Green Screen Systems

This case has NOT been resolved as of yetI'd like to reply to the response from the company as I would like for them to contact me directly to discuss details of the items they claim will be sentI have recently moved from the address they have on file from order and would like to give it to them and discuss the items that will be sent or a refundThank you in advance, please let me know what further information you will need from me in order to finalize this issueThank you

[redacted] That transaction was also fully refunded on May 22nd Details are belowRefund(Unique Transaction ID # [redacted] )See related [redacted] Original TransactionDateTypeStatusDetailsGrossFeeNetMay 11, 2015Payment From [redacted] RefundedYou have refunded this payment in full.You have refunded this payment in full.Details$USD-$USD$USDRelated TransactionsDateTypeStatusDetailsGrossFeeNetMay 19, 2015The funds that were placed on temporary hold have been reversedRemovedDetails-$USD$USD-$USDMay 22, 2015Update to ReversalCanceledDetails$USD$USD$USDMay 22, 2015RefundCompleted...-$USD$USD-$USDSent to: [redacted] Email: [redacted] Total amount:-$USDFee amount:$USDNet amount:-$USDDate:May 22, 2015Time:11:17:PDTStatus:CompletedSubject: [redacted] has just sent you $USD with PayPalNote:refunding Sincerely,*** Customer Service Green Screen Systems, Inc

Sorry but we don't recognize the Revdex.com as any kind of authoritative body The customer should contact us directly for assistance Not some self appointed agency that pretends to be a body or bureau of the government. Sincerely,*** Customer Service Green Screen
Systems, Inc

Mr. [redacted] submitted the transaction 5 times with the incorrect zip code, followed by 1 time with the correct zip code. The first 5 attempts passed pre-authorization but then declined due to an AVS mismatch with the zip code. He used [redacted] on the first 5 attempts, then [redacted] on the successful...

attempt. See attachment from [redacted] listing all 5 declined transactions with full details. The declined per-authorizations will credit back to his account, but this is managed by his own banking institution and has nothing to do with our system. He should understand our system did not arbitrarily charge him 5 times as claimed, the issue was due to his own repeated attempts to use the incorrect zip code.

[redacted] That transaction was also fully refunded on May 22nd.  Details are below. Refund(Unique Transaction ID # [redacted])See related[redacted]Original TransactionDateTypeStatusDetailsGrossFeeNetMay 11, 2015Payment From [redacted]RefundedYou have refunded this payment in full.You have refunded this payment in full.Details$40.05 USD-$1.06 USD$38.99 USDRelated TransactionsDateTypeStatusDetailsGrossFeeNetMay 19, 2015The funds that were placed on temporary hold have been reversedRemovedDetails-$40.05 USD$1.06 USD-$38.99 USDMay 22, 2015Update to ReversalCanceledDetails$38.99 USD$0.00 USD$38.99 USDMay 22, 2015RefundCompleted...-$40.05 USD$0.76 USD-$39.29 USDSent to:[redacted]Email:[redacted]Total amount:-$40.05 USDFee amount:$0.76 USDNet amount:-$39.29 USDDate:May 22, 2015Time:11:17:51 PDTStatus:CompletedSubject:[redacted] has just sent you $39.29 USD with PayPalNote:refunding    Sincerely,[redacted] Customer Service Green Screen Systems, Inc.

Green Screen Systems, Inc. was dissolved by the US Bankruptcy Court in January. [redacted] purchased the domain name, store and other assets from the court trustee. There were many issues both before and during the transition that affected customer orders, and we (new ownership) are working hard...

to restore stability. We will ship the missing items to the customer.

This case has NOT been resolved as of yet. I'd like to reply to the response from the company as I would like for them to contact me directly to discuss details of the items they claim will be sent. I have recently moved from the address they have on file from order and would like to give it to them and discuss the items that will be sent or a refund. Thank you in advance, please let me know what further information you will need from me in order to finalize this issue. Thank you.

Review: I have ordered on june 9th a software named [redacted] which is supposed to work with a serial number. In spite of numerous emails and phone calls, I'm still waiting for the active serial number which will permit a use of this software.Desired Settlement: If the firm can't give me a valid serial number, I ask for a full refund of the order : 299 $

Review: I placed an order online with this company Order#: 25124 over a week ago.

Since then I have checked into them a bit more and tried the links on their website to contact them but their Facebook and twitter accounts have been deleted, their customer service phone number does not work and they refuse to answer my emails regarding my order.

I have since read many bad reviews online and feel like they are just scamming people taking their money and not shipping the products ordered.Desired Settlement: If they do not ship my complete order immediately I would like my credit card refunded the $543.75 that they charged to it.

Review: I bought 2 green screens with accessories, total cost of €500 in 11th of May 2016. I tried to cancel one of the purchases, because somehow the website didnt' show that the purchase was completed, so I bought again the same product. Ok, I tried to contact by e-mail, and NOTHING! I tried again and again and NOTHING!!! Today I tried the phones and NOTHING! In the website, only says "processing" since I paid for it. The money is no longer in my account, and I still don't have any answer about the products. I DON'T CARE IF CHANGED OWNER, I JUST WANT OR ALL MY MONEY BACK, FROM BOTH PURCHASES OR THE PRODUCTS! If you have a company and sell things, You MUST answer your clients when they need to be answered! I'm really angry about it, and I hope the Green Screen System do something about it.Desired Settlement: I want my €500 (2x 250,68€) back, I don't want do business anymore with the Green Screen Systems.

Review: On January 27th, 2016, I placed an order with Green Screen Systems.

On February 2nd, I got a confirmation for my items that were shipped along with their tracking number.

I received two boxes, to which I checked to make sure everything was there. Unfortunately, it was not.

On February 18, 20, 24th and March 6th, I emailed the company's email address [redacted] and 'til this day have not heard back from anyone. Including a Fax I sent on March 6th with attached emails with the breakdown of items NOT received.

I purchased this kit from the following link; [redacted]

Along with a set of 4 clamps and the Essential pack.The following is a breakdown of items received and missing.

(11) 60 Watt Bulbs- Received

(8) 45 Watt Bulbs- Received

(2) Light Heads( 5 lights in each head)Received

(2) Light heads(4 lights in each head) Received

(1) Easy Softbox for the Hair light- Received

(2) 21" X 28" Soft boxes- Received

(2) 16" X 24" Soft boxes- Received

((4) 6.5' Light stands- Received

(1) Boom stand and sandbag- Received

(2) Deluxe Carrying Case- Only received 1

(1) 10' X 12' Chromakey Green screen- Did NOT arrive

(1) Support Stand - Did NOT arrive

Set of Clamps- Did NOT arrive

Green Screen- Essential Pack- Did NOT arriveDesired Settlement: I'd like to receive communication from the company with AT LEAST the reason why those items were not shipped and most importantly, why there has not been any communication.

I'd like for green screen systems to finish the job of sending the missing items and ship them to a different address that I will supply once communication is established.

If this cannot be done, I would at least like a refund for the items missing so I can purchase them elsewhere.

Thank You.

Business

Response:

Green Screen Systems, Inc. was dissolved by the US Bankruptcy Court in January. [redacted] purchased the domain name, store and other assets from the court trustee. There were many issues both before and during the transition that affected customer orders, and we (new ownership) are working hard to restore stability. We will ship the missing items to the customer.

Consumer

Response:

This case has NOT been resolved as of yet. I'd like to reply to the response from the company as I would like for them to contact me directly to discuss details of the items they claim will be sent. I have recently moved from the address they have on file from order and would like to give it to them and discuss the items that will be sent or a refund. Thank you in advance, please let me know what further information you will need from me in order to finalize this issue. Thank you.

Review: Thank you for your order. Your order number is [redacted], placed 02/03/2016 at 06:27PM.

Bill To: [redacted]

Ship To:

Online Delivery / No Shipping

Order Details:

Code Item Qty Price Grand Total

[redacted] Premium Edition - Download

1 $79.95 $79.95

Subtotal: $79.95

Tax: $0.00

Shipping Cost: $0.00

Grand Total: $79.95

Thank you for shopping at Green Screen Systems Inc.!

Visit us again at h[redacted] They over charge me 6 times the amaount 79.95 on my social security credit card

I want my money backDesired Settlement: I want my money back they overcharge me the amaount of 79.95 on my social security prepaid master card and I want my money back

Business

Response:

Mr. [redacted] submitted the transaction 5 times with the incorrect zip code, followed by 1 time with the correct zip code. The first 5 attempts passed pre-authorization but then declined due to an AVS mismatch with the zip code. He used [redacted] on the first 5 attempts, then [redacted] on the successful attempt. See attachment from [redacted] listing all 5 declined transactions with full details. The declined per-authorizations will credit back to his account, but this is managed by his own banking institution and has nothing to do with our system. He should understand our system did not arbitrarily charge him 5 times as claimed, the issue was due to his own repeated attempts to use the incorrect zip code.

Review: SubjectRE: Fwd: Re: Green Screen Systems Refund has not been credited to my credited back to my credit card, so now please send me a check in the over night mail.FromSales [redacted]To[redacted]Date05/06/2015 10:10PriorityNormalHello, [redacted], President and CEO of Green Screen Systems. I can't apologize enough for the problems with your refund. I was assured by our accounting department that your order had been refunded a month ago. For reasons that have obviously become clear to you, we have recently had a turnover in our accounting department, and it seems that your refund had not been completed. This is completely inexcusable, and I completely understand your frustration. I am personally overseeing the refund for those multiple orders. The only thing is, I do need to refund them back to the credit card that was used. All of our payments are processed through [redacted], and that's really the only way I can get funds back to customers for a refund. So you will see the charges come back to you as individual refunds, rather than one lump sum. But those refunds will be processed today. I know that this has been an outrage for you over the past month. I certainly don't expect to retain you as a customer, but I would like to give you something in compensation for all the trouble you experienced in dealing with us. I'm going to put in an order in our system for our Ultimate Photo Background Bundle - at absolutely no charge, of course. That collection contains every photo background collection we carry, a value of almost $650. Once that order goes through, you will receive an email from us containing download links to access all of those products. I understand that this does not make up for the way you have been treated, but I hope that you can get some good use out of those backgrounds, and eventually it will provide a little compensation for the trouble. Sincerely, [redacted]President & CEOGreen Screen Systems Green Screen Systems, Inc.-----Original Message-----From: [redacted]Sent: Tuesday, May 5, 2015 5:04pmTo: "Sales" [redacted]Subject: Fwd: Re: Green Screen Systems Refund has not been credited to my credited back to my credit card, so now please send me a check in the over night mail.I have not received my refund of $379.64 because of your website error in ordering merchandise from your website. This is the umtenth time I have requested my refund within the last 4 months. This is not acceptable and I will wait no longer. I will also report you to the Revdex.com by this time tomorrow.If I have to file legal action, I will sue you for costs and damages as well as my time.Please respond to this email immediately today Tuesday May 5th, 2015 as to what your company is going to do immediately.I have requested you send me a check for the amount of the refund over two months ago, you have not done so. I will begin charging interest on the amount of refund you owe me from the time you were first notified of the over charge, which is the date I ordered the product from you. Sincerely, [redacted]. [redacted]) [redacted] -------- Original Message --------Subject:Re: Green Screen Systems Refund has not been credited to my credited back to my credit card, so now please send me a check in the over night mail.Date:04/17/2015 18:07From:[redacted]To:Sales [redacted] Dear Customer service representative, CEO and President of Greenscreensystems,Re: Green Screen Systems Refund has not been credited to my credited back to my credit card, so now please send me a check in the over night mail.Please read the email below and send me my refund check to the below address today.Attention: [redacted] for any messages you need to leave me regarding sending me my refund check. It has beenover two months since the overcharge has happened and my credit card has not been returned the $379.64 it was overcharged.I have called 5 times over the past 8 weeks and everytime I am told they are going to get your accounting office to refund the over charge back to my credite card. I know now that you have not refunded the $379.64 over charge to my credit card and since you have not done so, I am tired of waiting for my money back. Is this how you treat customers when your own website system causes customers to be over charged??!! I think 8 weeks has been way more time then is necessary for your accounting department to refund my $379.64 which was overcharged by your faulty website.Now, to prevent any furhter delays in me getting my refund, I demand you get forward this email to your CEO and president of your company to let them know I want a check written to me, [redacted] and mailed to me at my address listed above within the next 3 business days from todays date, April 17, 2015 at 4:50p.m. which means I should receive the check in the full amount of my refund for being over charged by your company website by Monday, April 21st, 2015 at the latest, that is 4 days from today, April 17th, 2015. Sincerley,[redacted], Unhappy customer!!! On 02/11/2015 16:23, Sales wrote:Hello, [redacted]. Thank you for contacting us earlier and informing us of the accidental orders. We will submit the refund request to our accounting department right away in the amount of $379.64. Refunds normally take up to 14 days to process completely, but we'll try to get yours in as soon as possible. In the meantime, please let us know if there is anything else we can do for you. Thank you. Sincerely, Customer Service Green Screen Systems, Inc[redacted] - faxDesired Settlement: I would like my full refund in a check form, if the company cannot put my refund back on my new replacement credit card within 3 business days.[redacted]

Review: Ordered a green screen that was advertised by weekly newsletter. Have not received for months. Was finally told it was a supplier issue, and would get one with new stock. Received another newsletter advertising the same product a few weeks later. Tried to contact, and no replies or responses. [redacted] page is updated daily, and a few comments were deleted. Which means, there is a person available to answer correspondence. Still have not received my item, and seller has not replied to [redacted] dispute. Apparently this has become a scamming/fraudulent company, that was once one of the best.Desired Settlement: I still want the green screen... all I wanted was a reply to get an update on it. Alas, none was given. So, unfortunately, I have to take drastic measures. Companies have forgotten, the customer is always right. I will accept a full refund of the green screen and shipping that I paid. Really want the screen, however.