Green Star Construction and Roofing Reviews (%countItem)
Green Star Construction and Roofing Rating
Address: 871 Lake Carolyn Pkwy # 222, Irving, Texas, United States, 75039-4590
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Greenstar Roofing did a great job with my ROOF. They were prompt in inspecting it as well as completing the job. A nice friendly bunch that knows their business and gets it done to the finish. If you choose them you won't have any worries about their credibility. They'll do what they say. I wouldn't hesitate to call them again.
This company converted our roof from flat to pitch but did a horrible job not fixing the leaks which was the reason we did the conversion.
Roughly three years ago this company did the roof conversion. Very first rain after they were finished we had leak problems. Also there was a crane rental company placing a lien on our home because they had not been paid for a rental. For two years we have had leaks continue most every time it rains. This has made us sick from the mold in the sheetrock that we can't replace till the leaking is stopped. They installed a traditional two sided pitched roof with a ridge vent. The fireplace at first was not raised as it should have been for the height of the roof they converted. They came back to raise it but did not seal it properly and on the fireplace we had them out at least 2 additional times. It still needs to be reworked to add home wrap material which was not installed. Then both gable ends of the house the home wrap was not installed and the flashing had not been installed. After a couple visits we got one side fixed (not connected to neighbor) after the guy noticed that the flashing was not installed properly. We had to draw a diagram on how flashing was supposed to have been done and they still got it wrong. Then they sent another contractor who finally fixed the flashing on that side. All along the chimney was still leaking and the gable with our neighbor was still leaking. We had them out multiple times to address that and they thought that it was just a hole in the wall that they would caulk closed and thought that was enough. They sent another guy to evaluate the situation and he felt that it wasnt done right on that side. We had an insurance adjuster that concluded the same that there were installation problems. They sent us an email after having a drone flyover saying that a vent cap flew off (which wasnt true) and that was likely a cause of leaks. And they felt that everything was done that should be done (even though not long before their guy made list of things that needed to be done) After another round of emails they sent another guy they thought was going to be able to fix everything in one visit. He got here to look at it and was only able to rework the chimney and ventilation pipes. He had to come on a second visit to redo the gable wall and flashing and sealing of the gable wall. The subcontractor billed $1550 to Greenstar who only paid $200 of it. The sub was not getting paid in a timely manner so he was going to be left with doing a lien on our home to collect. We decided to pay him what he was owed and we will pay him for what repairs need to be done. We paid $20,000 even for the roof in full. We were not aware of the laws of Texas allowing for these liens being placed on our home. All the lies they have made, and the frustration this company has caused us cannot be fixed. I have every email and text communication stored.
This is a complicated question. At minimum they should pay us the $1,350 we paid the subcontractor which we have receipt of which includes *** on the same receipt. The subcontractor had the impression that she was surprised he so quickly was able to do the work. And when I talked to her she was just trying to get a warranty from him and he said he could give a 6 month warranty on the repair. That 6 month warranty is documented on statement to Greenstar. And they only paid $200 of the $1550 bill. This doesnt include what is likely going to be substantial repair work still needing to be done. We still will have to have the chimney rewrapped and the rotted decking taken up. Ground leveled again after the crane tore up our yard.
We never left the job, the contractor quoted a price but never gave a estimate for the charge of $1500 which all our contractors are required to do and to go over the charges. I wanted to resolve all the problems, I got an email from Mr. Sweeney stating that they got a lien and paid the balance and did not need us anymore. The homeowners were never to be charged, the matter of cost and work were to go through Green Star only, the contractor was out of line for giving the homeowners a lien notice as it was not his job and to do that.
I have been working on trying to cure the matters from beginning, I never left but was told to go. The homeowners should have spoke to me about any lien, it is common on some jobs that a equipment place or contractor not paid send a lien notice but in Texas we have up to 90 days before actual lien is placed. Just as the equipment place, I would have made sure the invoice was paid, in this case the contractor was also way above the cost of the job, I have spoke with several certified licensed contractors whom all say that was way to much with someone to charge that had no credentials and worked from a truck not a shop.
This is not the homeowners concerns but when the homeowner took the contractors word instead of mine and took matters into own hand everything got out of control.
I care for these homeowners, they are good people and should not have had to go through everything they have gone through and I want to make things right. I apologize for delay in response, I was in an accident and dealing past couple of months with that and other unforeseen events. That is why I never got to check my Revdex.com or any other social media that I am on until recently, I also never got any notice from the Revdex.com until this weekend but office was closed so got on this first thing today. *** and
(The consumer indicated he/she DID NOT accept the response from the business.)
*** stated on the phone with me that the contractor was the problem when it came to him getting paid. The subcontractor that we paid was in fact the one person over the years they have sent to try to repair our roof that actually fixed the problem. Our insurance company who had previously looked at the roof could see that it was not properly installed. Another person that Green Star sent not long before our insurance adjuster had seen where the problem was as well. In their response they try to insult the subcontractor who actually fixed the problem. When he came to work he very quickly could see the problem and quickly and took the proper remediation steps. There has been no leaks since the subcontractor did his repair. The email we sent was in frustration and expressed we didn't want to deal with her anymore. And after sending that email we did not get a response whatsoever attempting to make this right. In fact before sending the wonderful subcontractor we got an email from *** that seemingly implied there was nothing else they could do or should do because it was likely preexisting problems to blame. None of the repair work that solved the problem had anything to do with preexisting problems.
Below is the email with contractor name withheld (although I would love to promote him)
"We were very recently faced with the threat of a lien on our home again because you were not paying in full the one guy that actually knew what he was doing. We have paid him the balance due. We expected much more than what you delivered and because of that we have much more work remaining. The vast majority of the people you sent were incompetent and had to have other people come behind them to do the necessary work. When subcontrator_name_withheld had came he could see the problems that we were having and knew right away what it was going to take to properly fix. The insurance adjuster could see that there were clear problems with how the roof was installed and denied the claim due to their discovery. There was even a guy you sent before our insurance inspector that took pictures and knew that it was not done correctly.
We will from here on not be coming to you for the repair work related to the installation of the roof that was not nearly installed properly from day one."
Nowhere in that email was implication that Greenstar should stop trying to make this right. Our email was intended to make it clear we would not be reaching out to them for repairs any further related to the installation. In no way should somebody read that as I should not try to pay back the homeowner that paid so that there wouldnt be a lien on the home for the second time related to Greenstar.
Greenstar owes us the balance of what we paid to the subcontractor ($1,250) after the $1500 - $250 they did pay to the subcontractor. If we get this payment and it clears the bank then we will consider this complaint resolved. The last reply from Greenstar does nothing to satisfy the complaint, and only attempts to deflect blame and fein empathy for us, and make excuses (which we have seen the likes of before) for the lack of responding.
I sent a letter of intent to the consumer which consumer uploaded. I sent money to help consumer who paid the contractor for an inflated invoice, as mentioned to the consumer, the contractor also did not follow company and industry standards by submitting a change order and estimate before the work started and did received additional money from us.
I spoke with this to the customer and came to realize that the consumer should not be burden with this and we spoke for awhile regarding this and I sincerely thought we came to an understanding and assured the consumer that I wanted to resolve the matter and move on.
I see that in the complaint it included the yelp reviews from friends, these are also people we have done some work for.
This is beside the point of the original complaint but that is my response to that complaint and I am working to get the original complaint resolved and have started by sending the customer a payment will be receiving payments.
(The consumer indicated he/she DID NOT accept the response from the business.)
Considering the history here I do not want to accept the proposed resolution solely because I think that makes the case closed. I would like it to remain open until it is actually completely paid. I did receive a $200 check so far out leaving a 1,050 balance to be paid. If Revdex.com would weigh in on this and tell me it does not close the case I would appreciate that.