacturer warranty and we will be glad to facilitate any warranty replacement or repair with [redacted]. Regarding the halter in question. When she contacted us to let us know she had not received the item, we did offer a full refund and a free replacement item for the trouble. We issued a full refund and shipped a replacement out to her via usps first class mail. Thank you for your consideration, [redacted], Green River Discount Tack
Sent on: 9/19/2014 12:33:12 PM
Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
Green River Discount Tack
Company Contact:
[redacted]
Company Phone:
###-###-####
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]...
[redacted]
Staff Member:
Response:
Dear Revdex.com, We did resolve this complaint by issuing a full refund to the customer. The shipment was delayed by a backorder and miscommunication in warehouse. We did refund in full when we were unable to ship the order as promised and a refund was requested by the customer. Thank you
Sent on: 4/29/2015 4:21:44 PM
Response:
Dear Revdex.com, We have been in contact with this customer and have offered a suitable replacement saddle. She has agreed to accept the replacement saddle and return the incorrect saddle to us. We are paying all shipping costs to switch the saddles. Thank you, [redacted] Green River Discount Tack
Sent on: 11/4/2014 5:21:00 PM
Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
Green River Discount Tack
Company Contact:
[redacted]
Company Phone:
###-###-####
Company Email:
[redacted]
Person Who Sent the...
Complaint:
[redacted]
Staff Member:
Response:
Dear Revdex.com, we have attempted to locate Ms. [redacted] missing order and have not been able to validate delivery. We have refunded her in full for the missing items and will have them reshipped for free to customer. Thank you [redacted] Green River Discount Tack
Sent on: 3/3/2015 3:23:26 PM
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Business Response to a Complaint Complaint ID#: [redacted] Company Name: Green River Discount Tack Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] [redacted] Staff Member: Response: Dear Revdex.com, We did resolve this complaint by issuing a full refund to the customerThe shipment was delayed by a backorder and miscommunication in warehouseWe did refund in full when we were unable to ship the order as promised and a refund was requested by the customerThank you Sent on: 4/29/4:21:PM
Business Response to a Complaint Complaint ID#: [redacted] Company Name: Green River Discount Tack Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: Dear Revdex.com, we have attempted to locate Ms [redacted] missing order and have not been able to validate deliveryWe have refunded her in full for the missing items and will have them reshipped for free to customerThank you [redacted] Green River Discount Tack Sent on: 3/3/3:23:PM
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
%
Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
Green River Discount Tack LLC
...
Company Contact:
[redacted]
Company Phone:
[redacted]
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]
Staff Member:
Response:
Dear Revdex.com, this is the first contact we have had from Ms. [redacted] pertaining to the saddle. She has left positive feedback on [redacted] stating "Saddle is nice for the price....would have liked more description though". I can provide a screenshot from [redacted] or a link to the feedback page if needed. Ms. [redacted] is welcome to return the saddle for any reason for a full refund. The additional $50 she paid on delivery was taxes / duty owed to her government for importing an item from the USA. We do not have any control over taxes or duty. If the saddle has been used and is broken or defective in any way, it is covered by the manufacturer warranty and we will be glad to facilitate any warranty replacement or repair with [redacted]. Regarding the halter in question. When she contacted us to let us know she had not received the item, we did offer a full refund and a free replacement item for the trouble. We issued a full refund and shipped a replacement out to her via usps first class mail. Thank you for your consideration, [redacted], Green River Discount Tack
Sent on: 9/19/2014 12:33:12 PM
Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
Green River Discount Tack
Company Contact:
[redacted]
Company Phone:
###-###-####
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted]...
[redacted]
Staff Member:
Response:
Dear Revdex.com, We did resolve this complaint by issuing a full refund to the customer. The shipment was delayed by a backorder and miscommunication in warehouse. We did refund in full when we were unable to ship the order as promised and a refund was requested by the customer. Thank you
Sent on: 4/29/2015 4:21:44 PM
Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
Green River Discount Tack LLC
...
Company Contact:
[redacted]
Company Phone:
[redacted]
Company Email:
[redacted]
Person Who Sent the Complaint:
[redacted] [redacted]
Staff Member:
Response:
Dear Revdex.com, We have been in contact with this customer and have offered a suitable replacement saddle. She has agreed to accept the replacement saddle and return the incorrect saddle to us. We are paying all shipping costs to switch the saddles. Thank you, [redacted] Green River Discount Tack
Sent on: 11/4/2014 5:21:00 PM
Business Response to a Complaint
Complaint ID#:
[redacted]
Company Name:
Green River Discount Tack
Company Contact:
[redacted]
Company Phone:
###-###-####
Company Email:
[redacted]
Person Who Sent the...
Complaint:
[redacted]
Staff Member:
Response:
Dear Revdex.com, we have attempted to locate Ms. [redacted] missing order and have not been able to validate delivery. We have refunded her in full for the missing items and will have them reshipped for free to customer. Thank you [redacted] Green River Discount Tack
Sent on: 3/3/2015 3:23:26 PM
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]