Green Solar LLC

Complaint: [redacted] I am rejecting this response because, I still do not want to discuss any continuous contract with Green Solar LLCI am requesting them to rescind the loan agreement? and no if's or but's as this will not resolved any issues.? ? I was scammed by MrR***, and I do not condone him forcing and year old to sign without him providing details of what I was signing Sincerely, Carlos V***

Dear ***
***,
I'm writing to respond to your complain about the our sales
representative Eric ***
I would like to explain our
process proceduresNormally
our company will only submit *** Application to *** when our customer have choose
us as your solar installation company and signed installation agreement, and
secured deposit (if there is any)
Back on March 2015, *** (*** *** ***) has announced
to request Hawaii PUC (Public Utility Commission) to respond back to their
request about changing the energy credit rate going in to ***'s energy grid to
$per kwh for new future solar customersIt's was on the media and newspaper
Once we heard the new, our company open to allow our
sales representative to accept customer's *** application and submit to
*** without signing any solar purchase agreement, without any commitment to
us
We reach out to all of our client that is currently interested in
solar system, we encourage them to turn in the *** application to get in to the
waiting list, and once application is received by *** and you will lock in to
the current *** rate programAlthough *** changes the rate later, it will not
apply to you
So Eric *** did the same and ask you to sign and turn ***
application to *** to fill your position, also lock in to the existing ***
rate programAnd we did not take any deposit from or change any fee for this
application. We want to help you lock in
to the *** program and get you the most benefit for you.
***, our company we did submit your *** application and it has
been accepted by ***, and current status is in Pending by ***The last
status update is on June 2, Please see attached for *** *** status
update letter as proof
You have mentioned when you sell your home or re-roof the house
there will be a problem with the lease programI would like to help you clear
this concernThere is absolutely no problem at allBecause when you sell your
property in the future, the system is 100% transferable to the new property
owner, same way as you own the systemPerhaps you have longer warranty period from
the lease program (year warranty from *** prepaid lease vs year
warranty owning the system) Example when
you sell the house in years if you lease the system, the new property owner
will take over the system with remaining years of service and warranty, and
not to worry about spending additional money on the solar system repair. It will give you and future owner a peace of
mind. When you re-roof the house if you
owning the system you will need to 1) remove the system, 2) repair your roof and
3) reinstall the solar systemIt basically the same as you go with the lease
you may remove and reinstall the systemBut if the solar lease program still didn’t
fit youWe do offer purchase as well
I want to apologize if Eric *** did not handle this whole
transaction properly, or if there is any misunderstanding in betweenIf you allow
me, I would like to assist you from now on and you can reach me if you have any
question or concern. Please feel free to
call Green Solar main office at *** Ext
*** (Kevin Y***)
Thank you for contracting us and I hope I have answer your
questionsPlease let me know if there is anything I can do to help get the
problem resolve
Kevin Y***
Operation Manager
Green Solar Hawaii

Complaint: ***
I am rejecting this response because, I still do not want to discuss any continuous contract with Green Solar LLCI am requesting them to rescind the loan agreement? and no if's or but's as this will not resolved any issues.? ? I was scammed by MrR***, and I do not condone him forcing and year old to sign without him providing details of what I was signing
Sincerely,
Carlos V***

We at Green Solar take customer concerns very seriously and we always take the initiative to communicate with our customersGreen Solar has contacted MrCarlos V*** on January 23, and has scheduled a meeting with him and his family the following week at his residence to resolve the issue
Operation manager will personally meet with MrV*** and the family to answer questions and concerns regarding the solar contract or any confusion.? ?

Complaint: [redacted]
I am rejecting this response because, I still do not want to discuss any continuous contract with Green Solar LLC. I am requesting them to rescind the loan agreement and no if's or but's as this will not resolved any issues.  I was scammed by Mr. R[redacted], and I do not condone him forcing and 81 year old to sign without him providing details of what I was signing.
Sincerely,
Carlos V[redacted]

Dear [redacted], 
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mso-fareast-font-family:"Times New Roman"">
I'm writing to respond to your complain about the our sales
representative Eric [redacted].
I would like to explain our normal process procedures. Normally
our company will only submit [redacted] Application to [redacted] when our customer have choose
us as your solar installation company and signed installation agreement, and
secured deposit (if there is any).
Back on March 2015, [redacted]) has announced
to request Hawaii PUC (Public Utility Commission) to respond back to their
request about changing the energy credit rate going in to [redacted]'s energy grid to
$0.18 per kwh for new future solar customers. It's was on the media and newspaper.
 Once we heard the new, our company open to allow our
sales representative to accept customer's [redacted] application and submit to
[redacted] without signing any solar purchase agreement, without any commitment to
us.
We reach out to all of our client that is currently interested in
solar system, we encourage them to turn in the [redacted] application to get in to the
waiting list, and once application is received by [redacted] and you will lock in to
the current [redacted] rate program. Although [redacted] changes the rate later, it will not
apply to you.  
So Eric [redacted] did the same and ask you to sign and turn [redacted]
application to [redacted] to fill your position, also lock in to the existing [redacted]
rate program. And we did not take any deposit from or change any fee for this
application.  We want to help you lock in
to the [redacted] program and get you the most benefit for you. 
[redacted], our company we did submit your [redacted] application and it has
been accepted by [redacted], and current status is in Pending by [redacted]. The last
status update is on June 2, 2015. Please see attached for [redacted] status
update letter as proof.
You have mentioned when you sell your home or re-roof the house
there will be a problem with the lease program. I would like to help you clear
this concern. There is absolutely no problem at all. Because when you sell your
property in the future, the system is 100% transferable to the new property
owner, same way as you own the system. Perhaps you have longer warranty period from
the lease program (20 year warranty from [redacted] prepaid lease vs 10 year
warranty owning the system).  Example when
you sell the house in 11 years if you lease the system, the new property owner
will take over the system with remaining 9 years of service and warranty, and
not to worry about spending additional money on the solar system repair.  It will give you and future owner a peace of
mind.  When you re-roof the house if you
owning the system you will need to 1) remove the system, 2) repair your roof and
3) reinstall the solar system. It basically the same as you go with the lease
you may remove and reinstall the system. But if the solar lease program still didn’t
fit you. We do offer purchase as well.
I want to apologize if Eric [redacted] did not handle this whole
transaction properly, or if there is any misunderstanding in between. If you allow
me, I would like to assist you from now on and you can reach me if you have any
question or concern.  Please feel free to
call Green Solar main office at [redacted].   Ext.
[redacted] (Kevin Y[redacted])
Thank you for contracting us and I hope I have answer your
questions. Please let me know if there is anything I can do to help get the
problem resolve.
 
Kevin Y[redacted]
Operation Manager
Green Solar Hawaii

We at Green Solar take customer concerns very seriously and we always take the initiative to communicate with our customers. Green Solar has contacted Mr. Carlos V[redacted] on January 23, 2017 and has scheduled a meeting with him and his family the following week at his residence to resolve the issue....

Operation manager will personally meet with Mr. V[redacted] and the family to answer questions and concerns regarding the solar contract or any confusion.