Green Season Landscaping, LLD

February 20, To Whom It May Concern: We have contacted ** [redacted] and apologized for the mistake on the erroneous charge of the $lawn mowing serviceThe service was rendered but it was not requested by the customerWe realized the mistake and waived the erroneous charge No late fee was charged and ** [redacted] agreed that the amount of $should be charged to his credit card at 5:23PM of 2/3/ We consider this matter settled Sincerely,

12/18/Dear [redacted] ***,Responding to your letter regarding the complaint of our customer (ID [redacted] ) we want to clarify that the Customer in question is [redacted] who has met with our manager in person and signed an estimate requesting for lawnmowing service ($per visit) and YARD MAINTENANCE once a month ($90,00) which included pulling out weeds and trimming dead plants from flower beds from our company.After the first service of yard maintenance, [redacted] called and said he was not happy with the service, that we had not done a good job on removing the weeds and he did not wish to have it done every month, but we should continue with the lawnmowingOnly after we sent the invoice, he called and said we had actually removed plants that should not been removed, trying to get away with paying for that billWe verified on our weekly visits to his property to cut the lawn, that no plants where wrongly removed, information that I passed on the phone to [redacted] ***Regarding the late fee for the $90,invoice, the correct amount of the late fee is $The other charge of $is regarding a second invoice of $for lawn mowing Services which they also failed to pay by the due date.Simone S

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The response contains inaccuracies. We were never "trying to get away with not paying the bill." My husband repeatedly asked that *** *** contact him so that he could explain the damage done to our plantings by *** ***'s crew on their first "Yard Maintenance: Weeding and Clean Up" visit of the 27th of August. Rather than contacting my husband, Green Season Landscaping merely continued to send invoices and then began charging late feesWe have paid for all of their charges totalling $despite our belief that the plantings that were removed should have been deducted from their invoice. Our intent is to have our negative experience with this business on your records, not to have you try to obtain any money back from Green Season Landscaping LLC. The shame of their response is that we were extremely happy with the lawn mowing services and could have worked out the problem with the crew not being able to distinguish weeds from plantings if only *** *** had called back to discuss. We believe this business is unprofessional and unresponsive to their customers
Regards,
*** ***

February 20, 2014
To Whom It May Concern:
We have contacted **. [redacted] and apologized for the mistake on the erroneous charge of the $25.00 lawn mowing service. The service was rendered but it was not requested by the customer. We realized the mistake and...

waived the erroneous charge.
No late fee was charged and **. [redacted] agreed that the amount of $1140.00 should be charged to his credit card at 5:23PM of 2/3/2014.
We consider this matter settled
Sincerely,

12/18/2014
Dear [redacted],Responding to your letter regarding the complaint of our customer (ID [redacted]) we want to clarify that the Customer in question is [redacted] who has met with our manager in person and signed an estimate requesting for lawnmowing service ($20.00 per...

visit) and YARD MAINTENANCE once a month ($90,00) which included pulling out weeds and trimming dead plants from flower beds from our company.After the first service of yard maintenance, [redacted] called and said he was not happy with the service, that we had not done a good job on removing the weeds and he did not wish to have it done every month, but we should continue with the lawnmowing. Only after we sent the invoice, he called and said we had actually removed plants that should not been removed, trying to get away with paying for that bill. We verified on our weekly visits to his property to cut the lawn, that no plants where wrongly removed, information that I passed on the phone to [redacted]. Regarding the late fee for the $90,00 invoice, the correct amount of the late fee is $9.00. The other charge of $10.00 is regarding a second invoice of $100.00 for lawn mowing Services which they also failed to pay by the due date.Simone S.

Review: Mowing service was cancelled in July 2012 -- our home was destroyed by derecho. We stated we would call should we want to reinstate service.

9 months later (April 2013), mowing occurred on one date without our authorization. My wife called and reminded them we stopped service. We subsequently received an invoice for TWO mowing service dates. I called to inquire and stated we did not authorize either of those services. Female on phone was very insistent and unwaivering; at one point saying she didn't care our home had been destroyed. She said she mailed letters to her client list, stating service would begin shortly, however we did not receive this letter. She feels service was performed and we should pay, regardless of our cancelling service in July 2012. She commented this was not an issue since she sent a letter and we did not respond. I repeatedly explained we did not receive her letter; I would have called immediately had we received. She said if we received the invoice in question we must have received the letter, and again, I stated we had not, and that this was not the true issue. We had cancelled service in July and specifically stated we would call should we want to reinstate service. There was a brief interruption as she carried out a side conversation in another language with another party in the room, and after a lengthy moment of silence, I explained this invoice did not seem appropriate and would pursue the matter, she responded angrily, at which point I wished her a good day and ended the phone conversation.Desired Settlement: We would like an invoice showing a zero balance and no negative impact to our credit history.

Business

Response:

See attachment or check attachment tab.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Sadly, this business has not made an effort to resolve this claim.

We cancelled service in July of 2012, and did not receive the letter they reference, stating service will resume automatically if we do not respond. We did not request service nor did we expect it, having cancelled many months' earlier. Additionally, we only acknowledge one lawn service. While there may have been a 2nd, we are not aware of it. My wife did call them after the lawn service we have acknowledged, and requested they do not continue. She was led to believe this lawn service was a mistake, as they had us on file as an active customer. We do not want receive free services, but do feel their keeping us as active clients is not something we should be penalized for, and as such ask that they submit an invoice showing our account as a -zero- balance, and obviously remove us as active customers.

Regards,

Review: Green Season Landscaping LLC ([redacted], MD ###-###-####) - Probably should have reported this company previously for a similar infraction - Company provided service 23 December and sent out an invoice dated 18 December that we recieved 23 December due 28 December - I always pay by credit card, but when I attempted to contact (via phone and email) Green Season Landscaping LLC on 23 and 24 December I received the following message "We are closed until February 2014" - Today I recieved the following notice "Thanks for contacting Green Season Landscaping LLC. Our office will be closed during the month of January. We will be back on Monday February 03." I contacted Green Season Landscaping LLC today (3 Feb 2014) to pay the bill and spoke to **. [redacted] and she conveyed the following:

1 - I was assessed a 10% late penalty on $1,165 (which included an erroneous $25 charge)

2 - Should have paid by check if I was unable to contact Green Season Landscaping LLC via phone or email

3 - Office was closed 24 January through 3 February

The invoice offers the choice of paying via CC or check and makes no mention of the office being closed or if unable to contact the office mailing in a check.

I have had this issue with Green Season Landscaping LLC previously - but I like their work - However, this situation has altered my view of paying unfair fees because I did not want to locate another vendor.Desired Settlement: A refund of the late fee.

Business

Response:

February 20, 2014

To Whom It May Concern:

We have contacted **. [redacted] and apologized for the mistake on the erroneous charge of the $25.00 lawn mowing service. The service was rendered but it was not requested by the customer. We realized the mistake and waived the erroneous charge.

No late fee was charged and **. [redacted] agreed that the amount of $1140.00 should be charged to his credit card at 5:23PM of 2/3/2014.

We consider this matter settled

Sincerely,